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Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the Azores

From EPSA - European Public Sector Award

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Since the Azores are an archipelagic, wide-spread and asymmetrically-inhabited region, a strong emphasis on the organisation and functioning of its administration is imperative. More than 100 services are located on the nine islands and each island has the required infrastructures to support any activity. The ports and airports are two good examples, as well as schools, health and social security facilities, emphasising the need for public investment made by the Azorean Government across the archipelago. In 2006, three main strategic vectors were identified in the study ‘Strategy for the Quality in the Autonomous Region of the Azores’, namely, companies, public service and citizenship.

Focusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment. The human resources management is supported by a Human Resources Management Information System (SIGRHARA). Since 01/01/2011 it is the only software for processing the salaries of all employees of the Azorean Administration (14,632) – a pioneering example and, to date, the only one in the Portuguese public administration. It replaces the former Personnel Central Database, which was ‘fed’ monthly by decentralised databases sent by the Azorean administration’s services.

  • Island’s Regional Boards. In December 2006, all personnel boards of the services were revoked and, since January 2007, all employees have been integrated in their respective Island’s Regional Boards. This new organisational model improved mobility of employees within each island and between islands, allowing a better allocation of human resources in view of improving the quality of service provided to citizens.
  • The Azores Public Employment Pool (BEP-Azores). In December 2006, the Azorean Government created BEP-Azores, an information system that simplified and streamlined the dissemination of recruitment processes, of geographical mobility between the Islands’ Regional Boards, and of interdepartmental and professional redeployment of human resources for regional public administration. It pursues three main objectives: to create a tool for HR management; to grant easier access for stakeholders and transparency in the disclosure of the offers in public employment; and to reduce advertising costs.
Award info
Award category: weathering the storm. creative solutions in a time of crisis - regional level
Award type: nominee
Award year: 2013
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: HR management, recruitment and allocation process, shared services, efficiency, centralisation, reducing costs, interoperability, standardisation and elimination procedures, dematerialisation, normalisation and process automation, vision
Short English description: Focusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.
Further information
Organisation: Vice-Presidency of Regional Government, Organisation and Administration Regional Department
Other applicants:
Homepage:
Level of government: regional level
Size of organisation: 25-50
Number of people involved: 11-15
Country: Portugal
EU membership: EU member
Language code: en
Start date:
End date:


Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the Azores (38.6635375, -27.229396899999983)
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