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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
ResponsskolenNorwayResponssenteret2019Local levelPublic health and social welfare/affairsAs an extended mandate when establishing Responssenteret, as a dedicated municipality service to support the handling of welfare technology; sensors, alarms and home automation, Kongsbergregionen have developed the online training platform “Responsskolen”.
Cê ao Cubo - Composting CentrePortugalJunta de Freguesia de Campolide2019Local levelcross-sectoral
Curricular Reform in CroatiaCroatiaMinistry of Science and Education2019National levelEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and valuesAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
EU BlockathonSpainEuropean Union Intellectual Property Office (EUIPO)2019EU institutionsPublic administration, modernisation, institutional affairs, reformIn 2017, 10 % of EU consumers (approximately 43 million citizens) were tricked into buying a fake product instead of a genuine one, with all the associated security and safety hazards. Over three times more people (35 %, approximately 150 million citizens) wondered whether the product they had purchased online was real or fake (source: EUIPO study).
RO-ALERTRomaniaSpecial Telecommunications Service2019National levelcross-sectoralRO-ALERT is a public warning system based on Cell Broadcast service standardized by 3GPP, used by the Romanian authorities with attributions in alerting citizens in circumstances generated by events such as extreme weather, ominous flood, fires that endanger citizens’ lives and properties.
CAMERA SMARTItalyCamera di commercio di Milano Monza Brianza Lodi2019Local levelPublic administration, modernisation, institutional affairs, reformAs part of the interventions aimed at corporate well-being, the Camera di commercio di Milano Monza Brianza Lodi started the Smart working among its employees becoming one of the first administrations to adopt this new managerial tool. The experience is has proved successful. On the one hand, the Smart Working allowed to undertake the commitment of the employees spreading a new organizational philosophy aimed at the work balance of life, autonomy and responsibility on the results from a logic focused on the quantity of work to one on the quality of work and on the objectives. On the other hand, Smart Working has facilitated the rationalization and full use of the elements of mobility management and facility management.
National Priority Implementation through the use of Change Management PracticesLithuaniaOffice of the Government of the Republic of Lithuania2019National levelPublic administration, modernisation, institutional affairs, reformFor a great number of years, Lithuanian governments have faced difficulties in coordinating and ensuring full implementation of national policy reforms. The existing strategic planning system in Lithuania is providing a base for the control of government action plan execution, but the number of jobs delivered later than planned, or with poor quality, has been increasingly high. In the result of this Initiative, the Prime Minister has formulated priority strategic projects‘ portfolio as well as approved and applied a standard of project management principles by which projects must be implemented.
Compteurs d'eau intelligentsLuxembourgAdministration communale de Boulaide2019Local levelcross-sectoralAs we did not have new generation water-meters installed on our territory we were looking for a state of the art solution. And it was our goal to improve the information accessible for the citizens and save money by internal procedures.
Strengthened synergy between the integrity management system and the internal control systemHungaryNationa Protective Service2019National levelPublic administration, modernisation, institutional affairs, reformAs of 1st October 2016 a new regulation came into force in Hungary. By the virtue of which a close connection was created between the integrity management system and the internal control system of the public administration organizations. The renewed and renamed risk management system and the integrity advisor became the main common elements of the integrity management system and the internal control system. The risk management system got an emphatically comprehensive role, definition and name: the ‘integrated risk management system’.
Data from science and universities available and useful for a citizen – the Integrated System of Information on Science and Higher Education (POL-on) and the System for Monitoring Professional Careers of Graduates (ELA)PolandMinistry of Science and Higher Education2019National levelcross-sectoralThe Integrated System of Information on Science and Higher Education (POL-on) is the most extensive repository of data on Polish science and higher education. The repository is composed of nearly 40 modules. In terms of the scope of the data collected, it is the largest working public information system. The data gathered in the System are used predominantly by the Ministry of Science and Higher Education to shape evidence-based science and higher education policies.
SMACC - A Sentiment and Monitoring Analysis tool for Cities and Citizens growthItalyMunicipality of Bari2019Local levelcross-sectoralThe case presents an innovative solution for public operators in policy-making for the cities and citizens growth, able to supply new added-value services to monitor the social urban context and take decisions and right actions based on a sentiment analysis of the buzzing in the web.
Integrated Platform for Identification and Verification of Insurance CrimePolandDigital Poland Project Centre2019National levelcross-sectoralThe project is a response to social problems and needs related to the growing phenomenon of insurance crime, globalization of criminal phenomena, while at the same time aiming to protect the interests of participants in the insurance market and citizens.
BiblioLab: creation, experimentation and innovation at the Barcelona Province Public Libraries NetworkSpainDiputació de Barcelona2019Local levelcross-sectoralBiblioLab is a logical evolution in Barcelona Provincial Council’s library project and an adaptation of the public library to the digital revolution, to the proliferation of culture makers, to changes in the educational model and to the transformation in the role of information consumers. Through BiblioLab, libraries benefit from being the cultural service closest to the public to become open, collaborative spaces where citizens have a leading role: learning, co-creating and sharing knowledge.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City Budapest2019National levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
Enhancement and national roll-out of the local government ASP system (ASP 2.0)HungaryMinistry of Interior of Hungary2019National levelPublic administration, modernisation, institutional affairs, reformThe Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.
The Tuscany System of Business servicesItalyRegione Toscana2019Regional levelcross-sectoralThe challenge of the Regional Public Administration is to support the business world in order to be an efficient partner and not become an impeding factor for entrepreneurial development, while at the same time favouring the economic development of the territory. Through the implementation of the services of the Tuscan System of Business Services the intention was to offer, not only to the companies present, but to all those potentially attracted by the territory, innovative services able to facilitate the comparison and exchange of information between the business world and the public administration.
Digital solutions in civil status activity and people recordsRomaniaThe local community public service for the registration of persons2019Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !BelgiumFlemish Agency for people with a disability (PwD)2019Regional levelcross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
Employment in Local Industry (ELI)SpainDiputació de Barcelona2019Local levelcross-sectoralIn 2015 BPC created the “Employment in Local Industry” (ELI) Programme, after studying the challenges of the international, national and regional agendas as regards promotion of the industrial sector. This Programme, without precedent in the territory, aimed to reduce the imbalance between supply and demand of labour in local industry from a perspective of economic, social and sustainable development of the local territorial environments, respecting their particularities and differentiating their needs.
University City TRD3.0 - Learning SocietyNorwayTrondheim Municipality2019Local levelcross-sectoralTrondheim Municipality and our local university, Norwegian University of Science and Technology - NTNU (which is also Norway’s largest University) have for many years had extensive cooperation within disciplines of importance to the municipal sector. Trondheim is now one of the most research-intensive cities in Europe per capita, which among other responsibliities gives us a unique ability and obligation to address the UN 2030 agenda for sustainable development. New demands for innovation and restructuring in the sector mean however, that the university-municipality collaboration must be developed to a new level. In the University City TRD3.0 - Learning Society program (TRD3.0) the collaboration is formalized into a 4-year comprehensive pilot, spanning all the municipal service areas; health and welfare, upbringing and education, city development, smartcity, and innovation.
Unsafe Product Information SystemTurkeyRepublic Of Turkey, Ministry Of Trade, Directorate General Of Consumer Protection And Market Surveillance2019National levelPublic administration, modernisation, institutional affairs, reformIn the area of product safety, the lack of an internet-based and social media-supported platform that can be followed by consumers and the media has been identified. In this context, an internet platform with the address of www.guvensizurun.gov.tr and www.gubis.gov.tr has been created, which allows the notification of products which are found unsafe by nine different agencies performing market surveillance activities in our country. Consumers can access information about unsafe products at a single internet portal with this system.
Model of integral management of social responsibility for public organizationsSpainDiputació de BarcelonaDiputació de Barcelona2019Local levelPublic administration, modernisation, institutional affairs, reformDiputació de Barcelona has developed a model of integral management of social responsibility (SR), with the mission of strengthen the role of corporate responsibility in corporate strategy, through a comprehensive management model that fosters behavioral responsiveness throughout the institution and in the territory, and the vision of consolidate ourselves as a responsible and referential organization in the provision of services to people and the territory, which contribute to a sustainable development.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Service City®HungaryMunicipality Government of Szolnok Town of County Rank2019Local levelPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
“revenue e-ducation”PolandRevenue Administration Regional Office in Warsaw2019Regional levelcross-sectoralThe project of the Revenue Administration Regional Office in Warsaw “revenue e-ducation” aims to change not only the image of the state institution itself, but also the way citizens perceive the implementation of obligations imposed on them by the State.
Mobility Halden MunicipalityNorwayHalden kommune2019Local levelcross-sectoralThrough its mobility project, Halden municipality has utilized digital technology in combination with environmentally friendly electrical vehicles and bicycles to create an efficient and sustainable service for its employees, residents and visitors. The project consists of electric cars and electric bikes that can be booked through a user-friendly application for smartphones, where employees in the municipality get an easy overview of available electric cars or electric bikes that can be used for transport to meetings during working hours.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Smart Finance Website (www.okosanapenzzel.hu)HungaryMinistry of Finance2019National levelcross-sectoralThe promotion of financial literacy and the development of related programmes are important and urgent at national level in order to avoid or prevent events that cause financial losses to consumers. Accordingly, the Hungarian Government has set, as an outstanding goal, the improvement of the citizens’ financial literacy. The strategy targeting this significant objective covers 7 years, from 2017 to 2023, breaking down its practical implementation into two-year consecutive action plans
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Together we are strong for childrenAustriaOffice of the Styrian State Government, A6 Department of Society (section2019Regional levelcross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
"The DLS Portal" e-Services PlatformCyprusDepartment of Lands and Surveys2019National levelInformation society, technology, media and audiovisualUndoubtedly, DLS is the main source of data relating to Immovable Property. The data in conjunction with the procedures generating and supporting them are the main and core asset of the Department, providing value added and a strategic advantage. Their further use and utilization becomes an imperative need, as these data in order to be productive, should first of all be structured correctly and at the same time, through interoperable means and technology, be available primarily horizontally, across the Public Sector, to other bodies, businesses, researchers and ultimately the citizen himself.
Bringing business event services to life: A case of the Estonian Company Registration PortalEstoniaMinistry of Economic Affairs and Communications2019National levelcross-sectoralEstonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
City hall InnovationNorwayCity of Sandnes2019Local levelcross-sectoralIn the beginning of 2019 the administration in the City of Sandnes moved into a new City hall in the City center of Sandnes. The relocation represents much more than just a new City hall, we have create a space for citizen involvment, innovation and a testing area for new solution in our city. We claim that our new City Hall is the smartest one there is in Norway at the moment.
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance Austria2019National levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
“Joint effort towards best results” Result oriented management and stakeholders engagement as an example of modern and effective public administration represented by Opolskie Revenue Administration.”PolandRevenue Administration Regional Office in Opole2019Regional levelTaxation, customs, financesManagement is only effective if it covers all the key aspects of the institution's work. After consolidation, which took place in 2017, the three main administrations; tax, custom and fiscal control were combined into one large organization. Consolidation, which united the forces of many differently operated and managed offices, required the adoption of new, innovative management methods. This was one of the main reasons for introducing a new management model in the Opolskie Revenue Administration, which on one hand combines elements related to a high standard of services provided by focusing on achieving the best results and on the other hand takes into account the human aspects.
RML - Rede Mulher Líder (Leader Women Network)PortugalIAPMEI - Public Agency for Competitiveness and Innovation2019National levelEconomic affairs, competition, SMEThe RML – Rede Mulher Líder (Leader Woman Network) is a successful case of public-private partnership. It consists of a community of practice of women on the Board of companies with recognized good performance.

The project was originally designed and tested for 6 months with the help of 14 top managers of highly performative SMEs, and was then launched by IAPMEI, the SMEs Public Agency, in the first semester of 2017.

The aim of the network is: 1. to break isolation of the women on top management, and; 2. to foster and accelerate innovation processes in good performing companies who embrace gender diversity in their top management.
A smart Labour Inspectorate for the future - LuxembourgLuxembourgLabour Inspectorate Luxembourg2019National levelcross-sectoralThe lack of training, wrong recruitment politic and methods, underdeveloped IT-tools and many retirements inducing a huge loss of know-know has brought the administration to its limits and a restructuration project has become inevitable.
Regional Warning System (RSO)PolandMinistry of Interior and Public Administration2019National levelcross-sectoralThe Regional Warning System (RSO in Polish) is free service available all over the country since the beginning of 2015. This e-service offers information about local threats. The project is financed and overseen substantially by the Ministry of the Interior and Administration.
Portal SNSPortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese National Health Service (NHS) Portal, formally Portal SNS, is an online platform that provides access to a wide range of information and services provided by entities that integrate the NHS and the Ministry of Health (https://www.sns.gov.pt). Under the SIMPLEX strategy that seeks the modernization of the public platforms provided by the Portuguese Government.
Medical Country of Origin Information (MedCOI4)NetherlandsImmigration and Naturalization Service2019National levelcross-sectoralProject MedCOI (Medical Country of Origin Information) enables EU+ member states to quickly access reliable and up to date medical COI of the countries/regions that applicants originate from. The MedCOI project is established in order to improve the access to Medical Country of Origin Information (COI) for national migration and asylum authorities in Europe. Cooperation in order to improve the collection of medical COI and share competences, knowledge and information is the focus of the project.
Process Optimization Program (POP)SpainSpanish Ministry of Justice2019National levelcross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
Strengthening Latvian authorities' capacity regarding foreign direct investment attractionLatviaMinistry of Economics of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project was to contribute towards strengthening Latvian institutions, in particular the Ministry of Economics, with a view to enhancing competitiveness, productivity, sustainable growth, job creation, and investment, in line with Article 4 of the SRSP Regulation.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoiceFranceGIP Maximilien2019Regional levelcross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
A model for innovation development between public agenciesNorwayStavanger kommune2019Local levelPublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria Finance2019National levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructureSpainAjuntament de Sant Feliu de Llobregat2019Local levelPublic administration, modernisation, institutional affairs, reformBrain4it (http://brain4it.org) is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
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