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The Citizen’s Guide of the Region of Epirus

From EPSA - European Public Sector Award

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The Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website, www.politis.gov.gr, is based on Free/Open Source software.

This Guide is the first part of a larger plan which aims at the administrative reform of the Region of Epirus. This could be extended to all Regions and to the rest of the public administration in Greece. It is based on the idea that the operation of a public body can be analysed to a set of procedures. The ultimate goal is to enable the citizens to be served through the use of the internet.

There are two types of administrative procedures: internal and front-end ones, which deal with the citizens and their needs. The Citizen’s Guide focuses on the latter, including interaction with the region’s citizens, but its methodology could easily be extended to include and facilitate the internal ones as well.

Firstly, a structured form has been developed to record information (metadata) concerning each administrative procedure in order to create the profile of every procedure. All of these procedure’s profiles have then been grouped by the Directorate General (DG) of the Region of Epirus and arranged according to thematic categories for better accessibility. Apart from the provision of information and relevant documents for each administrative procedure, citizens can upload application forms concerning each administrative procedure. Currently, the Citizen’s Guide of the Region of Epirus includes over 250 administrative procedures.

The Graphical User Interface (website) is user friendly. Citizens can search for a variety of administrative procedures utilising the many tools that have been made available on the Guide. Another characteristic is that the entire website has evaluation procedures incorporated into each individual administrative procedure, as well as evaluation procedures for the website itself. Additionally, the content of the Guide is available in recorded verbal format so as to enhance equal access to all the information available.

The benefits for citizens are many as the aim of the Guide is to enhance the transparency of administrative procedures ensuring that all the relevant information (metadata) becomes easily accessible to all citizens through the internet. Moreover, civil servants will have to spend less time in providing such information and thus their productivity can be increased. The projected increase in cooperation between the public services should also add to the improvement of administrative procedures. Additionally, the collection of such metadata can then be utilised as the basis on which to develop the models of the administrative procedures as well as to be used to reengineer them.

It is worth noting that the implementation team of the Citizen’s Guide was composed exclusively of civil servants and Free/Open Source software was utilised. As a result, it was developed at minimal public cost which was for the purchase of a few commercial components of Joomla Content Management System (CMS). The hosting is free, utilising “Syzefxis” (National Networking Infrastructure).

In the future, it is foreseen that the Citizen’s Guide can be used as a platform for promoting cooperation between all the Regions of Greece as many of the administrative procedures are based on the same legislative framework.

Award info
Award category: the public sector as partner for a better society - european, national and regional level
Award type: diploma
Award year: 2015
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Administrative procedures, citizen, citizens’ guide
Short English description: The Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website, www.politis.gov.gr, is based on Free/Open Source software.
Further information
Organisation: Region of Epirus
Other applicants:
Homepage: http://www.politis.gov.gr/
Level of government: regional level
Size of organisation: >100
Number of people involved: >15
Country: Greece
EU membership: EU member
Language code: en
Start date:
End date:


The Citizen’s Guide of the Region of Epirus (39.6523467, 20.859534800000006)
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