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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Curricular Reform in CroatiaCroatiaMinistry of Science and Education2019National levelEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and valuesAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
Process Optimization Program (POP)SpainSpanish Ministry of Justice2019National levelcross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
EU BlockathonSpainEuropean Union Intellectual Property Office (EUIPO)2019EU institutionsPublic administration, modernisation, institutional affairs, reformIn 2017, 10 % of EU consumers (approximately 43 million citizens) were tricked into buying a fake product instead of a genuine one, with all the associated security and safety hazards. Over three times more people (35 %, approximately 150 million citizens) wondered whether the product they had purchased online was real or fake (source: EUIPO study).
A model for innovation development between public agenciesNorwayStavanger kommune2019Local levelPublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
ResponsskolenNorwayResponssenteret2019Local levelPublic health and social welfare/affairsAs an extended mandate when establishing Responssenteret, as a dedicated municipality service to support the handling of welfare technology; sensors, alarms and home automation, Kongsbergregionen have developed the online training platform “Responsskolen”.
Data from science and universities available and useful for a citizen – the Integrated System of Information on Science and Higher Education (POL-on) and the System for Monitoring Professional Careers of Graduates (ELA)PolandMinistry of Science and Higher Education2019National levelcross-sectoralThe Integrated System of Information on Science and Higher Education (POL-on) is the most extensive repository of data on Polish science and higher education. The repository is composed of nearly 40 modules. In terms of the scope of the data collected, it is the largest working public information system. The data gathered in the System are used predominantly by the Ministry of Science and Higher Education to shape evidence-based science and higher education policies.
Improvement of Public Service Delivery for rural area population - Mobile UnitsAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
SMACC - A Sentiment and Monitoring Analysis tool for Cities and Citizens growthItalyMunicipality of Bari2019Local levelcross-sectoralThe case presents an innovative solution for public operators in policy-making for the cities and citizens growth, able to supply new added-value services to monitor the social urban context and take decisions and right actions based on a sentiment analysis of the buzzing in the web.
En halv miljon idéerSwedenNässjö Municipality2019Local levelcross-sectoralSince 2016 Nässjö municipality has worked with rural development through the participatory budgeting project "En halv miljon idéer" (roughly translates to "Half a million ideas"). Through the project the eight smaller administrative areas in the municipality, based around smaller towns on the countryside, have half a million Swedish crowns each (approximately 50 000 EUR) to allocate for physical investments in the areas. What the money is used for is up for the citizens to decide through submitting ideas and voting the ideas they think are the best for the area.
CAMERA SMARTItalyCamera di commercio di Milano Monza Brianza Lodi2019Local levelPublic administration, modernisation, institutional affairs, reformAs part of the interventions aimed at corporate well-being, the Camera di commercio di Milano Monza Brianza Lodi started the Smart working among its employees becoming one of the first administrations to adopt this new managerial tool. The experience is has proved successful. On the one hand, the Smart Working allowed to undertake the commitment of the employees spreading a new organizational philosophy aimed at the work balance of life, autonomy and responsibility on the results from a logic focused on the quantity of work to one on the quality of work and on the objectives. On the other hand, Smart Working has facilitated the rationalization and full use of the elements of mobility management and facility management.
Interconnection of Insolvency Registers -CY (IIR-CY)CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,2019National levelPublic administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
Compteurs d'eau intelligentsLuxembourgAdministration communale de Boulaide2019Local levelcross-sectoralAs we did not have new generation water-meters installed on our territory we were looking for a state of the art solution. And it was our goal to improve the information accessible for the citizens and save money by internal procedures.
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !BelgiumFlemish Agency for people with a disability (PwD)2019Regional levelcross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
SOCIAL SUPERBLOCKS: proximity home care servicesSpainAJUNTAMENT DE BARCELONA2019Local levelcross-sectoralThe city of Barcelona has a major challenge to tackle in the coming years: home care for senior citizens. In order to improve its home care service, Barcelona has conducted pilot projects entitled 'Social superblocks: proximity home care services'. The pilot projects are based on a very simple yet powerful idea; they consist of creating teams of social workers who care for users in a superblock, which is a block of buildings in which between 60 and 80 service users live.
Employment in Local Industry (ELI)SpainDiputació de Barcelona2019Local levelcross-sectoralIn 2015 BPC created the “Employment in Local Industry” (ELI) Programme, after studying the challenges of the international, national and regional agendas as regards promotion of the industrial sector. This Programme, without precedent in the territory, aimed to reduce the imbalance between supply and demand of labour in local industry from a perspective of economic, social and sustainable development of the local territorial environments, respecting their particularities and differentiating their needs.
Performance-Based Budgeting in EstoniaEstoniaMinistry of Finance2019National levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
BiblioLab: creation, experimentation and innovation at the Barcelona Province Public Libraries NetworkSpainDiputació de Barcelona2019Local levelcross-sectoralBiblioLab is a logical evolution in Barcelona Provincial Council’s library project and an adaptation of the public library to the digital revolution, to the proliferation of culture makers, to changes in the educational model and to the transformation in the role of information consumers. Through BiblioLab, libraries benefit from being the cultural service closest to the public to become open, collaborative spaces where citizens have a leading role: learning, co-creating and sharing knowledge.
Digitalization of the Social electionsLuxembourgInspection du Travail et des Mines2019National levelcross-sectoralIn Luxembourg, any undertaking, whatever the nature of its business, its legal form and its area of business shall be required to arrange for staff delegates to be appointed if the prescribed threshold is reached. The objective of the project consists in the realization of the platform "Social Election": https://guichet.public.lu/en/entreprises/ressources-humaines/representation-personnel/delegation-personnel/organiser-elections-sociales.html
Enhancement and national roll-out of the local government ASP system (ASP 2.0)HungaryMinistry of Interior of Hungary2019National levelPublic administration, modernisation, institutional affairs, reformThe Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.
The Tuscany System of Business servicesItalyRegione Toscana2019Regional levelcross-sectoralThe challenge of the Regional Public Administration is to support the business world in order to be an efficient partner and not become an impeding factor for entrepreneurial development, while at the same time favouring the economic development of the territory. Through the implementation of the services of the Tuscan System of Business Services the intention was to offer, not only to the companies present, but to all those potentially attracted by the territory, innovative services able to facilitate the comparison and exchange of information between the business world and the public administration.
Service City®HungaryMunicipality Government of Szolnok Town of County Rank2019Local levelPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
WAALTeR - Wiener Ambient Assisted Living TestRegionAustriaUrban Innovation Vienna GmbH2019Local levelcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
“revenue e-ducation”PolandRevenue Administration Regional Office in Warsaw2019Regional levelcross-sectoralThe project of the Revenue Administration Regional Office in Warsaw “revenue e-ducation” aims to change not only the image of the state institution itself, but also the way citizens perceive the implementation of obligations imposed on them by the State.
Budget at glanceCroatiaCity of Bjelovar2019Local levelcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Mobility Halden MunicipalityNorwayHalden kommune2019Local levelcross-sectoralThrough its mobility project, Halden municipality has utilized digital technology in combination with environmentally friendly electrical vehicles and bicycles to create an efficient and sustainable service for its employees, residents and visitors. The project consists of electric cars and electric bikes that can be booked through a user-friendly application for smartphones, where employees in the municipality get an easy overview of available electric cars or electric bikes that can be used for transport to meetings during working hours.
Age-friendly Cities and Communities ProgramSpainDiputació de Barcelona2019Local levelcross-sectoralDiputació of Barcelona is committed with the improvement of the quality of life its citizens, and focusing special attention to specificgroups as women, children or elders. For that reason, Diputació de Barcelona created in 2013 the Age-friendly Cities and Communities Program. This program offers technical assistance offers technical assistance to the town councils that adhere to the Network.
Unsafe Product Information SystemTurkeyRepublic Of Turkey, Ministry Of Trade, Directorate General Of Consumer Protection And Market Surveillance2019National levelPublic administration, modernisation, institutional affairs, reformIn the area of product safety, the lack of an internet-based and social media-supported platform that can be followed by consumers and the media has been identified. In this context, an internet platform with the address of www.guvensizurun.gov.tr and www.gubis.gov.tr has been created, which allows the notification of products which are found unsafe by nine different agencies performing market surveillance activities in our country. Consumers can access information about unsafe products at a single internet portal with this system.
Model of integral management of social responsibility for public organizationsSpainDiputació de BarcelonaDiputació de Barcelona2019Local levelPublic administration, modernisation, institutional affairs, reformDiputació de Barcelona has developed a model of integral management of social responsibility (SR), with the mission of strengthen the role of corporate responsibility in corporate strategy, through a comprehensive management model that fosters behavioral responsiveness throughout the institution and in the territory, and the vision of consolidate ourselves as a responsible and referential organization in the provision of services to people and the territory, which contribute to a sustainable development.
"The DLS Portal" e-Services PlatformCyprusDepartment of Lands and Surveys2019National levelInformation society, technology, media and audiovisualUndoubtedly, DLS is the main source of data relating to Immovable Property. The data in conjunction with the procedures generating and supporting them are the main and core asset of the Department, providing value added and a strategic advantage. Their further use and utilization becomes an imperative need, as these data in order to be productive, should first of all be structured correctly and at the same time, through interoperable means and technology, be available primarily horizontally, across the Public Sector, to other bodies, businesses, researchers and ultimately the citizen himself.
Innovative solutions in coordination of social security systems in the area of family benefits introduced by Lesser Poland VoivodeshipPolandMałopolska Provincial Office in Krakow2019Regional levelcross-sectoralThe implemented project is related to the statutory takeover of the task of coordination in the area of Family Allowance and Benefit for bringing up children from 1st of January 2018, by voivodes in the whole Poland, carried out so far by the marshals of voivodeships. This task consists in determining which of the countries should pay the due benefits in case of families in which one of the spouses works in a country of the European Union, Switzerland, Iceland, Norway or Liechtenstein.
Bringing business event services to life: A case of the Estonian Company Registration PortalEstoniaMinistry of Economic Affairs and Communications2019National levelcross-sectoralEstonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
Trauma Tracker: if you measure it you understand and improve itItalyLocal Healthcare Service (AUSL Romagna-Cesena Hospital) and Bologna University2019Local levelcross-sectoralThe difficult socio-economic situation of our country and of many industrialized countries with high welfare standards, places increasing attention on public spending, making the need for rationalization inevitable, and this is particularly true in the healthcare sector. This situation, therefore, requires virtuous management of health processes. Among these, a particularly critical area is that of trauma management, a domain within which an important share of resources is absorbed and in which the patient is exposed to a high risk for his own health.
Smart Finance Website (www.okosanapenzzel.hu)HungaryMinistry of Finance2019National levelcross-sectoralThe promotion of financial literacy and the development of related programmes are important and urgent at national level in order to avoid or prevent events that cause financial losses to consumers. Accordingly, the Hungarian Government has set, as an outstanding goal, the improvement of the citizens’ financial literacy. The strategy targeting this significant objective covers 7 years, from 2017 to 2023, breaking down its practical implementation into two-year consecutive action plans
Improving the efficiency and effectiveness of the Insolvency Service of CyprusCyprusMinistry of Energy, Commerce and Industry2019National levelPublic administration, modernisation, institutional affairs, reformCyprus is in the process of undertaking a number of measures to eliminate remaining major impediments to the workout of non-performing loans in Cyprus. The improvement of the efficiency and effectiveness of the operation of the Insolvency Service of Cyprus is amongst the measures that Cyprus intends to undertake. In June 2018, during the process of restructuring of the Cooperative Banks, the Government of Cyprus undertook a commitment towards the European Commission, to take certain actions within specific deadlines, which will allow the efficient workout of non-performing loans.
Together we are strong for childrenAustriaOffice of the Styrian State Government, A6 Department of Society (section2019Regional levelcross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
Regional Warning System (RSO)PolandMinistry of Interior and Public Administration2019National levelcross-sectoralThe Regional Warning System (RSO in Polish) is free service available all over the country since the beginning of 2015. This e-service offers information about local threats. The project is financed and overseen substantially by the Ministry of the Interior and Administration.
Modernization and implementation of new solutions and e-services in the System of Integrated Communication of the National Teleinformation Network number 112PolandDigital Poland Project Centre2019National levelcross-sectoralThe project will increase the availability of information resources from public administration as part of new voice and video communication services and its use by citizens in the framework of public citizen-friendly e-services. The implementation of the project will contribute to improving the functioning of the Police and institutions that are beneficiaries of the Emergency Notification System, an institution of key importance to the security of citizens.
Portal SNSPortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese National Health Service (NHS) Portal, formally Portal SNS, is an online platform that provides access to a wide range of information and services provided by entities that integrate the NHS and the Ministry of Health (https://www.sns.gov.pt). Under the SIMPLEX strategy that seeks the modernization of the public platforms provided by the Portuguese Government.
Waste Collection door-to-door and closed areasSpainConsell Comarcal del Berguedà2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery“What can we do to improve our environmental policies and create a real change?”. The solution to this question was and is, in our opinion, the project that we are presenting; a new model of waste collection door-to-door and via closed areas. In simple words, the idea of the project is about changing the idea of recycling by making the selective waste collection process to start in the citizenship houses, optimizing the process and reducing the waste produced.
City hall InnovationNorwayCity of Sandnes2019Local levelcross-sectoralIn the beginning of 2019 the administration in the City of Sandnes moved into a new City hall in the City center of Sandnes. The relocation represents much more than just a new City hall, we have create a space for citizen involvment, innovation and a testing area for new solution in our city. We claim that our new City Hall is the smartest one there is in Norway at the moment.
GeoportailLuxembourgAdministration du Cadastre et de la Topographie2019National levelcross-sectoralLuxembourg's Land Registry and Topography Administration (Administration du cadastre et de la topographie) has been one of the first actors in Luxembourg to digitalize its documentation 20 years ago and has been applying the e-government principles of "digital first" and "once only" since then. Every information about land tenure as well as the maps and plans related to these rights are managed consequently and only in a centralized database.
“Joint effort towards best results” Result oriented management and stakeholders engagement as an example of modern and effective public administration represented by Opolskie Revenue Administration.”PolandRevenue Administration Regional Office in Opole2019Regional levelTaxation, customs, financesManagement is only effective if it covers all the key aspects of the institution's work. After consolidation, which took place in 2017, the three main administrations; tax, custom and fiscal control were combined into one large organization. Consolidation, which united the forces of many differently operated and managed offices, required the adoption of new, innovative management methods. This was one of the main reasons for introducing a new management model in the Opolskie Revenue Administration, which on one hand combines elements related to a high standard of services provided by focusing on achieving the best results and on the other hand takes into account the human aspects.
RML - Rede Mulher Líder (Leader Women Network)PortugalIAPMEI - Public Agency for Competitiveness and Innovation2019National levelEconomic affairs, competition, SMEThe RML – Rede Mulher Líder (Leader Woman Network) is a successful case of public-private partnership. It consists of a community of practice of women on the Board of companies with recognized good performance.

The project was originally designed and tested for 6 months with the help of 14 top managers of highly performative SMEs, and was then launched by IAPMEI, the SMEs Public Agency, in the first semester of 2017.

The aim of the network is: 1. to break isolation of the women on top management, and; 2. to foster and accelerate innovation processes in good performing companies who embrace gender diversity in their top management.
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria Finance2019National levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
Smart and efficient GovernanceCzech RepublicMoravian-Silesian Region2019Regional levelcross-sectoralThe Moravian-Silesian Region is the first region in the Czech Republic to implement corporate governance standards in public administration and accept the concept of shared services.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
SocialXChange - more than a charity shopRomania6th District General Direction of Social Care and Child Protection2019Local levelcross-sectoralThe SocialXChange Charity Store in Bucharest, 6th District, was launched in early 2015. The store receives donations from citizens or businesses and directs them to disadvantaged people in 6th District. In exchange for the products received, the beneficiaries provide various community-based activities. Donors are rewarded through a range of services provided by the 6th District General Direction for Social Care and Child Protection.
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructureSpainAjuntament de Sant Feliu de Llobregat2019Local levelPublic administration, modernisation, institutional affairs, reformBrain4it (http://brain4it.org) is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
Automated services of urban planning certificatesSpainAyuntamiento de Tinajo2019Local levelPublic administration, modernisation, institutional affairs, reformThe project has two specific objectives:

•Integration of the corporate File manager with the application and architecture of the Geographical Information System (GIS), including integration of digital authentication of the applicant.

•Processing urban planning information, transform into GIS format, upload and configure in a web application.
... further results