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Short description / Current status and future steps / Lessons learned:
= Case description =
For as long as several decades the Austrian justice system has been a role model in Europe when it comes to using information technology successfully. Whereas in the 1990s the aim was, in particular, rationalisation through use of IT and full equipment of the entire justice system staff with IT, today the aim is to find the best possible IT support for all the different user groups up to all-electronic handling of cases in the light of current technical trends and possibilities for the purposes of an overall picture of the justice system.
By means of the strategic initiative Justice 3.0 “Justiz 3.0”, the Federal Ministry of Justice, which called in all groups of employees and professional bodies, deals with, among other things, the question of how IT workplaces of the justice system should be designed in future in order for the staff to be able to provide the services for citizens and businesses offered by the justice system in a way that is up to date and efficient in times of a constantly increasing workload and growing challenges.
Based on the requirements and needs of practitioners it is planned to subsequently identify the demand for modernisation and optimisation both with regard to the justice system’s business operations and current IT support. On this basis the future IT application landscape of the justice system can be designed for the purposes of eJustice, and the path from the actual to the target situation can be outlined, taking into account relevant cost/benefit analyses. Potentials inherent in the use of modern technologies will be included in the above considerations in the best possible way.
The initiative Justiz 3.0 is intended to improve the quality of the services offered to the public and to increase satisfaction of the staff so that the justice system can fulfil the requirements of an up-to-date and attractive (eJustice) workplace. The aim is to provide a comprehensive and coherent system for all case types and user groups, considering their individual needs.
The overall report, concluding phase 1 of Justiz 3.0 by summarising key findings, strategic approaches and a consolidated vision was published and communicated in June 2014. Based on this report and its implementation plan phase 2 of Justiz 3.0 is well underway, right now with a number of parallel projects to establish the foundations and basic functions for digital file management, among them organisation, application and infrastructure for incoming scan and OCR, file system and DMS as well as workflow system.
According to the latest plans, a first pilot run of digital file management will be available by the beginning of 2016, on the basis of which fine tuning with the various user groups can be done.