Level of government

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
Improvement of Public Service Delivery for people with disabilities2019AlbaniaAgency for the Delivery of Integrated Services In Albaniacross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Improvement of Public Service Delivery for rural area population - Mobile Units2019AlbaniaAgency for the Delivery of Integrated Services In AlbaniaPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
Project Hub//Projektschmiede2019AustriaAmt der Vorarlberger Landesregierung, Office for future related issuesotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption Events2019AustriaAustrian Federal Bureau of Anti-CorruptionEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
“CORRECT OR CORRUPT?” - a mobile Application mainly for teenagers intended to raise awareness concerning corruption and bribery2019AustriaAustrian Federal Bureau of Anti-CorruptionPublic administration, modernisation, institutional affairs, reformThe Federal Bureau of Anti-Corruption (BAK) thus developed an app prototype in cooperation with Höhere Technische Lehranstalt or HTL (secondary technical school) in Mistelbach, Lower Austria. The aim of the app is to sensitize young people to matters regarding corruption, ethics and integrity. School students were intensely involved in the app’s development process, for the app to turn out as target-group oriented as possible. Programming and conceptual preparatory work was carried out by student teams as part of their final exams.
IBN- Network of Integrity Officers (NIO) - Building a nationwide Network of Integrity Officers with participants from all federal ministries, regions, municipalities, universities, state-affiliated enterprises, etc. in order to reduce corruption and bribe2019AustriaAustrian Federal Bureau of Anti-CorruptionPublic administration, modernisation, institutional affairs, reformThe Network of Integrity Officers (NIO) was introduced by the Federal Bureau of Anti-Corruption (BAK) in 2016 to further enhance the concept of integrity in Austria. In five basic training programs 105 staff members from all walks of civil service life in Austria were trained to become Integrity Officers: experts in issues of promotion of integrity, corruption prevention and compliance. They are now multipliers in the awareness-raising process and serving as contacts for inquiries regarding promotion of integrity, corruption prevention and compliance, for staff including senior officials.
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and values2019AustriaAustrian Federal Bureau of Anti-CorruptionEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in Austria2019AustriaAustrian Federal Ministry of the Interiorcross-sectoralPolice officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))2019AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
Therapy companion dogs in mobile palliative care2019AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHPublic health and social welfare/affairsIn May 2018, the FSW-mobile palliative and hospice team implemented a new and for Vienna so far unique offer for its patients: In cooperation with the dog squadron of the Worker’s Samaritan Federation ‘Arbeiter Samariterbund Favoriten’ (ASB Favoriten), it is possible to be visited in the domestic environment by specially trained and professionally accompanied therapy companion dogs.
Automated Employee Tax Assessment2019AustriaFederal Ministry Republic of Austria Financecross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
EDelivery2019AustriaFederal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)Information society, technology, media and audiovisualThe eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
Governance-Risk-Compliance Management IT Tool2019AustriaFederal Ministry of Finance Austriacross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Co-creation platform www.e3lab.at2019AustriaFederal Ministry of Finance, AustriaTaxation, customs, financesThe Austrian Tax Administration is taking a new and innovative path by engaging its citizens already at the beginning and throughout the process of the development of its services. Hence, the co-creation platform “e3lab-einfach, elektronisch, effektiv.” (e3lab- simple, electronically, effective.) was founded.
Kremsmuenster.online2019AustriaMarktgemeinde Kremsmuenstercross-sectoralWith the establishment of the platform, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
Aha plus2019AustriaOffice for Future Related Issues (Federal Government Vorarlberg/Austria)cross-sectoralaha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.
Together we are strong for children2019AustriaOffice of the Styrian State Government, A6 Department of Society (sectioncross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
Cooperation Agreement2019AustriaRegional Management, Region SouthTaxation, customs, financesThe tax authorities and the chamber of commerce want to work together to increase the tax- and customs compliance of (young) entrepreneurs. This is intended to increase the share of the honest economy, so that the financial administration can better focus its resources to Companies that don´t comply with the laws. What is special about this agreement is that it was concluded for the first time in Austria and was described by the head of the section and the group leader of the administrative organisation of the Federal Ministry of Finance as a benchmark considered suitable for roll-out throughout Austria.
WAALTeR - Wiener Ambient Assisted Living TestRegion2019AustriaUrban Innovation Vienna GmbHcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
Initiating digitalization at viadonau – Rethinking business processes in a digital context2019AustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbHTransport and infrastructure
PoliVisu - Policy Visuals Toolbox2019BelgiumFlanders information agencycross-sectoralThe PoliVisu - Policy Visuals Toolbox has been developed in an European research project aimed at evolving the traditional public policy making cycle using big & open data. The core objective was to enhance an open set of digital tools to leverage big data to help public sector decision-making become more democratic by (a) experimenting with different policy options through impact visualisation and (b) using the resulting visualisations to engage and use the collective intelligence of policy stakeholders for collaborative solution development.
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !2019BelgiumFlemish Agency for people with a disability (PwD)cross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
Groeipakket2019BelgiumKind en GezinotherAs a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the Communities and Regions (Flanders, Wallonia, Brussels and the German speaking Community) on January the 1st 2019. Flanders chose to integrate the family allowances in a larger family policy. This was an opportunity to enlarge the support of families and children and to make the system more efficient and convenient.
Anti-corruption training in kindergartens2019BulgariaCommission for Anti-corruption and Illegal Assets Forfeiture /CACIAF/Education (higher and lower), training and learningThe project named “Anti-corruption training in kindergartens” , which was implemented with the support of NGO’s, the creativity and enthusiasm of the kindergarten teachers, from kindergartens in the municipalities of Pernik and Kostinbrod, and of course, the structural units responsible for the education and culture within those municipalities.
National Information System on Pricing and Reimbursement of Medicinal Products in the Republic of Bulgaria2019BulgariaNational Council on Prices and Reimbursement of Medicinal ProductsPublic health and social welfare/affairsFor the purpose of the effective implementation of its state regulatory functions, NCPRMP has developed and implemented the National Information System on Pricing and Reimbursement of Medicinal Products in the Republic of Bulgaria. The information system includes a Single National Portal (, which serves as an entry point for all stakeholders in the process of pricing and reimbursement of medicines – state institutions, businesses and citizens.
Budget at glance2019CroatiaCity of Bjelovarcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Curricular Reform in Croatia2019CroatiaMinistry of Science and EducationEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTS2019CyprusCYPRUS PRISONS DEPARTMENTcross-sectoralThe main purpose of the "project" is to describe all the positive changes that have taken place since 2015 to Cyprus Prisons Department due to the initiatives of the new leadership to make reforms which have had an impact on individual but also on a collective level, regarding prisoners and staff.
"The DLS Portal" e-Services Platform2019CyprusDepartment of Lands and SurveysInformation society, technology, media and audiovisualUndoubtedly, DLS is the main source of data relating to Immovable Property. The data in conjunction with the procedures generating and supporting them are the main and core asset of the Department, providing value added and a strategic advantage. Their further use and utilization becomes an imperative need, as these data in order to be productive, should first of all be structured correctly and at the same time, through interoperable means and technology, be available primarily horizontally, across the Public Sector, to other bodies, businesses, researchers and ultimately the citizen himself.
Improving the efficiency and effectiveness of the Insolvency Service of Cyprus2019CyprusMinistry of Energy, Commerce and IndustryPublic administration, modernisation, institutional affairs, reformCyprus is in the process of undertaking a number of measures to eliminate remaining major impediments to the workout of non-performing loans in Cyprus. The improvement of the efficiency and effectiveness of the operation of the Insolvency Service of Cyprus is amongst the measures that Cyprus intends to undertake. In June 2018, during the process of restructuring of the Cooperative Banks, the Government of Cyprus undertook a commitment towards the European Commission, to take certain actions within specific deadlines, which will allow the efficient workout of non-performing loans.
Supporting the Framework for Insolvency Practitioners2019CyprusMinistry of Energy, Commerce and IndustryPublic administration, modernisation, institutional affairs, reformIn May 2015 the Cypriot government completed a major overhaul of the country’s corporate and personal insolvency law framework and regulation of insolvency practitioners as part of a memorandum of understanding entered into by Cyprus with the International Monetary Fund (the “IMF”), the European Commission and the European Central Bank.
Interconnection of Insolvency Registers -CY (IIR-CY)2019CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,Public administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
Pilot projects of using mobile positioning data for public administration purposes2019Czech RepublicDepartment for Strategic Development and Coordination of Public Administration (Ministry of the Interior of the Czech Republic)Public administration, modernisation, institutional affairs, reformPublic administration in the Czech Republic in the past 30 years has undergone many changes, which reflected social transformation in the 1990s. The aim was to improve the quality of public administration performance, its modernization, the professionalization of officials and especially to bring public administration closer to citizens through its deconcentration and decentralization. In several phases, the recent state of public administration has been developed to correspond to European standards.
Smart and efficient Governance2019Czech RepublicMoravian-Silesian Regioncross-sectoralThe Moravian-Silesian Region is the first region in the Czech Republic to implement corporate governance standards in public administration and accept the concept of shared services.
Region for Everyone (Deinstitutionalisation of Social Services)2019Czech RepublicMoravian-Silesian Regioncross-sectoral
City of Sharing- a strategy for social vulnerability and exclusion2019DenmarkFredericia Kommune, Velfærdsinnovation og SundhedotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Coaching to selfcare and early discharge for hip surgery2019DenmarkOrthopedic departement Holbeck Hospital DenmarkPublic health and social welfare/affairsOur ”Coaching to self-care” program - based on research within rehabilitation to elderly patients 65+ after hip/knee replacement and early discharge, is an ongoing developed four step systematic intervention and counselling procedure, developed, tested and validated to support patients after early discharge.
Digital File2019EstoniaCentre of Registers and Information SystemsInformation society, technology, media and audiovisualThe digital Court File or as we call it the Digital File is a current development of the e-File. We have introduced the e-File as applying to EPSA in 2015 and then we already mentioned that we have the Digital File in development. Now that it is here and ready we feel like this solution is also worthy for applying. We are certainly proud and satisfied with it and believe that this will remarkably improve the process of court proceedings.
Bringing business event services to life: A case of the Estonian Company Registration Portal2019EstoniaMinistry of Economic Affairs and Communicationscross-sectoralEstonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
Performance-Based Budgeting in Estonia2019EstoniaMinistry of FinancePublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoice2019FranceGIP Maximiliencross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
Code my city2019GreeceMinistry of Administrative Reconstruction Greece- Unit of Innovation and Best practicescross-sectoralThe “Code my city” is an Innovation project, designed and organized by the Unit of Innovation and Best Practices of the Ministry of Administrative Reconstruction, enhancing systemic change in Schools, in order to improve the digital skills of teachers and pupils.
On the road to full employment in Borsod-Abaúj-Zemplén County2019HungaryBorsod-Abaúj-Zemplén County Govenment HungaryEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
Central Integrated Electronic Document Managment System2019HungaryGovernment Office of the Capital City BudapestPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
E-NAPLÓ (e-Construction Log)2019HungaryLechner Non-profit Limited Liability Companycross-sectoralImplemented under the Public Administration and Public Service Development Operational Program (KÖFOP), one of the European Structural and Investment Funds programs in Hungary, the main objective of the KÖFOP-1.0.0-VEKOP-15-2016-00038 E-Building Framework project is to create an innovative, service-oriented and user-friendly e-construction system through rethinking administrative management procedures and de-materializing the complicated, and partly paper-based administrative processes in the field of construction industry.
Hungarian Agricultural Risk Management System2019HungaryMinistry of Agriculturecross-sectoral
Smart Finance Website ( of Financecross-sectoralThe promotion of financial literacy and the development of related programmes are important and urgent at national level in order to avoid or prevent events that cause financial losses to consumers. Accordingly, the Hungarian Government has set, as an outstanding goal, the improvement of the citizens’ financial literacy. The strategy targeting this significant objective covers 7 years, from 2017 to 2023, breaking down its practical implementation into two-year consecutive action plans
Outstanding Exporter Partnership Programme2019HungaryMinistry of Foreign Affairs and Trade, Deputy State Secretariate for Export Development, Department for Export Developmentcross-sectoralPéter Szijjártó, Minister of Foreign Affairs and Trade has signed cooperation agreements with nine Hungarian companies on the 30th of January. The so-called Outstanding Exporter Partnership Programme (OEPP; in Hungarian: KEPP) was established as a new initiative to tighten cooperation with domestic companies, which significantly contribute to Hungary’s export performance. The partnership indicates the acknowledgement of the company’s foreign market activity and ensures the further help of this activity with the export development instruments offered by the government.
Enhancement and national roll-out of the local government ASP system (ASP 2.0)2019HungaryMinistry of Interior of HungaryPublic administration, modernisation, institutional affairs, reformThe Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.
Service City®2019HungaryMunicipality Government of Szolnok Town of County RankPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
... further results
"Level of government" is not in the list of possible values (EU institutions, multinational level, national level, regional level, local level) for this property.