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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
IBN- Network of Integrity Officers (NIO) - Building a nationwide Network of Integrity Officers with participants from all federal ministries, regions, municipalities, universities, state-affiliated enterprises, etc. in order to reduce corruption and bribeAustriaAustrian Federal Bureau of Anti-Corruption2019National levelPublic administration, modernisation, institutional affairs, reformThe Network of Integrity Officers (NIO) was introduced by the Federal Bureau of Anti-Corruption (BAK) in 2016 to further enhance the concept of integrity in Austria. In five basic training programs 105 staff members from all walks of civil service life in Austria were trained to become Integrity Officers: experts in issues of promotion of integrity, corruption prevention and compliance. They are now multipliers in the awareness-raising process and serving as contacts for inquiries regarding promotion of integrity, corruption prevention and compliance, for staff including senior officials.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Anti-corruption training in kindergartensBulgariaCommission for Anti-corruption and Illegal Assets Forfeiture /CACIAF/2019National levelEducation (higher and lower), training and learningThe project named “Anti-corruption training in kindergartens” , which was implemented with the support of NGO’s, the creativity and enthusiasm of the kindergarten teachers, from kindergartens in the municipalities of Pernik and Kostinbrod, and of course, the structural units responsible for the education and culture within those municipalities.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
CSR campaignSpainRadio and Television Corporation of Galicia (Spain)2019Regional levelInformation society, technology, media and audiovisualDon´t LookPlay / #NonMiresXoga is a 360º campaign, made entirely with the resources of the CRTVG, he Radio and Television Corporation of Galicia, from its concept to its final broadcast on the supports and channels of the Corporation. Don´t LookPlay / #NonMiresXoga diffuses the notion that the only limit is in our sight, not in the athletes, that´s why we have to break this barrier. The campaign began the International Day of Sport for Development and Peace of the UN, April, 6th and it lasted for a whole week.
PGIL – Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform)PortugalMunicipality of Lisbon2019Local levelcross-sectoralPGIL - Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform) is an essential tool to have a more effective management of resources, to support modern better services adressed to the cityzens, and to promote information sharing, transparency and innovation. This is a data integrator platform displaying information and analytics to municipal users (including a Integrated Operation Center (COI) - real time city management); to the cityzens through an App.; to Lisbon Open Data website. Furthermore, PGIL is the main support to the various "Smart City" projects Lisbon is developing.
CedarNet Kecskemét ProgramHungaryMunicipality of Kecskemét2019Local levelcross-sectoralCedarNet Kecskemét Program is a social innovation designed to leverage the wealth of knowledge and skills of Hungarian senior professionals to address problems of an aging society. It offers a community for participation by retiees and professonals over 50 who left the labor market but still posses useable knowledge assets, time-capital, and who want to stay active or return to work.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
Cooperation AgreementAustriaRegional Management, Region South2019National levelTaxation, customs, financesThe tax authorities and the chamber of commerce want to work together to increase the tax- and customs compliance of (young) entrepreneurs. This is intended to increase the share of the honest economy, so that the financial administration can better focus its resources to Companies that don´t comply with the laws. What is special about this agreement is that it was concluded for the first time in Austria and was described by the head of the section and the group leader of the administrative organisation of the Federal Ministry of Finance as a benchmark considered suitable for roll-out throughout Austria.
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Processing tax returns using an automated solutionLatviaState Revenue Service2019National levelcross-sectoralGiven the growing popularity of e-services in general, it was at some point innevitable for the State Revenue Service (SRS) to provide tax payers a more efficient and quick method of filing annual tax returns. With a successful electronic method of filing tax returns already in place via the Electronic Declaration System (EDS), the next step was to attepmt creating an automated solution for processing all of the data submitted and also ensure timely and effective calculation and repayment of Personal Income Tax (PIT) overpayments and Value Added Tax (VAT) overpayments as well.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
Mystery Shopping Exercise towards a Service of ExcellenceMaltaPeople and Standards Division, Office of the Prime Minister, Malta2019Regional levelcross-sectoralIn 2017 the Malta Public Service launched a mystery shopping project with three aims in mind: (a) progressively upgrade the standards of public service delivery towards a sustainable Service of Excellence, where services increasingly become citizen-centric; (b) identify and address processes which need to be simplified and improved to become more efficient and effective; (c) in the process identify development and training needs of the public officers acting as service providers. This meant establishing of a 4 Pillar model - voice, design, delivery and accountability that would ensure a service of excellence.
Medical Country of Origin Information (MedCOI4)NetherlandsImmigration and Naturalization Service2019National levelcross-sectoralProject MedCOI (Medical Country of Origin Information) enables EU+ member states to quickly access reliable and up to date medical COI of the countries/regions that applicants originate from. The MedCOI project is established in order to improve the access to Medical Country of Origin Information (COI) for national migration and asylum authorities in Europe. Cooperation in order to improve the collection of medical COI and share competences, knowledge and information is the focus of the project.
Digitalization of tax return system in HungaryHungaryNational Tax and Customs Administration of Hungary2019National levelcross-sectoralThe National Tax and Customs Administration (hereinafter referred to as: NTCA) implemented a solution in order to decrease the administrative burden of Hungarian citizens that eliminated the complicated process of the personal income taxation. The eSZJA (e-PIT) online platform servicing all individuals was created in which the submission is supported via tax return drafts by the tax administration
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance Austria2019National levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Therapy companion dogs in mobile palliative careAustriaFSW-Wiener Pflege- und Betreuungsdienste GmbH2019Local levelPublic health and social welfare/affairsIn May 2018, the FSW-mobile palliative and hospice team implemented a new and for Vienna so far unique offer for its patients: In cooperation with the dog squadron of the Worker’s Samaritan Federation ‘Arbeiter Samariterbund Favoriten’ (ASB Favoriten), it is possible to be visited in the domestic environment by specially trained and professionally accompanied therapy companion dogs.
A smart Labour Inspectorate for the future - LuxembourgLuxembourgLabour Inspectorate Luxembourg2019National levelcross-sectoralThe lack of training, wrong recruitment politic and methods, underdeveloped IT-tools and many retirements inducing a huge loss of know-know has brought the administration to its limits and a restructuration project has become inevitable.
Ulstein school of technologyNorwayThe Municipality of Ulstein2019Local levelEducation (higher and lower), training and learningThe maritime cluster at Møre is a of the most technology and innovation-driven business clusters in Norway. In a dialogue between the municipality of Ulstein and the business sector in 2015, the need for broader technology expertise in recruitment to the business sector was pointed out. The collaboration developed into an initiative “Ulstein school of technoloy”, with the introduction of coding on the timetable in all grades, and the Ulstein model for further education courses for all teachers in technology in the classroom - in a collaboration with the University College of Volda.
E-NAPLÓ (e-Construction Log)HungaryLechner Non-profit Limited Liability Company2019National levelcross-sectoralImplemented under the Public Administration and Public Service Development Operational Program (KÖFOP), one of the European Structural and Investment Funds programs in Hungary, the main objective of the KÖFOP-1.0.0-VEKOP-15-2016-00038 E-Building Framework project is to create an innovative, service-oriented and user-friendly e-construction system through rethinking administrative management procedures and de-materializing the complicated, and partly paper-based administrative processes in the field of construction industry.
SME (small and medium enterprises) testSloveniaMinistry of Public Administration2019National levelotherThe reason for the launch of the project stems from the desire to ensure that public policies are prepared in cooperation with stakeholders, who can provide new, invaluable inputs, innovative ideas and evidence about the problems as well as the solutions.

On the other hand, it is also based on the awareness that not all stakeholders have the capacity, knowledge and resources to be able to provide structured responses and suggestions to policy makers, which are based, inter alia, on data.

The result of activities is online application, which can be accessed by all interested public via eDemocracy portal, which is intended for consultation with stakeholders on public policies and regulations in the making.
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and valuesAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
Process Optimization Program (POP)SpainSpanish Ministry of Justice2019National levelcross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
EU BlockathonSpainEuropean Union Intellectual Property Office (EUIPO)2019EU institutionsPublic administration, modernisation, institutional affairs, reformIn 2017, 10 % of EU consumers (approximately 43 million citizens) were tricked into buying a fake product instead of a genuine one, with all the associated security and safety hazards. Over three times more people (35 %, approximately 150 million citizens) wondered whether the product they had purchased online was real or fake (source: EUIPO study).
A model for innovation development between public agenciesNorwayStavanger kommune2019Local levelPublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
ResponsskolenNorwayResponssenteret2019Local levelPublic health and social welfare/affairsAs an extended mandate when establishing Responssenteret, as a dedicated municipality service to support the handling of welfare technology; sensors, alarms and home automation, Kongsbergregionen have developed the online training platform “Responsskolen”.
Curricular Reform in CroatiaCroatiaMinistry of Science and Education2019National levelEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
Data from science and universities available and useful for a citizen – the Integrated System of Information on Science and Higher Education (POL-on) and the System for Monitoring Professional Careers of Graduates (ELA)PolandMinistry of Science and Higher Education2019National levelcross-sectoralThe Integrated System of Information on Science and Higher Education (POL-on) is the most extensive repository of data on Polish science and higher education. The repository is composed of nearly 40 modules. In terms of the scope of the data collected, it is the largest working public information system. The data gathered in the System are used predominantly by the Ministry of Science and Higher Education to shape evidence-based science and higher education policies.
Improvement of Public Service Delivery for rural area population - Mobile UnitsAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
SMACC - A Sentiment and Monitoring Analysis tool for Cities and Citizens growthItalyMunicipality of Bari2019Local levelcross-sectoralThe case presents an innovative solution for public operators in policy-making for the cities and citizens growth, able to supply new added-value services to monitor the social urban context and take decisions and right actions based on a sentiment analysis of the buzzing in the web.
En halv miljon idéerSwedenNässjö Municipality2019Local levelcross-sectoralSince 2016 Nässjö municipality has worked with rural development through the participatory budgeting project "En halv miljon idéer" (roughly translates to "Half a million ideas"). Through the project the eight smaller administrative areas in the municipality, based around smaller towns on the countryside, have half a million Swedish crowns each (approximately 50 000 EUR) to allocate for physical investments in the areas. What the money is used for is up for the citizens to decide through submitting ideas and voting the ideas they think are the best for the area.
CAMERA SMARTItalyCamera di commercio di Milano Monza Brianza Lodi2019Local levelPublic administration, modernisation, institutional affairs, reformAs part of the interventions aimed at corporate well-being, the Camera di commercio di Milano Monza Brianza Lodi started the Smart working among its employees becoming one of the first administrations to adopt this new managerial tool. The experience is has proved successful. On the one hand, the Smart Working allowed to undertake the commitment of the employees spreading a new organizational philosophy aimed at the work balance of life, autonomy and responsibility on the results from a logic focused on the quantity of work to one on the quality of work and on the objectives. On the other hand, Smart Working has facilitated the rationalization and full use of the elements of mobility management and facility management.
Interconnection of Insolvency Registers -CY (IIR-CY)CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,2019National levelPublic administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
Compteurs d'eau intelligentsLuxembourgAdministration communale de Boulaide2019Local levelcross-sectoralAs we did not have new generation water-meters installed on our territory we were looking for a state of the art solution. And it was our goal to improve the information accessible for the citizens and save money by internal procedures.
SOCIAL SUPERBLOCKS: proximity home care servicesSpainAJUNTAMENT DE BARCELONA2019Local levelcross-sectoralThe city of Barcelona has a major challenge to tackle in the coming years: home care for senior citizens. In order to improve its home care service, Barcelona has conducted pilot projects entitled 'Social superblocks: proximity home care services'. The pilot projects are based on a very simple yet powerful idea; they consist of creating teams of social workers who care for users in a superblock, which is a block of buildings in which between 60 and 80 service users live.
Employment in Local Industry (ELI)SpainDiputació de Barcelona2019Local levelcross-sectoralIn 2015 BPC created the “Employment in Local Industry” (ELI) Programme, after studying the challenges of the international, national and regional agendas as regards promotion of the industrial sector. This Programme, without precedent in the territory, aimed to reduce the imbalance between supply and demand of labour in local industry from a perspective of economic, social and sustainable development of the local territorial environments, respecting their particularities and differentiating their needs.
Performance-Based Budgeting in EstoniaEstoniaMinistry of Finance2019National levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
BiblioLab: creation, experimentation and innovation at the Barcelona Province Public Libraries NetworkSpainDiputació de Barcelona2019Local levelcross-sectoralBiblioLab is a logical evolution in Barcelona Provincial Council’s library project and an adaptation of the public library to the digital revolution, to the proliferation of culture makers, to changes in the educational model and to the transformation in the role of information consumers. Through BiblioLab, libraries benefit from being the cultural service closest to the public to become open, collaborative spaces where citizens have a leading role: learning, co-creating and sharing knowledge.
Digitalization of the Social electionsLuxembourgInspection du Travail et des Mines2019National levelcross-sectoralIn Luxembourg, any undertaking, whatever the nature of its business, its legal form and its area of business shall be required to arrange for staff delegates to be appointed if the prescribed threshold is reached. The objective of the project consists in the realization of the platform "Social Election": https://guichet.public.lu/en/entreprises/ressources-humaines/representation-personnel/delegation-personnel/organiser-elections-sociales.html
Enhancement and national roll-out of the local government ASP system (ASP 2.0)HungaryMinistry of Interior of Hungary2019National levelPublic administration, modernisation, institutional affairs, reformThe Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.
The Tuscany System of Business servicesItalyRegione Toscana2019Regional levelcross-sectoralThe challenge of the Regional Public Administration is to support the business world in order to be an efficient partner and not become an impeding factor for entrepreneurial development, while at the same time favouring the economic development of the territory. Through the implementation of the services of the Tuscan System of Business Services the intention was to offer, not only to the companies present, but to all those potentially attracted by the territory, innovative services able to facilitate the comparison and exchange of information between the business world and the public administration.
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !BelgiumFlemish Agency for people with a disability (PwD)2019Regional levelcross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
WAALTeR - Wiener Ambient Assisted Living TestRegionAustriaUrban Innovation Vienna GmbH2019Local levelcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
“revenue e-ducation”PolandRevenue Administration Regional Office in Warsaw2019Regional levelcross-sectoralThe project of the Revenue Administration Regional Office in Warsaw “revenue e-ducation” aims to change not only the image of the state institution itself, but also the way citizens perceive the implementation of obligations imposed on them by the State.
Budget at glanceCroatiaCity of Bjelovar2019Local levelcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Mobility Halden MunicipalityNorwayHalden kommune2019Local levelcross-sectoralThrough its mobility project, Halden municipality has utilized digital technology in combination with environmentally friendly electrical vehicles and bicycles to create an efficient and sustainable service for its employees, residents and visitors. The project consists of electric cars and electric bikes that can be booked through a user-friendly application for smartphones, where employees in the municipality get an easy overview of available electric cars or electric bikes that can be used for transport to meetings during working hours.
Age-friendly Cities and Communities ProgramSpainDiputació de Barcelona2019Local levelcross-sectoralDiputació of Barcelona is committed with the improvement of the quality of life its citizens, and focusing special attention to specificgroups as women, children or elders. For that reason, Diputació de Barcelona created in 2013 the Age-friendly Cities and Communities Program. This program offers technical assistance offers technical assistance to the town councils that adhere to the Network.
Unsafe Product Information SystemTurkeyRepublic Of Turkey, Ministry Of Trade, Directorate General Of Consumer Protection And Market Surveillance2019National levelPublic administration, modernisation, institutional affairs, reformIn the area of product safety, the lack of an internet-based and social media-supported platform that can be followed by consumers and the media has been identified. In this context, an internet platform with the address of www.guvensizurun.gov.tr and www.gubis.gov.tr has been created, which allows the notification of products which are found unsafe by nine different agencies performing market surveillance activities in our country. Consumers can access information about unsafe products at a single internet portal with this system.
Model of integral management of social responsibility for public organizationsSpainDiputació de BarcelonaDiputació de Barcelona2019Local levelPublic administration, modernisation, institutional affairs, reformDiputació de Barcelona has developed a model of integral management of social responsibility (SR), with the mission of strengthen the role of corporate responsibility in corporate strategy, through a comprehensive management model that fosters behavioral responsiveness throughout the institution and in the territory, and the vision of consolidate ourselves as a responsible and referential organization in the provision of services to people and the territory, which contribute to a sustainable development.
Service City®HungaryMunicipality Government of Szolnok Town of County Rank2019Local levelPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
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