Since the Azores are an archipelagic, wide-spread and asymmetrically-inhabited region, a strong emphasis on the organisation and functioning of its administration is imperative. More than 100 services are located on the nine islands and each island has the required infrastructures to support any activity. The ports and airports are two good examples, as well as schools, health and social security facilities, emphasising the need for public investment made by the Azorean Government across the archipelago. In 2006, three main strategic vectors were identified in the study ‘Strategy for the Quality in the Autonomous Region of the Azores’, namely, companies, public service and citizenship.
Focusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment. The human resources management is supported by a Human Resources Management Information System (SIGRHARA). Since 01/01/2011 it is the only software for processing the salaries of all employees of the Azorean Administration (14,632) – a pioneering example and, to date, the only one in the Portuguese public administration. It replaces the former Personnel Central Database, which was ‘fed’ monthly by decentralised databases sent by the Azorean administration’s services.
|Award category:||weathering the storm. creative solutions in a time of crisis - regional level|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:|
|Keywords:||HR management, recruitment and allocation process, shared services, efficiency, centralisation, reducing costs, interoperability, standardisation and elimination procedures, dematerialisation, normalisation and process automation, vision|
|Short English description:||Focusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.|
|Organisation:||Vice-Presidency of Regional Government, Organisation and Administration Regional Department|
|Level of government:||regional level|
|Size of organisation:||25-50|
|Number of people involved:||11-15|
|EU membership:||EU member|