Regional level

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
Project Hub//Projektschmiede2019AustriaAmt der Vorarlberger Landesregierung, Office for future related issuesotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
Aha plus2019AustriaOffice for Future Related Issues (Federal Government Vorarlberg/Austria)cross-sectoralaha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.
Together we are strong for children2019AustriaOffice of the Styrian State Government, A6 Department of Society (sectioncross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
PoliVisu - Policy Visuals Toolbox2019BelgiumFlanders information agencycross-sectoralThe PoliVisu - Policy Visuals Toolbox has been developed in an European research project aimed at evolving the traditional public policy making cycle using big & open data. The core objective was to enhance an open set of digital tools to leverage big data to help public sector decision-making become more democratic by (a) experimenting with different policy options through impact visualisation and (b) using the resulting visualisations to engage and use the collective intelligence of policy stakeholders for collaborative solution development.
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !2019BelgiumFlemish Agency for people with a disability (PwD)cross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
Groeipakket2019BelgiumKind en GezinotherAs a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the Communities and Regions (Flanders, Wallonia, Brussels and the German speaking Community) on January the 1st 2019. Flanders chose to integrate the family allowances in a larger family policy. This was an opportunity to enlarge the support of families and children and to make the system more efficient and convenient.
Smart and efficient Governance2019Czech RepublicMoravian-Silesian Regioncross-sectoralThe Moravian-Silesian Region is the first region in the Czech Republic to implement corporate governance standards in public administration and accept the concept of shared services.
Region for Everyone (Deinstitutionalisation of Social Services)2019Czech RepublicMoravian-Silesian Regioncross-sectoral
Coaching to selfcare and early discharge for hip surgery2019DenmarkOrthopedic departement Holbeck Hospital DenmarkPublic health and social welfare/affairsOur ”Coaching to self-care” program - based on research within rehabilitation to elderly patients 65+ after hip/knee replacement and early discharge, is an ongoing developed four step systematic intervention and counselling procedure, developed, tested and validated to support patients after early discharge.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoice2019FranceGIP Maximiliencross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
On the road to full employment in Borsod-Abaúj-Zemplén County2019HungaryBorsod-Abaúj-Zemplén County Govenment HungaryEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
The Tuscany System of Business services2019ItalyRegione Toscanacross-sectoralThe challenge of the Regional Public Administration is to support the business world in order to be an efficient partner and not become an impeding factor for entrepreneurial development, while at the same time favouring the economic development of the territory. Through the implementation of the services of the Tuscan System of Business Services the intention was to offer, not only to the companies present, but to all those potentially attracted by the territory, innovative services able to facilitate the comparison and exchange of information between the business world and the public administration.
Mystery Shopping Exercise towards a Service of Excellence2019MaltaPeople and Standards Division, Office of the Prime Minister, Maltacross-sectoralIn 2017 the Malta Public Service launched a mystery shopping project with three aims in mind: (a) progressively upgrade the standards of public service delivery towards a sustainable Service of Excellence, where services increasingly become citizen-centric; (b) identify and address processes which need to be simplified and improved to become more efficient and effective; (c) in the process identify development and training needs of the public officers acting as service providers. This meant establishing of a 4 Pillar model - voice, design, delivery and accountability that would ensure a service of excellence.
Regional coordination group ehealth and welfare technology Agder2019NorwayRegional coordination group ehealth and welfare technology Agdercross-sectoralIt is a national goal that welfare technology will become an integral part of the service offering in the health and care services by 2020. The goal is the safe use of security-creating technology that can help more people stay longer in their own homes despite illness or reduced functional capacity.
Malopolska. Empathetic culture - Making culture accessible for everyone2019PolandDepartment of Culture and National Heritage, Marshal Office of Malopolska RegionotherMalopolska. Empathetic culture project has been initiated by the Department of Culture and National Heritage of Marshal Office of Malopolska Region. Malopolska Culture Institute in Krakow (MIK) has been asked to lead the project activities. The unique project team has been created as it consists of Marshall Office and MIK employees that work together. Additionally, the expert/consultation group was commenced. People with disabilities and non-government organizations joined it to plan, advice and assess project activities and outcomes. It is a form of cooperation that does not happen often within current public organizations/institutions working habits.
Innovative solutions in coordination of social security systems in the area of family benefits introduced by Lesser Poland Voivodeship2019PolandMałopolska Provincial Office in Krakowcross-sectoralThe implemented project is related to the statutory takeover of the task of coordination in the area of Family Allowance and Benefit for bringing up children from 1st of January 2018, by voivodes in the whole Poland, carried out so far by the marshals of voivodeships. This task consists in determining which of the countries should pay the due benefits in case of families in which one of the spouses works in a country of the European Union, Switzerland, Iceland, Norway or Liechtenstein.
“Joint effort towards best results” Result oriented management and stakeholders engagement as an example of modern and effective public administration represented by Opolskie Revenue Administration.”2019PolandRevenue Administration Regional Office in OpoleTaxation, customs, financesManagement is only effective if it covers all the key aspects of the institution's work. After consolidation, which took place in 2017, the three main administrations; tax, custom and fiscal control were combined into one large organization. Consolidation, which united the forces of many differently operated and managed offices, required the adoption of new, innovative management methods. This was one of the main reasons for introducing a new management model in the Opolskie Revenue Administration, which on one hand combines elements related to a high standard of services provided by focusing on achieving the best results and on the other hand takes into account the human aspects.
“revenue e-ducation”2019PolandRevenue Administration Regional Office in Warsawcross-sectoralThe project of the Revenue Administration Regional Office in Warsaw “revenue e-ducation” aims to change not only the image of the state institution itself, but also the way citizens perceive the implementation of obligations imposed on them by the State.
LIFE Integrated Project “Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere”2019PolandThe Marshal's Office of the Małopolska Regioncross-sectoralMałopolska Region struggles with very poor air quality, in particular during the winter season. Along with Silesia, Slovakia and the Czech Republic, it is one of the most polluted regions in the European Union. The LIFE Integrated Project „Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere” is a response to the needs of local governments and the barriers identified during the implementation of the Air Quality Plan for Małopolska.
CIVIL UAVS INITIATIVE2019SpainAxencia Galega de Innovación - Xunta de Galiciacross-sectoralThe Civil UAVs Initiative (CUI) is the strategic initiative of the Regional Government of Galicia to improve public services using Unmanned Aerial Vehicles (UAVs) and Unmanned Surface Vehicles (USVs). The Initiative is being implemented through Pre-Commercial Public Procurement and Public Procurement of Innovative Solutions.
RSC campaign - Female´sInvestigativeHeart - CRTVG (Spain)2019SpainCorporación Radio e Televisión de GaliciaInformation society, technology, media and audiovisualFemale´sInvestigativeHeart / #CorazonDeInvestigadora was the Corporation's fourth CSR campaign in 2018. The other three campaigns of the year were focused on Digital Education (February), Sustainability and Road Safety (April); and Galician Letters (May). Its purpose is to highlight the value of women and of scientific, technical and artistic vocations among Galician girls.
SPATIAL IACS DATA SUPPLY OF FARMS IN CATALONIA2019SpainDirecció General de Desenvolupament Rural - Departament d’Agricultura, Ramaderia, Pesca i Alimentaciócross-sectoralImprovement and creation of three tools for the diffusion of graphic data of the farms in Catalonia, for their reuse and the support of a permanently updated integrated system of management and quality control.
Aragon Open Government Plan2019SpainGobierno de Aragóncross-sectoralThe Goverment of Aragon is committed with transparency as driving force for closing the existing gap between citizens and public administrations, one of the main challenges that European society is facing in the present. Since 2015, the Government of the Autonomous Community of Aragon in Spain has set up an Open Government Plan that includes actions, tools and policies with a basic idea in mind: to allow any citizen to know in detail what the Government is doing as part of a capacity building programme.
CSR campaign2019SpainRadio and Television Corporation of Galicia (Spain)Information society, technology, media and audiovisualDon´t LookPlay / #NonMiresXoga is a 360º campaign, made entirely with the resources of the CRTVG, he Radio and Television Corporation of Galicia, from its concept to its final broadcast on the supports and channels of the Corporation. Don´t LookPlay / #NonMiresXoga diffuses the notion that the only limit is in our sight, not in the athletes, that´s why we have to break this barrier. The campaign began the International Day of Sport for Development and Peace of the UN, April, 6th and it lasted for a whole week.
Open.Heart Project2017AustriaOmbudsoffice for Children and Youths SalzburgotherThe Open.Heart project was developed by the Kinder- und Jugendanwaltschaft Salzburg – the regional government’s body for child and youth advocacy – in 2015 as a response to the unmet needs of young refugees living in Salzburg. Despite being under the age of 18, unaccompanied asylum seeking children are unable to access the same level of support granted to Austrian born children. The support for these young people stems from governmental funds allocated to (adult and child) asylum seekers rather than being taken from general funds allocated to child and youth welfare. As a result young people are structurally excluded from opportunities available to their Austrian peers, for example they are excluded from accessing foster care.
Low Emission Zone Antwerp2017BelgiumInformatie VlaanderenEnvironment, climate change, agriculture (incl. food safety) and fisheryTo improve air quality and public health by eliminating polluting vehicles, one of the first fully-automated Low Emission Zones (LEZs) in Europe was successfully activated on 1 February 2017 in the city of Antwerp
A Root and Branch Reformation of a Organisation´s Business Model2017GreeceRegion of CretePublic administration, modernisation, institutional affairs, reformThe Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a Strategic Plan that outlines the main steps towards the utilisation of an organisational change management process. This comprehensive approach has been steered by a set of solid work ethics: Quality of Service, Transparency and Efficiency. Key enablers of this project, such as regional leadership, civil servants, strategic partners and citizens, were effectively empowered. Through their involvement, a value-added cooperation paradigm was formed.
Deaf Help2017PolandWarmian-Mazurian Voivodeship OfficeotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
One Stop Shop in Catalonia2017SpainRegional Government of Catalonia, Ministry of Business and Knowledge, Business Management OfficePublic administration, modernisation, institutional affairs, reformThis new relationship model between businesses and government aimed at facilitating economic activity is based on confidence in entrepreneurs and is focused on reducing administrative burdens and bureaucracy. It is a change of direction in which the company should be placed in the spotlight of public policy and not the other way around. This new approach has involved a transformation of the legal framework as well as a wide technological change, but above all it is an internal organisational change that causes a real cultural change of the administration compared to how it is traditionally understood
Paradigm Change in the Communication Strategy – Increasing Customer Value and Potential Savings with Customer-Focused Information and eGovernment Solutions instead of Mass Communication2015AustriaRegional Government of Upper Austria, Department for Family Affairscross-sectoralThe Upper Austrian Family Department (OÖ Familienreferat) wants to react to the changes in information behaviour and create online portals with which families can be informed quickly and simply. In consideration of all the usability aspects, the online portals should be tailored exactly to the needs of the users.
Right from the Start2015AustriaUpper Austrian Health InsurancePublic health and social welfare/affairsThe idea of the programme “... right from the start!” is to provide parents and their children with comprehensive valuable information on topics such as nutrition, psychosocial health, smoking, vaccinations, dental health, accident prevention and care. The aim is to ensure that children grow up healthily.
FremKom – Future Competencies in Northern Jutland2015DenmarkNorth Denmark Regioncross-sectoralFremKom is a Danish contraction of “Labour and competence needs of the future”. The project was initiated in 2007 by the North Denmark Growth Forum and supported by the North Denmark Regional Council.
The Citizen’s Guide of the Region of Epirus2015GreeceRegion of EpirusPublic administration, modernisation, institutional affairs, reformThe Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website,, is based on Free/Open Source software.
Climate-Proof Water Management: Social Dialogue and Regional Participation2015NetherlandsHollands Noorderkwartier District Water Control Board (HHNK)cross-sectoralThis project is about taking up the social challenge of climate change for regional participation and organisational renewal. The North Holland District Water Control Board (HHNK) is responsible for water management in the Hollands Noorderkwartier, an area in the Dutch province of Noord-Holland.
Tourist Logistic Platform – Balearic Islands Project2015SpainAgency for Tourism of the Balearic Islands, Balearic Islands Regional Ministry for TourismotherThe Tourist Logistic Platform is a new way of managing the Balearic Islands as a tourist destination. No DMO has yet an innovative solution as this one. It is a solution that helps tourists to “feel like if they were at home”, so they can move around the Balearic Islands, safely, easily and calmly as they do in their own places of residence.
Programme for the Internationalisation of the Third Social Sector and Social and Cooperative Economy of Catalonia2015SpainCatalan Business Competitiveness Support Agency (ACCIÓ)cross-sectoralThe programme is intended to promote the internationalisation of Catalan third social sector organisations and social enterprises in order to strengthen their business activities and to make use of the full potential of their knowledge and expertise in addressing societal challenges.
Navarra’s Integrated Chronic Care Strategy (ICCS)2015SpainGovernment of Navarra, Department of Healthcross-sectoralNavarra’s Integrated Chronic Care Strategy (ICCS) via quadruple helix collaboration project has been found by all the stakeholders (public, private, educational and citizens) as an innovative solution for Chronic care as well as has transformed the Public Administration from a “paternalist” role into a more encouraging and leader one, fostering the shared participation and collaboration and empowering the patients and their care environment to become more responsible, pro-active and known of their own chronicities.
Venue and Information2015SwedenSwedish Social Insurance AgencyPublic administration, modernisation, institutional affairs, reformThe aim of the project is to develop a venue for personalised support and information to newcomers based on service needs. This should help them integrate to the labour market more rapidly and achieve self-sufficiency earlier.
NetRegs2015United KingdomScottish Environment Protection AgencyEnvironment, climate change, agriculture (incl. food safety) and fisheryNetRegs was set up to be a web-based first port of call for smaller businesses to find out how to comply with environmental law and follow best practice, all in an anonymous way and for free. The project was initiated in 2002 as a partnership between the three UK environmental regulators.
Upper Austrian Winter Sport Week2013AustriaRegional Government of Upper Austria, Directorate for Education and Society, Family Affairs Departmentcross-sectoralThe Upper Austrian Winter Sports Week is a pilot project of the platform ‘school and snow sports’ based on an innovative e-Voucher system to counteract several trends.
DISCIMUS2013BelgiumAgency for Educational Services, AgODi (Flemish government)Public administration, modernisation, institutional affairs, reformThe Agency for Educational Services (AgODi) is the Flemish government agency responsible for funding all Dutch-speaking public and private (publicly-funded) schools, as well as the implementation of educational policies of primary education, secondary education, student guidance centres, etc. DISCIMUS connects schools’ software applications with the AgODi database and enables schools to send information directly from their software application and registers.
Development of Wellbeing and Civil Safety in Municipalities2013FinlandRegional State Administrative Agency for Laplandcross-sectoralThe project on Civil Safety in Municipalities has found novel, nationally recognised solutions to implement wellbeing and safety services in municipalities, by bringing in the resources and skills of NGOs and voluntary organisations to complement the services provided by the private sector and municipalities.
Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the Azores2013PortugalVice-Presidency of Regional Government, Organisation and Administration Regional DepartmentPublic administration, modernisation, institutional affairs, reformFocusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.
Living with Cancer2013SpainCatalan Institute of Oncologycross-sectoralThe Catalan Institute of Oncology (ICO), in its mission to reduce the impact of cancer in Catalonia, integrates a model of patient care that combines clinical excellence and human affectivity – acting beyond the disease, being aware of the impact that the situation of vulnerability generates in the family, social and professional environment.
New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private Collaboration2013SpainTelecommunications and IT Centre, Government of Cataloniacross-sectoralCTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.
Andalusian Health e-Library2013SpainVirtual Library of the Andalusian Public Health SystemInformation society, technology, media and audiovisualThe Andalusian Health e-Library (Biblioteca Virtual del Sistema Sanitario Público de Andalucía, BV-SSPA) set up in June 2006 allows health professionals to access the most prestigious resources to facilitate decisiontaking, healthcare, teaching and research activities.
Re-organisation of child care in upper Austria2011AustriaAmt der Oö. Landesregierung, Direktion Bildung und GesellschaftEducation (higher and lower), training and learningThe Upper Austrian Child Care Act therefore pursues the following targets: ensuring a high quality of pedagogical training, under consideration of current scientific knowledge; improving the balance of family and career to allow the true equal treatment and non-discrimination of genders; supporting and complementing the families in their tasks of education and care; and further development of childcare offers in terms of a qualified planning of demand.
Ökokauf Wien - Ecobuy Vienna2011AustriaCity of Vienna Department for Environment Protection – MA 22Economic affairs, competition, SMEThe aim of the ‘ÖkoKauf Wien’ programme is to enhance the environmental compatibility of the city´s procurement system in line with the principles of climate protection and EU procurement regulations.
It's all about kids - PPP for a school campus2011AustriaCity of Vienna, Municipal Department 5 Financial AffairsEducation (higher and lower), training and learningThe school campus at the site of the former Northern railway station in Vienna combines an innovative educational concept and planning approach with innovative implementation and financing by PPP.
Gewerbe-online - An online Platform for all business license matters2011AustriaCity of Vienna, Municipal Department 63Economic affairs, competition, SME‘Gewerbe-Online’ is part of Vienna’s New Public Management Strategy for administrative modernisation and development of the city administration into a customer-oriented service enterprise. The project reflects the City of Vienna’s strategic focus on advancing eGovernment solutions, which has already produced a wide range of electronic services for the benefit of citizens and business owners.
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