According to the Law on Electronic Administration, Spanish citizens have the legal right to present any application to public administration, either face to face or using the electronic channel. Moreover, despite the different levels of administration in Spain – central, regional and local – citizens can present an application in whichever office of whatever tier of administration, without knowing which is the competent authority and the ever-changing administrative structure.
These legal requirements pose a problem to regional and local entities as they oblige them to invest in technological resources beyond their economic means. Moreover, an interoperability infrastructure needed to be developed, which would allow the interconnection between all the public administration offices using a common format.
To face the challenge, an innovative suite of platforms has been developed: the offices interconnection system (called SIR), an Application for Face-to-Face Offices (called ORVE) and a Generic Electronic Office (called ACCEDA). SIR was implemented and deployed in 2011, allowing in a first stage the interconnection between the electronic offices of all the central administration departments (embedded in their websites), and in a second stage the interconnection of their physical offices. ACCEDA was introduced in 2011 to set up Electronic Offices of several Ministries (Ministry of Defence, Ministry of Foreign Affairs and Ministry of Public Administration). ORVE has been applied since 2012 for the physical offices of several local councils of Madrid and units of the Madrid Regional Government.
ACCEDA and ORVE are provided in a cloud-like model, while SIR is the logic infrastructure for connection of the physical offices on top of the internal public administration network, SARA. The implementation of the suite SIR-ORVE-ACCEDA in all the tiers of the Spanish administration will introduce a new way of delivering public services with the following benefits:
In a nutshell, this project paves the way for quality and citizen-centric services in a decentralised country.
|Award category:||weathering the storm. creative solutions in a time of crisis - european and national level|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:|
|Keywords:||Paperless administration, citizen-centricity, efficiency|
|Short English description:||According to the Law on Electronic Administration, Spanish citizens have the legal right to present any application to public administration, either face to face or using the electronic channel. An innovative suite of platforms has been developed: the offices interconnection system (called SIR), an Application for Face-to-Face Offices (called ORVE) and a Generic Electronic Office (called ACCEDA).|
|Organisation:||Ministry of Finance and Public Administration of Spain|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:||>15|
|EU membership:||EU member|