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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Citizen Vocabularies Public Administration and Public HealthNetherlandsESociety Institute2019National levelcross-sectoralCitizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City Budapest2019National levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
The Network of Towns and Villages towards Sustainabilty: The whole is greater than the sum of its partsSpainDiputació de Barcelona2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAll Governance levels are part of the Network which has become a model of multilevel environmental governance in specific policies such as the Covenant of Mayors and the fight against climate change, environmental awareness, communication and education, waste prevention, etc.…and that has resulted in a better coordination between different Authorities, optimization of resources and guaranteeing that citizens from small villages benefit from sustainable policies and actions the same way as those who live in towns or cities.
Digital solutions in civil status activity and people recordsRomaniaThe local community public service for the registration of persons2019Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
City of Sharing- a strategy for social vulnerability and exclusionDenmarkFredericia Kommune, Velfærdsinnovation og Sundhed2019Local levelotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Training for civil servants in the Public Administration of the Health Sector in Latvia (No. SRSS/S2017/21)LatviaMinistry of Health of the Republic of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformLatvia has requested support from the European Commission under Regulation (EU) 2017/825 on the establishment of the Structural Reform Support Programme ("SRSP Regulation"). The request has been analysed by the Commission in accordance with the criteria and principles referred to in Article 7(2) of the SRSP Regulation, following which the European Commission has agreed to provide technical support to the Latvian Ministry of Health for launching a training programme for the Ministry of Health and its subordinate entities so as to improve their capacity to design and implement health policies.
University City TRD3.0 - Learning SocietyNorwayTrondheim Municipality2019Local levelcross-sectoralTrondheim Municipality and our local university, Norwegian University of Science and Technology - NTNU (which is also Norway’s largest University) have for many years had extensive cooperation within disciplines of importance to the municipal sector. Trondheim is now one of the most research-intensive cities in Europe per capita, which among other responsibliities gives us a unique ability and obligation to address the UN 2030 agenda for sustainable development. New demands for innovation and restructuring in the sector mean however, that the university-municipality collaboration must be developed to a new level. In the University City TRD3.0 - Learning Society program (TRD3.0) the collaboration is formalized into a 4-year comprehensive pilot, spanning all the municipal service areas; health and welfare, upbringing and education, city development, smartcity, and innovation.
Aragon Open Government PlanSpainGobierno de Aragón2019Regional levelcross-sectoralThe Goverment of Aragon is committed with transparency as driving force for closing the existing gap between citizens and public administrations, one of the main challenges that European society is facing in the present. Since 2015, the Government of the Autonomous Community of Aragon in Spain has set up an Open Government Plan that includes actions, tools and policies with a basic idea in mind: to allow any citizen to know in detail what the Government is doing as part of a capacity building programme.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Kremsmuenster.onlineAustriaMarktgemeinde Kremsmuenster2019Local levelcross-sectoralWith the establishment of the platform Kremsmuenster.online, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. Kremsmuenster.online presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
Accessibility Plus Programme (Polish: Program Dostępność Plus)PolandMinistry of Investment and Economic Development2019National levelPublic health and social welfare/affairsIn order to improve the living standard of all citizens and ensure their independence in everyday life, the Polish Government has undertaken implementation of the Accessibility Plus Programme (Polish: Dostępność Plus ), both comprehensive and unique on the European scale. Its main aim is to improve accessibility of public space, products and services, having in mind people with special needs. Such people include first of all the elderly and people with various kinds of disabilities, but also pregnant women, parents with young children, and even persons travelling with big luggage.
RSC campaign - Female´sInvestigativeHeart - CRTVG (Spain)SpainCorporación Radio e Televisión de Galicia2019Regional levelInformation society, technology, media and audiovisualFemale´sInvestigativeHeart / #CorazonDeInvestigadora was the Corporation's fourth CSR campaign in 2018. The other three campaigns of the year were focused on Digital Education (February), Sustainability and Road Safety (April); and Galician Letters (May). Its purpose is to highlight the value of women and of scientific, technical and artistic vocations among Galician girls.
Project Hub//ProjektschmiedeAustriaAmt der Vorarlberger Landesregierung, Office for future related issues2019Regional levelotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
LIFE Integrated Project “Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere”PolandThe Marshal's Office of the Małopolska Region2019Regional levelcross-sectoralMałopolska Region struggles with very poor air quality, in particular during the winter season. Along with Silesia, Slovakia and the Czech Republic, it is one of the most polluted regions in the European Union. The LIFE Integrated Project „Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere” is a response to the needs of local governments and the barriers identified during the implementation of the Air Quality Plan for Małopolska.
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Hungary Helps ProgramHungaryState Secretariat for the Aid of Persecuted Christians and for the Hungary Helps Program2019National levelJustice, police, human rights and securityThe Hungarian government has recognised the necessity of creating a programme with the aim and task of providing support on human rights grounds to Christian, Yezidi and other persecuted minority groups living in developing countries, which frequently become the targets of crimes against humanity committed by extremist, fundamentalist religious groups. It is important for Hungary to take an active part in the international struggle waged for the free exercise of religion and for the freedom of conscience.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
Luxembourg's open data portal projectLuxembourgService information et presse2019National levelPublic administration, modernisation, institutional affairs, reformFrom 2015 a group of experts from key stakeholder organisations started working on a national central platform dedicated to hosting, displaying and delivering open data.
DataCity Barcelona, using data to solve urban challenges posed by the city, collaboration between public and private sectors.SpainBarcelona City Council2019Local levelcross-sectoralThe project we are presenting to the EPSA 2019 is an urban innovation project called DataCity, which brings together corporations and smaller technological companies to solve an urban challenge defined by the City, using data as a central tool.
Pilot projects of using mobile positioning data for public administration purposesCzech RepublicDepartment for Strategic Development and Coordination of Public Administration (Ministry of the Interior of the Czech Republic)2019National levelPublic administration, modernisation, institutional affairs, reformPublic administration in the Czech Republic in the past 30 years has undergone many changes, which reflected social transformation in the 1990s. The aim was to improve the quality of public administration performance, its modernization, the professionalization of officials and especially to bring public administration closer to citizens through its deconcentration and decentralization. In several phases, the recent state of public administration has been developed to correspond to European standards.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
IBN- Network of Integrity Officers (NIO) - Building a nationwide Network of Integrity Officers with participants from all federal ministries, regions, municipalities, universities, state-affiliated enterprises, etc. in order to reduce corruption and bribeAustriaAustrian Federal Bureau of Anti-Corruption2019National levelPublic administration, modernisation, institutional affairs, reformThe Network of Integrity Officers (NIO) was introduced by the Federal Bureau of Anti-Corruption (BAK) in 2016 to further enhance the concept of integrity in Austria. In five basic training programs 105 staff members from all walks of civil service life in Austria were trained to become Integrity Officers: experts in issues of promotion of integrity, corruption prevention and compliance. They are now multipliers in the awareness-raising process and serving as contacts for inquiries regarding promotion of integrity, corruption prevention and compliance, for staff including senior officials.
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance Austria2019National levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Anti-corruption training in kindergartensBulgariaCommission for Anti-corruption and Illegal Assets Forfeiture /CACIAF/2019National levelEducation (higher and lower), training and learningThe project named “Anti-corruption training in kindergartens” , which was implemented with the support of NGO’s, the creativity and enthusiasm of the kindergarten teachers, from kindergartens in the municipalities of Pernik and Kostinbrod, and of course, the structural units responsible for the education and culture within those municipalities.
A smart Labour Inspectorate for the future - LuxembourgLuxembourgLabour Inspectorate Luxembourg2019National levelcross-sectoralThe lack of training, wrong recruitment politic and methods, underdeveloped IT-tools and many retirements inducing a huge loss of know-know has brought the administration to its limits and a restructuration project has become inevitable.
CSR campaignSpainRadio and Television Corporation of Galicia (Spain)2019Regional levelInformation society, technology, media and audiovisualDon´t LookPlay / #NonMiresXoga is a 360º campaign, made entirely with the resources of the CRTVG, he Radio and Television Corporation of Galicia, from its concept to its final broadcast on the supports and channels of the Corporation. Don´t LookPlay / #NonMiresXoga diffuses the notion that the only limit is in our sight, not in the athletes, that´s why we have to break this barrier. The campaign began the International Day of Sport for Development and Peace of the UN, April, 6th and it lasted for a whole week.
PGIL – Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform)PortugalMunicipality of Lisbon2019Local levelcross-sectoralPGIL - Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform) is an essential tool to have a more effective management of resources, to support modern better services adressed to the cityzens, and to promote information sharing, transparency and innovation. This is a data integrator platform displaying information and analytics to municipal users (including a Integrated Operation Center (COI) - real time city management); to the cityzens through an App.; to Lisbon Open Data website. Furthermore, PGIL is the main support to the various "Smart City" projects Lisbon is developing.
Medical Country of Origin Information (MedCOI4)NetherlandsImmigration and Naturalization Service2019National levelcross-sectoralProject MedCOI (Medical Country of Origin Information) enables EU+ member states to quickly access reliable and up to date medical COI of the countries/regions that applicants originate from. The MedCOI project is established in order to improve the access to Medical Country of Origin Information (COI) for national migration and asylum authorities in Europe. Cooperation in order to improve the collection of medical COI and share competences, knowledge and information is the focus of the project.
Cooperation AgreementAustriaRegional Management, Region South2019National levelTaxation, customs, financesThe tax authorities and the chamber of commerce want to work together to increase the tax- and customs compliance of (young) entrepreneurs. This is intended to increase the share of the honest economy, so that the financial administration can better focus its resources to Companies that don´t comply with the laws. What is special about this agreement is that it was concluded for the first time in Austria and was described by the head of the section and the group leader of the administrative organisation of the Federal Ministry of Finance as a benchmark considered suitable for roll-out throughout Austria.
A model for innovation development between public agenciesNorwayStavanger kommune2019Local levelPublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
Processing tax returns using an automated solutionLatviaState Revenue Service2019National levelcross-sectoralGiven the growing popularity of e-services in general, it was at some point innevitable for the State Revenue Service (SRS) to provide tax payers a more efficient and quick method of filing annual tax returns. With a successful electronic method of filing tax returns already in place via the Electronic Declaration System (EDS), the next step was to attepmt creating an automated solution for processing all of the data submitted and also ensure timely and effective calculation and repayment of Personal Income Tax (PIT) overpayments and Value Added Tax (VAT) overpayments as well.
Mystery Shopping Exercise towards a Service of ExcellenceMaltaPeople and Standards Division, Office of the Prime Minister, Malta2019Regional levelcross-sectoralIn 2017 the Malta Public Service launched a mystery shopping project with three aims in mind: (a) progressively upgrade the standards of public service delivery towards a sustainable Service of Excellence, where services increasingly become citizen-centric; (b) identify and address processes which need to be simplified and improved to become more efficient and effective; (c) in the process identify development and training needs of the public officers acting as service providers. This meant establishing of a 4 Pillar model - voice, design, delivery and accountability that would ensure a service of excellence.
CedarNet Kecskemét ProgramHungaryMunicipality of Kecskemét2019Local levelcross-sectoralCedarNet Kecskemét Program is a social innovation designed to leverage the wealth of knowledge and skills of Hungarian senior professionals to address problems of an aging society. It offers a community for participation by retiees and professonals over 50 who left the labor market but still posses useable knowledge assets, time-capital, and who want to stay active or return to work.
Process Optimization Program (POP)SpainSpanish Ministry of Justice2019National levelcross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
Digitalization of tax return system in HungaryHungaryNational Tax and Customs Administration of Hungary2019National levelcross-sectoralThe National Tax and Customs Administration (hereinafter referred to as: NTCA) implemented a solution in order to decrease the administrative burden of Hungarian citizens that eliminated the complicated process of the personal income taxation. The eSZJA (e-PIT) online platform servicing all individuals was created in which the submission is supported via tax return drafts by the tax administration
En halv miljon idéerSwedenNässjö Municipality2019Local levelcross-sectoralSince 2016 Nässjö municipality has worked with rural development through the participatory budgeting project "En halv miljon idéer" (roughly translates to "Half a million ideas"). Through the project the eight smaller administrative areas in the municipality, based around smaller towns on the countryside, have half a million Swedish crowns each (approximately 50 000 EUR) to allocate for physical investments in the areas. What the money is used for is up for the citizens to decide through submitting ideas and voting the ideas they think are the best for the area.
Therapy companion dogs in mobile palliative careAustriaFSW-Wiener Pflege- und Betreuungsdienste GmbH2019Local levelPublic health and social welfare/affairsIn May 2018, the FSW-mobile palliative and hospice team implemented a new and for Vienna so far unique offer for its patients: In cooperation with the dog squadron of the Worker’s Samaritan Federation ‘Arbeiter Samariterbund Favoriten’ (ASB Favoriten), it is possible to be visited in the domestic environment by specially trained and professionally accompanied therapy companion dogs.
Interconnection of Insolvency Registers -CY (IIR-CY)CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,2019National levelPublic administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
Ulstein school of technologyNorwayThe Municipality of Ulstein2019Local levelEducation (higher and lower), training and learningThe maritime cluster at Møre is a of the most technology and innovation-driven business clusters in Norway. In a dialogue between the municipality of Ulstein and the business sector in 2015, the need for broader technology expertise in recruitment to the business sector was pointed out. The collaboration developed into an initiative “Ulstein school of technoloy”, with the introduction of coding on the timetable in all grades, and the Ulstein model for further education courses for all teachers in technology in the classroom - in a collaboration with the University College of Volda.
E-NAPLÓ (e-Construction Log)HungaryLechner Non-profit Limited Liability Company2019National levelcross-sectoralImplemented under the Public Administration and Public Service Development Operational Program (KÖFOP), one of the European Structural and Investment Funds programs in Hungary, the main objective of the KÖFOP-1.0.0-VEKOP-15-2016-00038 E-Building Framework project is to create an innovative, service-oriented and user-friendly e-construction system through rethinking administrative management procedures and de-materializing the complicated, and partly paper-based administrative processes in the field of construction industry.
SME (small and medium enterprises) testSloveniaMinistry of Public Administration2019National levelotherThe reason for the launch of the project stems from the desire to ensure that public policies are prepared in cooperation with stakeholders, who can provide new, invaluable inputs, innovative ideas and evidence about the problems as well as the solutions.

On the other hand, it is also based on the awareness that not all stakeholders have the capacity, knowledge and resources to be able to provide structured responses and suggestions to policy makers, which are based, inter alia, on data.

The result of activities is online application, which can be accessed by all interested public via eDemocracy portal, which is intended for consultation with stakeholders on public policies and regulations in the making.
Improvement of Public Service Delivery for rural area population - Mobile UnitsAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and valuesAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
Performance-Based Budgeting in EstoniaEstoniaMinistry of Finance2019National levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
EU BlockathonSpainEuropean Union Intellectual Property Office (EUIPO)2019EU institutionsPublic administration, modernisation, institutional affairs, reformIn 2017, 10 % of EU consumers (approximately 43 million citizens) were tricked into buying a fake product instead of a genuine one, with all the associated security and safety hazards. Over three times more people (35 %, approximately 150 million citizens) wondered whether the product they had purchased online was real or fake (source: EUIPO study).
Digitalization of the Social electionsLuxembourgInspection du Travail et des Mines2019National levelcross-sectoralIn Luxembourg, any undertaking, whatever the nature of its business, its legal form and its area of business shall be required to arrange for staff delegates to be appointed if the prescribed threshold is reached. The objective of the project consists in the realization of the platform "Social Election": https://guichet.public.lu/en/entreprises/ressources-humaines/representation-personnel/delegation-personnel/organiser-elections-sociales.html
ResponsskolenNorwayResponssenteret2019Local levelPublic health and social welfare/affairsAs an extended mandate when establishing Responssenteret, as a dedicated municipality service to support the handling of welfare technology; sensors, alarms and home automation, Kongsbergregionen have developed the online training platform “Responsskolen”.
Curricular Reform in CroatiaCroatiaMinistry of Science and Education2019National levelEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
SOCIAL SUPERBLOCKS: proximity home care servicesSpainAJUNTAMENT DE BARCELONA2019Local levelcross-sectoralThe city of Barcelona has a major challenge to tackle in the coming years: home care for senior citizens. In order to improve its home care service, Barcelona has conducted pilot projects entitled 'Social superblocks: proximity home care services'. The pilot projects are based on a very simple yet powerful idea; they consist of creating teams of social workers who care for users in a superblock, which is a block of buildings in which between 60 and 80 service users live.
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