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New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private Collaboration

From EPSA - European Public Sector Award

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CTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.

Until 2011, the Catalan ICT model was organised in a decentralised way, with manifold contracts, suppliers and infrastructures that required excessive resources, thereby hindering investment, service improvement and innovation, whereas ICT had the potential to improve productivity. The challenge was on the table. CTTI’s working model needed to be transformed regarding service improvement at a lower cost, using public-private cooperation for new infrastructure, more effective procurement, and attracting investment to Catalonia while transforming the Catalan ICT sector. CTTI decided to use Competitive Dialogue as the procurement formula, as designing and validating the model with suppliers enhanced the chances of getting the best solution in each case, and taking advantage of public-private-partnerships allowed long-term contracts, creating interest in the bidding process and attracting investment. For the competitive dialogue the CTTI was re-organised in three major teams, one focusing on the new ICT Model (design, developing and bidding), another on guaranteeing service delivery, and the last on designing the governance model.

The competitive dialogue had three phases: the bidding announcement of the project through a public presentation to the whole ICT sector; the competitive dialogue phase which involved all the selected companies developing the most suitable solutions for each area in three dialogue rounds so that the contracting authority could define the most appropriate solution at the end; the bidding process and tender awarding.

During this process, the governance model was also discussed with the companies of the competitive dialogue and subsequently tendered for the machinery parts. A transformation office started to work preparing supplier changes, and a continuity plan was activated to assure services. The results of the project are: managing efficiency (from 300 suppliers to 21), cost reduction (28%), CTTI structure reduction (43%), investment from companies (€2.808 million), job creation (8454), empowerment of the ICT sector in Catalonia (16%) and a high capacity network available.

Award info
Award category: weathering the storm. creative solutions in a time of crisis - regional level
Award type: nominee
Award year: 2013
Project type
Sector: cross-sectoral
Type of activity:
Keywords: Public-Private collaboration, innovation, invest, social equity, cost reduction, service improvement
Short English description: CTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.
Further information
Organisation: Telecommunications and IT Centre, Government of Catalonia
Other applicants:
Homepage:
Level of government: regional level
Size of organisation: >100
Number of people involved: >15
Country: Spain
EU membership: EU member
Language code: en
Start date:
End date:


New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private Collaboration (41.352116, 2.1241273000000547)
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