Collaborative Governance | Targeting with Scarce Resources | Coping with Demographic Change
EPSA was seeking outstanding examples of how managerial innovations can be introduced and implemented to increase the satisfaction of citizens and communities. The candidates for the award had to demonstrate that their innovations are effective and at the same time financially viable, so that they can be implemented cost-effectively and thereby help to improve the administration’s financial position.
Read more on the EPSA-Homepage...
| Projects | Country | Organisation | Level of government | Sector | Type of activity | Short english description |
|---|---|---|---|---|---|---|
| E-Government Program of the Belgian Social Security | Belgium | Crossroads Bank for Social Security (CBSS) | National level | Public health and social welfare/affairs | e-government | social security business reorganisation with IT-based solutions |
| Bibliotek 2007 / Library 2007 | Sweden | City of Umeå | Local level | Education (higher and lower), training and learning | cooperation | a new library catalogue allows residents in a number of municipalities to access the largest book magazine |
| Greater Manchester Fire and Rescue Service “Changing Working Patterns” | United Kingdom | Greater Manchester Fire and Rescue Service | Local level | Justice, police, human rights and security | human resource management | a programme dedicated to maintain and improve emergency response delivery standards with in larger human resource modernisation programme |
| Improving Police Visibility and Effectiveness via Mobile Data | United Kingdom | Lancashire Constabulary | Local level | Justice, police, human rights and security | e-government | improving visibility of police and effectiveness of work through mobile data |
| Projects | Country | Organisation | Level of government | Sector | Type of activity | Short english description |
|---|---|---|---|---|---|---|
| E-Rechnung | Austria | Bundesministerium für Finanzen, IT Sektion, Abteilung V/2 (Abteilung für IT und Rechnungswesen der Finanzämter und Großbetriebsprüfungen) | National level | Taxation, customs, finances | e-government | introduction of an e-invoice that reduces in private sector companies accounting costs and improves VAT collection |
| Flexibilisierungsklausel | Austria | Justizanstalt Sonnberg | Regional level | Justice, police, human rights and security | new forms of financing and financial management | use of liberalisation in budgeting process |
| The Premium Search System and Personal Civil Servant empowering you and the institutions you rely on | Belgium | Departement RWO | National level | Public health and social welfare/affairs | e-government | Introduction of an IT-based, customer-oriented administration guide system for national grants for housing |
| Self-service library of Avelgem | Belgium | Municipality of Avelgem | Local level | Sports, youth, culture and art | new services or new technologies | RFID system in practice in a public library (self-service library) |
| EKool – internet based education information system | Estonia | Tallinn City Office | Local level | |||
| Accréditation des services d'inspection de la direction générale de l'alimentation | France | Direction générale de l'alimentation - Ministère de l'agriculture et de la pêche - France | National level | Environment, climate change, agriculture (incl. food safety) and fishery | quality management | certification of administrative processes according to ISO 17020 |
| Encaissement, par le centre d'encaissement du Trésor public de Lille (CEL), des recettes publiques payées par Titres Interbancaires de Paiement (TIP) ou par chèques | France | Ministère Français du Budget, des Comptes Publics et de la Fonction Publique Direction Générale de la Comptabilité Publique Trésorerie Générale du Nord et de la région Nord – Pas-de-Calais Centre d’encaissement de Lille | Regional level | Taxation, customs, finances | e-government | establishment of a centralised banking clearing house for public payments for public income, including taxes and fees |
| Bürgerhaushalt Berlin-Lichtenberg | Germany | Bezirksamt Lichtenberg von Berlin | ||||
| POLIZEI-ONLINE - Auf dem Weg zum Wissensarbeitsplatz der Zukunft | Germany | Innenministerium Baden-Württemberg | Regional level | Justice, police, human rights and security | public-private partnerships | knowledge management system under PPP arrangement providing access to all police officers |
| Integriertes und marktorientiertes Immobilien- und Facility Management für die Landeshauptstadt Dresden (LHD) | Germany | Landeshauptstadt Dresden | Local level | Transport and infrastructure | business process re-engineering | introduction of an integrated and market price-based facility management system |
| Haushaltssanierungsprozess 2003-2007 | Germany | Landeshauptstadt Wiesbaden | Local level | Taxation, customs, finances | new forms of financing and financial management | development of a process to balance the budget |
| Public-Private-Partnership WIVERTIS | Germany | WIVERTIS GmbH | Local level | Public administration, modernisation, institutional affairs, reform | e-government | setting up a joint company (PPP) to run the IT infrastructure in Wiesbaden |
| Centre Services aux Citoyens | Italy | Comune di Parma | Local level | Public administration, modernisation, institutional affairs, reform | business process re-engineering | a citizens service centre |
| A new planning, programming, control system of Pescara Province | Italy | Provincia di Pescara | Local level | Public administration, modernisation, institutional affairs, reform | strategic management and planning tools | organisational reform based on NPM principles |
| Digit Tribunale di Cremona | Italy | Tribunale di Cremona - Italy | Local level | Justice, police, human rights and security | e-government | digital document management system within a local court |
| Human resource management – way to total quality | Latvia | State Blood Donor Center (SBDC) | National level | Public health and social welfare/affairs | human resource management | quality management in HR |
| Heerenveen model | Netherlands | Gemeente Heerenveen | Local level | Public health and social welfare/affairs | business process re-engineering | reducing paperwork efforts of applicants by relying on applicants rather than to insist on formal paper |
| Reinforcing IR administrative efficiency by management promoting ethic values and anti-corrupt activities. | Poland | Inland Revenue in Nowa Sól | Local level | Taxation, customs, finances | human resource management | an organisational reform program dedicated to reduce risk of corruption by promoting ethic values |
| Improvements of the income-tax return system | Poland | Tax Office in Gostyń | Local level | Taxation, customs, finances | e-government | a new approach in how to use computerised tax assessment programs in the presence of the tax payer |
| E-VEM – One stop shop system | Slovenia | Ministry of Public Administration of the Republic of Slovenia | National level | cross-sectoral | business process re-engineering | one stop shop for future entrepreneurs online |
| Setting up a GP-led regional wound healing centre within the public care sector | Sweden | Blekinge Wound Healing Centre | Regional level | Public health and social welfare/affairs | new services or new technologies | service development and innovation for wound healing reducing leg ulcer care |
| Controlling der Infrastrukturfinanzierung der Schweizerischen Bundesbahnen SBB | Switzerland | Bundesamt für Verkehr, Bern | National level | Transport and infrastructure | new forms of financing and financial management | controlling of infrastructure financing via contractual arrangements |
| CH@UN: Web-basierte Plattform für verwaltungsweite Konsultation und Konsolidierung von offiziellen schweizerischen Positionen | Switzerland | Eidgenössisches Departement für Auswärtige Angelegenheiten (EDA), Politische Direktion | National level | Public administration, modernisation, institutional affairs, reform | e-government | establishment of a platform to access all offical information of national positions and communiqués in and for international organisations |
| Einführung eines integrierten Managementsystems an der Hauptabteilung für die Sicherheit der Kernanlagen (HSK) | Switzerland | Hauptabteilung für die Sicherheit der Kernanlagen | National level | Environment, climate change, agriculture (incl. food safety) and fishery | strategic management and planning tools | development of an integrated management system to support organisational change |
| Die Bleistiftspitzer von GESTERN spitzen am eBusiness (uBusiness) von MORGEN | Switzerland | Kantonale Drucksachen- und Materialzentrale Zürich (kdmz) | Regional level | e-government | introduction of electronic signature and electronic forms for improved digital workflow | |
| Doganyurt District Rural and Urban Development Projects | Turkey | Republic of Turkey District-Governorship of Doganyurt | Local level | Transport and infrastructure | capital investment | large-scale investment program to foster local economic development and public services |
| E-Transformation of Uskudar Municipality (eTUM) | Turkey | Uskudar Municipality | Local level | cross-sectoral | e-government | a local programme dedicated to enable citizens and stakeholders to access municipal services via land line, cell phone and internet |