From EPSA - European Public Sector Award

Nominee2009.pngAward type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Aha plusAustriaOffice for Future Related Issues (Federal Government Vorarlberg/Austria)2019Regional levelcross-sectoralaha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.
Zero Trust ArchitectureNorwayCity of Kristiansund2019Local levelcross-sectoralTo lower the bar for innovation we have built a Zero Trust Network ( in all public buildings like schools, nursing homes and offices. In short, a Zero Trust Network is a network without any security enabled. Open for everyone. We have also covered the city with an open Long Range sensor network (
Malopolska. Empathetic culture - Making culture accessible for everyonePolandDepartment of Culture and National Heritage, Marshal Office of Malopolska Region2019Regional levelotherMalopolska. Empathetic culture project has been initiated by the Department of Culture and National Heritage of Marshal Office of Malopolska Region. Malopolska Culture Institute in Krakow (MIK) has been asked to lead the project activities. The unique project team has been created as it consists of Marshall Office and MIK employees that work together. Additionally, the expert/consultation group was commenced. People with disabilities and non-government organizations joined it to plan, advice and assess project activities and outcomes. It is a form of cooperation that does not happen often within current public organizations/institutions working habits.
Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in AustriaAustriaAustrian Federal Ministry of the Interior2019National levelcross-sectoralPolice officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.
Rotterdam Business CaseNetherlandsCity of Rotterdam2019Local levelcross-sectoralThe Rotterdam Business Case was founded in 2012 and consists of a tripartite cooperation between The Rotterdam University of Applied Sciences, the Municipality of Rotterdam and the Foundation Entrepreneur Soundboard. Up till now than 1400 Entrepreneurs have benefited from the specific services The Rotterdam Business Case offers. More than 50% is saved form bankruptcy. In the last few years the concept has been scaled up to 5 other Dutch cities/regions and a project has started in Tampere, Finland
ISupportNetherlandsHague Conference on Private International Law2019EU institutionscross-sectoralAn international legislative framework was adopted and reinforced in the 2000s in order to facilitate the recovery of child support in cross-border cases. However, obstacles pertaining to distance, language and exchange of paper mail remain. The Hague Conference on Private International Law (HCCH) realised early that Information Technology (IT) could be used to alleviate these obstacles. Its 2007 Convention on the international recovery of child support explicitly foresees the use of IT. In 2009, HCCH produced a first vision of iSupport as a single electronic tool to service the 2007 Convention and other international instruments.
A Root and Branch Reformation of a Organisation´s Business ModelGreeceRegion of Crete2017Regional levelPublic administration, modernisation, institutional affairs, reformThe Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a Strategic Plan that outlines the main steps towards the utilisation of an organisational change management process. This comprehensive approach has been steered by a set of solid work ethics: Quality of Service, Transparency and Efficiency. Key enablers of this project, such as regional leadership, civil servants, strategic partners and citizens, were effectively empowered. Through their involvement, a value-added cooperation paradigm was formed.
Digital JusticeSpainSpanish Ministry of Justice2017National levelJustice, police, human rights and securityThe Digital Justice Program provides electronic case mana- gement of legal affairs submitted to Courts, as well as the implementation of new working methodologies that improve the efficiency of the legal processes.
One Stop Shop in CataloniaSpainRegional Government of Catalonia, Ministry of Business and Knowledge, Business Management Office2017Regional levelPublic administration, modernisation, institutional affairs, reformThis new relationship model between businesses and government aimed at facilitating economic activity is based on confidence in entrepreneurs and is focused on reducing administrative burdens and bureaucracy. It is a change of direction in which the company should be placed in the spotlight of public policy and not the other way around. This new approach has involved a transformation of the legal framework as well as a wide technological change, but above all it is an internal organisational change that causes a real cultural change of the administration compared to how it is traditionally understood
Talents for AustriaAustriaMunicipality of Trofaiach2017Local levelJustice, police, human rights and securityUnaccompanied Minor Refugees, integration, school for young refugees, education, values, employment
VenstersNetherlandsICTU2017National levelPublic administration, modernisation, institutional affairs, reformWhat is Vensters? ‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare their performance with other public organisations. Vensters is a diagnostic and learning instrument. It helps managers to have meaningful conversations about ambitions, choices and improvements.
Robby the RatNetherlandsMunicipality of Breda2017Local levelScience, research, innovationThe city of Breda, a medium sized city in the Netherlands, established a programme to become a climate-proof city. Keywords in this programme are liveability, awareness and robustness. We like to highlight two projects that are part of this programme.
Sea Traffic Management – Connecting the Business Value of the Maritime IndustrySwedenSwedish Maritime Administration2017National levelEnvironment, climate change, agriculture (incl. food safety) and fisherySea Traffic Management (STM) is a concept with open services based on standardised maritime information sharing. STM is co-funded by the EU since 2010 in three consecutive projects involving 14 EU partner countries and Norway. In the current STM Validation project, the involved EU-countries are Austria, Cyprus, Denmark, Finland, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden and the United Kingdom. STM has taken input and inspiration from the Air Traffic Management work conducted under the SESAR umbrella.
Senior Citizen Liaison Team (SCLT)United KingdomAvon and Somerset Constabulary2017Local levelcross-sectoralOlder adults are often the most vulnerable people in our com- munities and are frequently targeted by heartless criminals who seek to exploit the inherent fragilities associated with older age. A survey of people aged 65-yers and over, which was conducted by the charity, Age UK, identified that 53% of the people surveyed had either been the victims of fraud, or had been targeted and had failed to be deceived into parting with money. The survey also found that only approximately 5% of fraud-type deception offences against older persons were ever reported to the authorities
Low Emission Zone AntwerpBelgiumInformatie Vlaanderen2017Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryTo improve air quality and public health by eliminating polluting vehicles, one of the first fully-automated Low Emission Zones (LEZs) in Europe was successfully activated on 1 February 2017 in the city of Antwerp
ALF (Child Benefit without Application)AustriaAustrian Federal Ministry of Finance2015National levelcross-sectoralBased on a decision of the Austrian Federal Government the project ALF started in December 2014. The project ALF is the first step of the program FABIAN (Family allowances new), which is defined to improve the whole service delivery process for the topic family allowance.
Challenge-Driven Innovation – Societal Challenges as Growth OpportunitiesSwedenVINNOVA, the Swedish Innovation Agency2015National levelScience, research, innovationIn 2011, as the first government agency in the world, VINNOVA (the Swedish Innovation Agency) launched a program which constitutes a path-breaking approach to tackling societal challenges and achieving concrete and system-transforming results.
Your City, You DecidePolandMunicipality of Lublin2015Local levelPublic administration, modernisation, institutional affairs, reform‘Your City, You Decide’ is a social participation umbrella programme of the City of Lublin involving social partners such as NGOs, District Councils and residents.
From Settlement to EmploymentNorwayVIVA, Bamble Kommune2015Local levelcross-sectoral“From settlement to employment” is an introductory programme which is jointly carried out by the Department for Welfare and Labour Affairs of the Norwegian municipality of Bamble (NAV) and VIVA (a municipal-owned organisation in the field of integration, adult education and activation) in order to better integrate refugees into Norwegian society.
Improved Customer-Oriented Policing in an Age of AusterityIrelandGarda Síochána Division of Dublin North Central Police Service2015Local levelJustice, police, human rights and securityIn the context of austerity, diminishing resources, reducing salaries, increasing customer expectations and police reform (doing more with less), the senior management team in the Garda Síochána Division of Dublin North Central Police Service, supported by research, set out to explore the market-orientation performance relationship in a policing context.
FremKom – Future Competencies in Northern JutlandDenmarkNorth Denmark Region2015Regional levelcross-sectoralFremKom is a Danish contraction of “Labour and competence needs of the future”. The project was initiated in 2007 by the North Denmark Growth Forum and supported by the North Denmark Regional Council.
Risk-Based Trade Control System (TAREKS)TurkeyMinistry of Economy of Turkey, DG Product Safety and Inspection2013National levelPublic administration, modernisation, institutional affairs, reformSince inspecting 100% of goods at export and import stage resulted in a heavy burden on government and the private sector, the Ministry of Economy launched a tailor-made system ‘Risk-Based Trade Control System (TAREKS)’ designed to carry out quality and safety checks electronically and on a risk basis.
The Programme of Construction and Exchange of Municipal Flats in PoznańPolandBoard of Municipal Housing Resources limited corporation (ZKZL sp. z o.o.)2013Local levelotherIn its housing resources, Poznań City currently holds 13,100 municipal residential premises rented to inhabitants who cannot afford to buy their own flat. This includes 864 social flats, allocated to families with the lowest income – a growing group due to the economic crisis.
Upper Austrian Winter Sport WeekAustriaRegional Government of Upper Austria, Directorate for Education and Society, Family Affairs Department2013Regional levelcross-sectoralThe Upper Austrian Winter Sports Week is a pilot project of the platform ‘school and snow sports’ based on an innovative e-Voucher system to counteract several trends.
Andalusian Health e-LibrarySpainVirtual Library of the Andalusian Public Health System2013Regional levelInformation society, technology, media and audiovisualThe Andalusian Health e-Library (Biblioteca Virtual del Sistema Sanitario Público de Andalucía, BV-SSPA) set up in June 2006 allows health professionals to access the most prestigious resources to facilitate decisiontaking, healthcare, teaching and research activities.
Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the AzoresPortugalVice-Presidency of Regional Government, Organisation and Administration Regional Department2013Regional levelPublic administration, modernisation, institutional affairs, reformFocusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.
The Creation of a New Economic Zone in Southern Luxembourg: Efficient Urban Planning and Social Integration through Cross-Municipal, Cross-Border and Cross-Sectoral CooperationLuxembourgMunicipality of Esch-sur-Alzette2013Local levelRegional policy and development, decentralisationAfter the decline of the steel industry, the Luxembourg government decided in 2000 to implement a decentralisation and diversification policy, shifting part of the public administration and services to the southern region, i.e. to the city of Esch-sur-Alzette, formerly an industrial town that still hosts offices and a production plant of the steel giant ArcelorMittal.
New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private CollaborationSpainTelecommunications and IT Centre, Government of Catalonia2013Regional levelcross-sectoralCTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.
Towards a Paperless AdministrationSpainMinistry of Finance and Public Administration of Spain2013National levelPublic administration, modernisation, institutional affairs, reformAccording to the Law on Electronic Administration, Spanish citizens have the legal right to present any application to public administration, either face to face or using the electronic channel. An innovative suite of platforms has been developed: the offices interconnection system (called SIR), an Application for Face-to-Face Offices (called ORVE) and a Generic Electronic Office (called ACCEDA).
GreenEvo: Green Technology AcceleratorPolandMinistry of Environment2013National levelEnvironment, climate change, agriculture (incl. food safety) and fisherynew services or new technologiesGreenEvo: Green Technology Accelerator is an innovative project from the Ministry of Environment, with the task of promoting environmentally sound technologies and supporting the growth of this sector domestically and abroad. The project aims to support organisations pursuing the development of green technologies in navigating and promoting their unique solutions in international markets.
Police and Social Media: Reykjavík Metropolitan PoliceIcelandReykjavík Metropolitan Police2013Local levelcross-sectoralIn its effort to actively distribute information to the general public, the Reykjavík Metropolitan police added social media to its toolkit in December 2010. The Reykjavík metropolitan police (RMP) began utilising social media in its approach to actively distribute information to the public via all types of media, to enhance visibility and increase access to the police.
SignWiki Web and Mobile Access to Sign LanguagesIcelandCommunication Centre for the Deaf and Hard of Hearing2013National levelInformation society, technology, media and audiovisualSignWiki is a collaborative web and mobile platform which enables the collection, dissemination and analysis of sign language (SL) resources and knowledge via a dictionary and various materials for teaching and learning.
Reorganisation of Judicial Offices in Italy: the Project of the Monza Court and the Redesign of Voluntary JurisdictionItalyCourt of Monza2013Local levelJustice, police, human rights and securityIn 2009 the Minister of Public Authority, the Minister of Justice and the Regions agreed with the EU on the need for an interregional project called ‘Diffusion of Best Practices in Judicial Offices’, financed under the European Social Fund; 23 regional financial bids were prepared and assigned to 97 Judicial Offices taking part in the project. The Court of Monza is one of these.
The city of Barcelona's food markets remodelling processSpainBarcelona Markets Municipal Institute2011Local levelEconomic affairs, competition, SMEThis model of managing renovation or new construction has enabled Barcelona to keep, consolidate and improve the network of markets.
More forest for more lifeRomaniaArad County Council2011Local levelPublic administration, modernisation, institutional affairs, reformYet ACC managed to maintain a low cost for the afforestation – about €1200 spent over three years for the whole campaign, with great benefits to the quality of life of the county inhabitants: the equivalent of 270 million cubic meters of air has been restored.
Effectiveness in healthcare - Computer system to manage the surgical processItalyMorgagni-Pierantoni Hospital2011Local levelPublic health and social welfare/affairsThey use a univocal identification of each operative room using a barcode image that is located on the main door of every OR and a univocal identification of each anaesthetic nurse using a Personal Digital Assistant.
Innovation in acquisition, development and distribution of digital learning resourcesNorwayNDLA2011Regional levelEducation (higher and lower), training and learningThe specific objectives are to develop open and accessible digital learning resources in all upper secondary education subjects that can be accessed free of charge for everybody.
Little bird - Introduction of an interactive search-, allocation and administrative procedure for child care servicesGermanyMunicipality of Heidenau2011Local levelPublic administration, modernisation, institutional affairs, reform‘Little Bird’ can be easily integrated into any administrative structure, and it offers substantial interactive features such as navigation, transparency and control. Both childminders and privately run childcare can be integrated.
ECO2 - Eco-efficient tampere 2020FinlandCity of Tampere2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIt implements the climate and energy objectives of the City of Tampere, as well as changing city development practices to promote a low-carbon and carbon-neutral urban structure and supporting sustainable businesses.
Show colours for MünsterGermanyOffice for Green Spaces and Environmental Protection2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘Show colours for Münster’ is the slogan and the framework for a whole host of different activities.
Change² - Achieving more togetherGermanyCity of Mannheim, Office of the Lord Mayor, Administrative Reform Unit FVA20132011Local levelPublic administration, modernisation, institutional affairs, reform‘Change²’ includes more than 30 projects, ranging from restructuring of departments, mainstreaming international/EU perspectives to all policy areas and drafting guidelines on leadership and communication for city employees.
The SITxell project - Integrating natural values and ecosystem benefits into land planningSpainBarcelona Provincial Government2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe aim of the ‘SITxell’ project is to set up a territorial information system covering the open areas of the province of Barcelona.
Porto, a water sensitive city - Sustainable management of urban water cyclePortugalÁguas do Porto, EEM2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe establishment of Aguas do Porto, in October 2006, brought a new perspective of water as a resource, with a determinant impact on life quality and socio-economic development of Porto city.
High technology at low cost in the management of cap subsidies in cataloniaSpainCatalan Government – Department of Agriculture, Livestock, Fisheries, Food and Environment2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryPublic administrations need to advance mechanisms and procedures which enable them to simplify tasks, increase productivity, use resources efficiently as well as keeping material costs down. The administration, as a public body, needs to ensure its objectives are fulfilled at all times. In this project, all these ideas are realised.
Mijn Borne 2030 - Joint visionNetherlandsMunicipality of Borne2011Local levelPublic administration, modernisation, institutional affairs, reformThe objective is to create a widely shared vision as a starting point for joint action.
C!YOU-START-LEARNING@HAMBURG:Online self-assessment service to assist carrer orientationGermanySenate of the Free and Hanseatic City of Hamburg, Human Resources Department, Centre for Training and Personnel Development (Zentrum für Aus- und Fortbildung, ZAF)2009Regional levelPublic administration, modernisation, institutional affairs, reformhuman resource managementIt functions as a central service provider for all issues relating to management and IT training, as well as offering general trainings that are not specific to individual professions or departments
Klima: Aktive mobilAustriaFederal Ministry of Agriculture, Forestry, Environment and Water Management2009National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe klima:aktiv mobil programmes motivate and support transport stakeholders and actors to develop and implement measures to reduce GHG emissions from their transport and mobility activities, thereby promoting alternative clean fuels and vehicles as well as environmentally friendly transport modes
Conflicts between citizens and government: Towards a pro-aktive, solution-driven approachNetherlandsThe Ministry of the Interior and Kingdom Relations2009National levelPublic administration, modernisation, institutional affairs, reformThe pro-active solution-driven approach shows a reduction in the number procedures, reducing the administrative burdens for individuals and businesses, thus saving the authorities time and money ,increasing customer satisfaction for individuals and businesses, and improving job satisfaction for government employees.
Training for sustainable change - managing human capital at the municipality of portoPortugalMunicipality of Porto2009Local levelPublic administration, modernisation, institutional affairs, reformThe project includes: the possibility to engage in higher education; internships in European organisations, which can foster new skills and develop selfesteem; evaluation of individual performance to align the Municipality and the individual’s goals; and discussing and sharing knowledge so that all participants may learn from each other.
From bureaucracy to service providerDenmarkDanish Immigration Service2009National levelJustice, police, human rights and securitycommunity and stakeholder participationThe project aimed to facilitate the Immigration Service’s transformation into a modern public service provider with value-based management style and a focus on public service, effectiveness and flexibility
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