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ProjectsAward yearCountryOrganisationSectorShort english description
Citizen Vocabularies Public Administration and Public Health2019NetherlandsESociety Institutecross-sectoralCitizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
Medical Country of Origin Information (MedCOI4)2019NetherlandsImmigration and Naturalization Servicecross-sectoralProject MedCOI (Medical Country of Origin Information) enables EU+ member states to quickly access reliable and up to date medical COI of the countries/regions that applicants originate from. The MedCOI project is established in order to improve the access to Medical Country of Origin Information (COI) for national migration and asylum authorities in Europe. Cooperation in order to improve the collection of medical COI and share competences, knowledge and information is the focus of the project.
Digital Transformation of the legislation and regulations process chain2019NetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publicationscross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Berichtenbox app MijnOverheid2019NetherlandsLogiuscross-sectoralThe Dutch government offers its citizens a secure mailbox service, called the ‘Berichtenbox by which citizens can receive formal correspondence from government agencies in digital form. In essence it is the digital version of the traditional letterbox.
City Deals2019NetherlandsMinistry of the Interior and Kingdom Relationscross-sectoralWhat is a City Deal? In City Deals, cities, the government, other governments (provinces, waterboards, etc.) , the private sector and civil society organizations make concrete agreements with each other to tackle urban issues. In this multilevel governance approach the content is the central issue, and authorities work together 'horizontally' and with private and civil parties on the basis of equality. City Deals are practical and result-driven; solutions more often circumvent traditional administrative, financial and policy channels. The themes that are being worked out are in line with the inter-governmental program of the Rutte III cabinet.
RDC SCORES (Regional Data Centers for Societal Challenges On a REgional Scale)2019NetherlandsStatistics Netherlands (Centraal Bureau voor de Statistiek)otherIn reaction to a growing demand from municipalities to be supported by Statistics Netherlands, collaborations with public authorities through the creation of localized Regional Data Centers were established. It started in 2016 with the concept of Urban Data Centers (one municipality) and developed into also supporting clusters of collaborating rural municipalities in a Rural Data Center and provinces through Provincial Datacenters.
Innovation in Public Procurement Procedures2019NetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)cross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Modernization and implementation of new solutions and e-services in the System of Integrated Communication of the National Teleinformation Network number 1122019PolandDigital Poland Project Centrecross-sectoralThe project will increase the availability of information resources from public administration as part of new voice and video communication services and its use by citizens in the framework of public citizen-friendly e-services. The implementation of the project will contribute to improving the functioning of the Police and institutions that are beneficiaries of the Emergency Notification System, an institution of key importance to the security of citizens.
Implementation of the electronic protocol in common courts (civil and petty offence cases)2019PolandDigital Poland Project Centrecross-sectoralThe aim of the project is to provide technical support to realization of the Code of Civil Procedure, the Code of Procedure in Petty Offence Cases and the Act on Court Fees, within the preparation of the protocol of the public session by recording its course using a device recording sound or picture and sound and the so-called oral evidence.
Integrated Platform for Identification and Verification of Insurance Crime2019PolandDigital Poland Project Centrecross-sectoralThe project is a response to social problems and needs related to the growing phenomenon of insurance crime, globalization of criminal phenomena, while at the same time aiming to protect the interests of participants in the insurance market and citizens.
Your e-PIT2019PolandMinistry of Finance, National Revenue Administration, Polandcross-sectoralOn 15 February 2019, the National Revenue Administration (NRA) introduced a new e-service, called Your e-PIT, dedicated to taxpayers subjected to personal income tax (PIT-37, PIT-38), who do not run business activity and obtain revenues from capital (e.g. revenues from the sale of shares). The service consists in filling out an annual income-tax return by NRA, without the need to submit any application by the taxpayer.
Regional Warning System (RSO)2019PolandMinistry of Interior and Public Administrationcross-sectoralThe Regional Warning System (RSO in Polish) is free service available all over the country since the beginning of 2015. This e-service offers information about local threats. The project is financed and overseen substantially by the Ministry of the Interior and Administration.
Accessibility Plus Programme (Polish: Program Dostępność Plus)2019PolandMinistry of Investment and Economic DevelopmentPublic health and social welfare/affairsIn order to improve the living standard of all citizens and ensure their independence in everyday life, the Polish Government has undertaken implementation of the Accessibility Plus Programme (Polish: Dostępność Plus ), both comprehensive and unique on the European scale. Its main aim is to improve accessibility of public space, products and services, having in mind people with special needs. Such people include first of all the elderly and people with various kinds of disabilities, but also pregnant women, parents with young children, and even persons travelling with big luggage.
Data from science and universities available and useful for a citizen – the Integrated System of Information on Science and Higher Education (POL-on) and the System for Monitoring Professional Careers of Graduates (ELA)2019PolandMinistry of Science and Higher Educationcross-sectoralThe Integrated System of Information on Science and Higher Education (POL-on) is the most extensive repository of data on Polish science and higher education. The repository is composed of nearly 40 modules. In terms of the scope of the data collected, it is the largest working public information system. The data gathered in the System are used predominantly by the Ministry of Science and Higher Education to shape evidence-based science and higher education policies.
Citizen Spots2019PortugalAMA - Administrative Modernisation Agencycross-sectoralThe Citizen Spot is a multiservice physical counter where a specialized mediator assists citizens in accessing a portfolio of online public services and further teaches them how to perform it autonomously thereafter. The digital services provided are essentially those already available on various online platforms and on the, but that citizens may not feel confident using by themselves, ranging from civil registration documents to the request of the European Health Insurance Card, land registry with the Tax Authority, social security and tax services, and so on.
ASET - Automatic Social Energy Tariff2019PortugalAMA - Administrative Modernisation Agencycross-sectoralThe Automatic Social Energy Tariff, hereinafter mentioned as ASET, is an innovative way to provide social protection and is a tangible example of how technology can aid the government in improving citizens’ lives.
SIMPLEX+ Program2019PortugalAdministrative Modernization Agencycross-sectoralSIMPLEX+ is the Portuguese national simplification and modernization program, which envisages a citizen-centered approach and a strong focus on co-creation to facilitate the citizens and businesses' everyday life and their interaction with the public administration.
Units of Support for High Performance in Schools2019PortugalDirectorate-General of EducationEducation (higher and lower), training and learningUAARE aims at an effective articulation between schools, parents, sports federations and their agents, sports clubs, sports medical centres and local authorities, among other interested parties, with the goal of successfully reconciling school and sports success of athlete-students with high-performance status, playing in national teams or revealing potential sports talent, following the Conclusions of the Council and of the Representatives of the Governments of the Member States, meeting within the Council, on dual careers for athletes, Official Journal of the European Union, 14.6.2013 2013/C 168/04.
Collaborative Procurement for Energy in Portugal - Sharing Value Together2019PortugalESPAP - Public Administration Shared Services and Public Procurement Unit, IP, Portugalcross-sectoralESPAP defined a 3-year business plan to gradually strengthen its public procurement team and to achieve full collaborative centralization of energy purchases in 2020.
RML - Rede Mulher Líder (Leader Women Network)2019PortugalIAPMEI - Public Agency for Competitiveness and InnovationEconomic affairs, competition, SMEThe RML – Rede Mulher Líder (Leader Woman Network) is a successful case of public-private partnership. It consists of a community of practice of women on the Board of companies with recognized good performance. The project was originally designed and tested for 6 months with the help of 14 top managers of highly performative SMEs, and was then launched by IAPMEI, the SMEs Public Agency, in the first semester of 2017. The aim of the network is: 1. to break isolation of the women on top management, and; 2. to foster and accelerate innovation processes in good performing companies who embrace gender diversity in their top management.
Área da Transparência (en: Transparency Area)2019PortugalServiços Partilhados do Ministério da Saúde, E.P.E.cross-sectoralThe Portuguese NHS (in portuguese Serviço Nacional de Saúde – SNS) provides individuals and organisations with a open data platform, the Área da Transparência. Accessible via this platform that can be used and shared by anyone, for any purpose SPMS, EPE, our Organization that provides services and tools for the Portuguese NHS as well as for the Institutions under the Ministry of Health’s administration, we process this data publicly available to improve transparency in healthcare.
Portal SNS2019PortugalServiços Partilhados do Ministério da Saúde, E.P.E.cross-sectoralThe Portuguese National Health Service (NHS) Portal, formally Portal SNS, is an online platform that provides access to a wide range of information and services provided by entities that integrate the NHS and the Ministry of Health ( Under the SIMPLEX strategy that seeks the modernization of the public platforms provided by the Portuguese Government.
RO-ALERT2019RomaniaSpecial Telecommunications Servicecross-sectoralRO-ALERT is a public warning system based on Cell Broadcast service standardized by 3GPP, used by the Romanian authorities with attributions in alerting citizens in circumstances generated by events such as extreme weather, ominous flood, fires that endanger citizens’ lives and properties.
Impact of Process Management on Human Resources Development in Slovak Public Administration2019SlovakiaMinistry of Interior of the Slovak RepublicPublic administration, modernisation, institutional affairs, reformThe aim of this project is to create a public administration management and monitoring system based on clearly defined rules. OECD recommendations are built on competency-based management and job profiling. Ministry of Interior of the Slovak Republic is moving towards more strategic human resource management through process management by building tools for sustainable performance evaluation.
SME (small and medium enterprises) test2019SloveniaMinistry of Public AdministrationotherThe reason for the launch of the project stems from the desire to ensure that public policies are prepared in cooperation with stakeholders, who can provide new, invaluable inputs, innovative ideas and evidence about the problems as well as the solutions. On the other hand, it is also based on the awareness that not all stakeholders have the capacity, knowledge and resources to be able to provide structured responses and suggestions to policy makers, which are based, inter alia, on data. The result of activities is online application, which can be accessed by all interested public via eDemocracy portal, which is intended for consultation with stakeholders on public policies and regulations in the making.
Improving the Quality of Justice (IQ Justice)2019SloveniaSupreme Court of the Republic of SloveniaJustice, police, human rights and securityImproving the Quality of Justice (in Slovenian – Izboljšanje kakovosti sodstva (IKS)) is a comprehensive project of the Slovenian judiciary (partially funded by European sources) with a vast array of innovative tools and methods, focused on the people within the judiciary and targeted to judges, court staff and court users, aiming to improve the knowledge and skills of judges and court staff, and to provide better judicial service to court users.
Process Optimization Program (POP)2019SpainSpanish Ministry of Justicecross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
Unsafe Product Information System2019TurkeyRepublic Of Turkey, Ministry Of Trade, Directorate General Of Consumer Protection And Market SurveillancePublic administration, modernisation, institutional affairs, reformIn the area of product safety, the lack of an internet-based and social media-supported platform that can be followed by consumers and the media has been identified. In this context, an internet platform with the address of and has been created, which allows the notification of products which are found unsafe by nine different agencies performing market surveillance activities in our country. Consumers can access information about unsafe products at a single internet portal with this system.
Promoting Innovation in Public Procurement2017AustriaBMWFW and BMVITPublic administration, modernisation, institutional affairs, reformIn September 2012, the Austrian Federal Government adopted the Austrian Action Plan on Public Procurement Promoting Innovation (PPPI). Its aim in exploiting the large procurement volumes (about €40 billion per year in Austria) is two-fold: to encourage industry to deliver innovative goods and services on the one hand (thus increasing economic growth and employment), and to supply public authorities and citizens with advanced and (eco)efficient goods and services on the other hand (leading to a more efficient and more modern public administration). The PPPI Action Plan is well embedded. First, the Action Plan is linked to the ‘Austrian Strategy for Research, Technology and Innovation’. Second, its formulation is the result of a participatory PPPI Strategy Process, involving all relevant Austrian stakeholders (>90). Third, its content and realisation is politically legitimised by government decision. The responsibility for the PPPI initiative lies cooperatively with the Federal Ministry of Science, Research and Economy (BMWFW) and the Federal Ministry for Transport, Innovation and Technology (BMVIT).
Bulgarian Counter-Undervaluation Methodology2017BulgariaBulgarian National Customs AgencyTaxation, customs, financesGoods are undervalued in order to reduce the duty payable. To provide protection against these threats without unduly interfering with legitimate trade requires well-designed, innovative procedures. All too often, cumbersome procedures built on outdated methods continue to be used in many countries, managing both to jeopardise revenue and to impose significant burdens on the honest trader
Skills Panorama2017GreeceCedefop - European Centre for the Development of Vocational TrainingEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Court Audio Record Labelling System TIX2017LatviaCourt Administration of the Republic of LatviaJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data. TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated. Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Vensters2017NetherlandsICTUPublic administration, modernisation, institutional affairs, reformWhat is Vensters? ‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare their performance with other public organisations. Vensters is a diagnostic and learning instrument. It helps managers to have meaningful conversations about ambitions, choices and improvements.
Standard Business Reporting2017NetherlandsLogiusPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Maps of Healthcare Needs2017PolandMinistry of Health of the Republic of PolandotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
The Cooperation Fund2017SpainEuropean Intellectual Property OfficePublic administration, modernisation, institutional affairs, reformEvery business should be able to access trade mark and design rights, and in the EU, this can be done either at national or European level. In the EU Member States, national intellectual property offices register trade mark and design rights valid in that particular member state. At European level, the decentralised agency of the EU, the European Union Intellectual Property Office (EUIPO) administers unitary protection for businesses looking to secure their trade mark and design rights across the EU. This parallel system is a critical aspect of the intellectual property (IP) system, enabling businesses to obtain the right protection for their needs
Digital Justice2017SpainSpanish Ministry of JusticeJustice, police, human rights and securityThe Digital Justice Program provides electronic case mana- gement of legal affairs submitted to Courts, as well as the implementation of new working methodologies that improve the efficiency of the legal processes.
Smart Specialisation Platform2017SpainUnit B3 Territorial Development, Joint Research Centre, European CommissionScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Sea Traffic Management – Connecting the Business Value of the Maritime Industry2017SwedenSwedish Maritime AdministrationEnvironment, climate change, agriculture (incl. food safety) and fisherySea Traffic Management (STM) is a concept with open services based on standardised maritime information sharing. STM is co-funded by the EU since 2010 in three consecutive projects involving 14 EU partner countries and Norway. In the current STM Validation project, the involved EU-countries are Austria, Cyprus, Denmark, Finland, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden and the United Kingdom. STM has taken input and inspiration from the Air Traffic Management work conducted under the SESAR umbrella.
Federal Occupational Health Management2017SwitzerlandFederal Office of Personnel (FOPER)Public administration, modernisation, institutional affairs, reformEmployees make a key contribution to the success of public services. Their health and ability to perform effectively are directly affected by the parameters within which they work, and the physical and mental burdens placed on them are increasing.
Crime Reduction Toolkit2017United KingdomUK College of PolicingScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Sensitisation for Climate Protection Measures in Daily Life – Workshop for Female Migrants2015AustriaAustrian Federal Ministry for Agriculture, Forestry, Environment and Water Managementcross-sectoralThe overall aim of the project was to sensitise female migrants to climate protection. The project realisation was done by Peregrina, an organisation assisting female migrants in integration by several ways: legal advice, social affairs and verbal skills.
ALF (Child Benefit without Application)2015AustriaAustrian Federal Ministry of Financecross-sectoralBased on a decision of the Austrian Federal Government the project ALF started in December 2014. The project ALF is the first step of the program FABIAN (Family allowances new), which is defined to improve the whole service delivery process for the topic family allowance.
Justice 3.0 / eJustice2015AustriaAustrian Federal Ministry of JusticeJustice, police, human rights and securityBy means of the strategic initiative Justice 3.0 “Justiz 3.0”, the Federal Ministry of Justice, which called in all groups of employees and professional bodies, deals with, among other things, the question of how IT workplaces of the justice system should be designed in future in order for the staff to be able to provide the services for citizens and businesses offered by the justice system in a way that is up to date and efficient in times of a constantly increasing workload and growing challenges.
Police Competence Training2015AustriaAustrian Federal Ministry of the Interior, Department I/9, Competence ManagementEducation (higher and lower), training and learningThe Austrian Ministry of the Interior considers the Austrian police force as an organisation that protects human rights. This means that human rights serve as base for police work. In order to already embed this understanding in the basic police training, the project ‘Police Competence Training’ was initiated among others in July 2014.
The Chatroom of the Austrian Student Psychological Counselling Services2015AustriaAustrian Student Psychological Counselling Servicescross-sectoralThe concept of psychological online counselling as in this Chatroom is a pioneering task in Austria. As the Chatroom is primarily intended for information issues but in some cases also for therapeutic topics, it provides state-of-the-art counselling.
A Wealth of Ideas – IdéRiget2015DenmarkRigshospitaletPublic health and social welfare/affairsWith the innovation programme A Wealth of Ideas “IdéRiget”, Rigshospitalet set out on a new course, i.e. to make the obvious move to boost public sector innovation by inviting frontline staff to come forward with their innovative ideas.
BQ-Portal – The Information Portal for Foreign Professional Qualifications2015GermanyGerman Federal Ministry for Economic Affairs and EnergyEmployment, labour related affairs and gender equalityBy setting up the BQ-Portal, the Federal Ministry for Economic Affairs and Energy has followed a new approach to delivering administrative services. The portal supports the competent organisations in their complex task of assessing foreign qualifications.
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public Services2015HungaryPrime Minister’s Office of HungaryPublic administration, modernisation, institutional affairs, reformHungary launched a structural reform programme focusing on the renewal of territorial public administration in 2011. A key objective of the reform was to build a system of client-focused public administration which resulted in the establishment of governmental integrated one-stop-shop customer service centres called Government Windows (Kormányablak).
Latvia’s e-index2015LatviaMinistry of Environmental Protection and Regional Development of the Republic of Latviacross-sectoralPartnership initiative Latvia’s e-index is a nationwide evaluation of the eEnvironment in state institutions and municipalities. It provides the notion on how active and relevant is the usage of ICT solutions in order to improve quality and availability of provided services for residents and entrepreneurs and to optimise internal processes of the state institutions and municipalities.