Local level

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))2019AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
Therapy companion dogs in mobile palliative care2019AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHPublic health and social welfare/affairsIn May 2018, the FSW-mobile palliative and hospice team implemented a new and for Vienna so far unique offer for its patients: In cooperation with the dog squadron of the Worker’s Samaritan Federation ‘Arbeiter Samariterbund Favoriten’ (ASB Favoriten), it is possible to be visited in the domestic environment by specially trained and professionally accompanied therapy companion dogs.
Kremsmuenster.online2019AustriaMarktgemeinde Kremsmuenstercross-sectoralWith the establishment of the platform, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
WAALTeR - Wiener Ambient Assisted Living TestRegion2019AustriaUrban Innovation Vienna GmbHcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
Initiating digitalization at viadonau – Rethinking business processes in a digital context2019AustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbHTransport and infrastructure
Budget at glance2019CroatiaCity of Bjelovarcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
City of Sharing- a strategy for social vulnerability and exclusion2019DenmarkFredericia Kommune, Velfærdsinnovation og SundhedotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Service City®2019HungaryMunicipality Government of Szolnok Town of County RankPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
CedarNet Kecskemét Program2019HungaryMunicipality of Kecskemétcross-sectoralCedarNet Kecskemét Program is a social innovation designed to leverage the wealth of knowledge and skills of Hungarian senior professionals to address problems of an aging society. It offers a community for participation by retiees and professonals over 50 who left the labor market but still posses useable knowledge assets, time-capital, and who want to stay active or return to work.
Surgical activity reorganization through Lean implementation in the Azienda Ospedaliera di Padova2019ItalyAzienda Ospedaliera di PadovaPublic health and social welfare/affairsAOP begun the reorganization of surgical activity in 2000, with the aim to separate flows of simple scheduled procedures from emergencies and complex cases and to create a Day Surgery and Week Surgery centres. In 2016 started the project of reorganization through the implementation of Lean approach, involving the complex surgery and all the operating rooms.
CAMERA SMART2019ItalyCamera di commercio di Milano Monza Brianza LodiPublic administration, modernisation, institutional affairs, reformAs part of the interventions aimed at corporate well-being, the Camera di commercio di Milano Monza Brianza Lodi started the Smart working among its employees becoming one of the first administrations to adopt this new managerial tool. The experience is has proved successful. On the one hand, the Smart Working allowed to undertake the commitment of the employees spreading a new organizational philosophy aimed at the work balance of life, autonomy and responsibility on the results from a logic focused on the quantity of work to one on the quality of work and on the objectives. On the other hand, Smart Working has facilitated the rationalization and full use of the elements of mobility management and facility management.
Trauma Tracker: if you measure it you understand and improve it2019ItalyLocal Healthcare Service (AUSL Romagna-Cesena Hospital) and Bologna Universitycross-sectoralThe difficult socio-economic situation of our country and of many industrialized countries with high welfare standards, places increasing attention on public spending, making the need for rationalization inevitable, and this is particularly true in the healthcare sector. This situation, therefore, requires virtuous management of health processes. Among these, a particularly critical area is that of trauma management, a domain within which an important share of resources is absorbed and in which the patient is exposed to a high risk for his own health.
SMACC - A Sentiment and Monitoring Analysis tool for Cities and Citizens growth2019ItalyMunicipality of Baricross-sectoralThe case presents an innovative solution for public operators in policy-making for the cities and citizens growth, able to supply new added-value services to monitor the social urban context and take decisions and right actions based on a sentiment analysis of the buzzing in the web.
Bottom-up innovative solutions for the Public Administration2019ItalyMunicipality of BergamoPublic administration, modernisation, institutional affairs, reformIn recent years, public administrations have faced the challenges of reducing public costs while maintaining high levels of efficiency in response to the increasingly complex needs of communities. Recent regulatory reforms in Italy have imposed actions of spending rewiev in public administrations.
Asmel Consortile2019ItalyMunicipality of CaggianoPublic administration, modernisation, institutional affairs, reformIn Italy, from the 2013, came into force the rule provided by the art.33, paragraph 3-bis of Legislative Decree no. 163/2006, that imposed to small municipalities - with a population of less than 5,000 inhabitants - to aggregate to manage procurement procedures.
E-kiosk (Digital Self Service)2019KosovoMunicipality of PrishtinaPublic administration, modernisation, institutional affairs, reformThe municipality of Prishtina is the first municipality in Western Balkans and further, who has implemented this automatic system of acquiring documents digitally from the Civil Status Registry. The types of documents which can be acquired with this automated system are: Birth Certificate Extract, Baby’s Birth Certificate Extract, Birth Certificate, Baby’s Birth Certificate, Marriage Certificate, State Certificate and Residence Certificate.
Compteurs d'eau intelligents2019LuxembourgAdministration communale de Boulaidecross-sectoralAs we did not have new generation water-meters installed on our territory we were looking for a state of the art solution. And it was our goal to improve the information accessible for the citizens and save money by internal procedures.
Rotterdam Business Case2019NetherlandsCity of Rotterdamcross-sectoralThe Rotterdam Business Case was founded in 2012 and consists of a tripartite cooperation between The Rotterdam University of Applied Sciences, the Municipality of Rotterdam and the Foundation Entrepreneur Soundboard. Up till now than 1400 Entrepreneurs have benefited from the specific services The Rotterdam Business Case offers. More than 50% is saved form bankruptcy. In the last few years the concept has been scaled up to 5 other Dutch cities/regions and a project has started in Tampere, Finland
Zero Trust Architecture2019NorwayCity of Kristiansundcross-sectoralTo lower the bar for innovation we have built a Zero Trust Network ( in all public buildings like schools, nursing homes and offices. In short, a Zero Trust Network is a network without any security enabled. Open for everyone. We have also covered the city with an open Long Range sensor network (
City hall Innovation2019NorwayCity of Sandnescross-sectoralIn the beginning of 2019 the administration in the City of Sandnes moved into a new City hall in the City center of Sandnes. The relocation represents much more than just a new City hall, we have create a space for citizen involvment, innovation and a testing area for new solution in our city. We claim that our new City Hall is the smartest one there is in Norway at the moment.
Immigrants straight to work2019NorwayFjell municipalityEmployment, labour related affairs and gender equalityAs a consequence of the major influx of immigrants in 2015, Norway's municipalities were encouraged to implement extra efforts to welcome and settle those who were granted residence. Fjell municipality had previously settled 20 immigrants per year and accepted the challenge. In total, the municipality has welcomed and settled around 280 immigrants over the past few years. This has required reinforcements and improvements to the municipality's service organisation, in addition to improved competencies and cooperative culture throughout the organisation.
Mobility Halden Municipality2019NorwayHalden kommunecross-sectoralThrough its mobility project, Halden municipality has utilized digital technology in combination with environmentally friendly electrical vehicles and bicycles to create an efficient and sustainable service for its employees, residents and visitors. The project consists of electric cars and electric bikes that can be booked through a user-friendly application for smartphones, where employees in the municipality get an easy overview of available electric cars or electric bikes that can be used for transport to meetings during working hours.
Porsgrunn Swimming Academy2019NorwayPorsgrunn kommuneEducation (higher and lower), training and learningIn 2015 Porgrunn municipality realised that the swimming ability among children and young adults was far from satisfactory. The fact that the abilities nation wide were just as bad did not ease the pain. Porsgrunn is a municipality of 36 000 inhabitants, 8000 under the age of 18. Porsgrunn is situated on the South coast of Norway.
Responsskolen2019NorwayResponssenteretPublic health and social welfare/affairsAs an extended mandate when establishing Responssenteret, as a dedicated municipality service to support the handling of welfare technology; sensors, alarms and home automation, Kongsbergregionen have developed the online training platform “Responsskolen”.
The case of Ringebu village: How citizen-driven placemaking enhanced the liveability and prospects of Norway`s smallest city2019NorwayRingebu kommunecross-sectoralRingebu municipality is, much like other local and supra-local communities in particular, faced with the complex challenges of attracting the competence and people needed to sustain a stable population growth, maintain a healthy demographic balance and safeguard local jobs.
A model for innovation development between public agencies2019NorwayStavanger kommunePublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
Ulstein school of technology2019NorwayThe Municipality of UlsteinEducation (higher and lower), training and learningThe maritime cluster at Møre is a of the most technology and innovation-driven business clusters in Norway. In a dialogue between the municipality of Ulstein and the business sector in 2015, the need for broader technology expertise in recruitment to the business sector was pointed out. The collaboration developed into an initiative “Ulstein school of technoloy”, with the introduction of coding on the timetable in all grades, and the Ulstein model for further education courses for all teachers in technology in the classroom - in a collaboration with the University College of Volda.
University City TRD3.0 - Learning Society2019NorwayTrondheim Municipalitycross-sectoralTrondheim Municipality and our local university, Norwegian University of Science and Technology - NTNU (which is also Norway’s largest University) have for many years had extensive cooperation within disciplines of importance to the municipal sector. Trondheim is now one of the most research-intensive cities in Europe per capita, which among other responsibliities gives us a unique ability and obligation to address the UN 2030 agenda for sustainable development. New demands for innovation and restructuring in the sector mean however, that the university-municipality collaboration must be developed to a new level. In the University City TRD3.0 - Learning Society program (TRD3.0) the collaboration is formalized into a 4-year comprehensive pilot, spanning all the municipal service areas; health and welfare, upbringing and education, city development, smartcity, and innovation.
Clean up the Atlantic - Cascais2019PortugalCâmara Municipal de CascaisEnvironment, climate change, agriculture (incl. food safety) and fisheryCLEAN UP THE ATLANTIC is an annual awareness event where scuba divers are invited to clean a small part of Atlantic Ocean near Cascais center simultaneous with coastline clean up event with other volunteers. The main objectives of this campaign are:

• Alert the population to the problem of maritime pollution and its consequences; • Raise public awareness of the necessity of oceanic cleaning and its protection;

• Remove a significant amount of marine debris in the ocean and coastline.
Cê ao Cubo - Composting Centre2019PortugalJunta de Freguesia de Campolidecross-sectoral
PGIL – Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform)2019PortugalMunicipality of Lisboncross-sectoralPGIL - Plataforma de Gestão Inteligente de Lisboa (Lisbon Smart Management Platform) is an essential tool to have a more effective management of resources, to support modern better services adressed to the cityzens, and to promote information sharing, transparency and innovation. This is a data integrator platform displaying information and analytics to municipal users (including a Integrated Operation Center (COI) - real time city management); to the cityzens through an App.; to Lisbon Open Data website. Furthermore, PGIL is the main support to the various "Smart City" projects Lisbon is developing.
Multifunctional Health Center2019Romania6th District General Direction for Social Care and Child Protectioncross-sectoralThe "Sfantul Nectarie" Multifunctional Health Center is a sanitary unit with legal personality, established according to the Decision no. 129 / 25.05.2017 of the 6th District Local Council of the Municipality of Bucharest, subordinated to the 6th District General Direction for Social Care Child Protection. Opened in December 2017, the center has as its main objective the provision and development of complex outpatient services for the 6th District citizens, in a difficult social situation (lack of income), which does not allow access to healthcare information and services.
SocialXChange - more than a charity shop2019Romania6th District General Direction of Social Care and Child Protectioncross-sectoralThe SocialXChange Charity Store in Bucharest, 6th District, was launched in early 2015. The store receives donations from citizens or businesses and directs them to disadvantaged people in 6th District. In exchange for the products received, the beneficiaries provide various community-based activities. Donors are rewarded through a range of services provided by the 6th District General Direction for Social Care and Child Protection.
Digital solutions in civil status activity and people records2019RomaniaThe local community public service for the registration of personsPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
SOCIAL SUPERBLOCKS: proximity home care services2019SpainAJUNTAMENT DE BARCELONAcross-sectoralThe city of Barcelona has a major challenge to tackle in the coming years: home care for senior citizens. In order to improve its home care service, Barcelona has conducted pilot projects entitled 'Social superblocks: proximity home care services'. The pilot projects are based on a very simple yet powerful idea; they consist of creating teams of social workers who care for users in a superblock, which is a block of buildings in which between 60 and 80 service users live.
Music School and Arts Centre (EMMCA): Social Inclusion Through Arts2019SpainAJUNTAMENT DE L'HOSPITALETEducation (higher and lower), training and learningThe local administration of L’Hospitalet uses EMMCA for cultural, as well as educational and social policies, and in a general scope to solve one of its main contemporary challenges: to bring together the community.
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructure2019SpainAjuntament de Sant Feliu de LlobregatPublic administration, modernisation, institutional affairs, reformBrain4it ( is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
Automated services of urban planning certificates2019SpainAyuntamiento de TinajoPublic administration, modernisation, institutional affairs, reformThe project has two specific objectives:

•Integration of the corporate File manager with the application and architecture of the Geographical Information System (GIS), including integration of digital authentication of the applicant.

•Processing urban planning information, transform into GIS format, upload and configure in a web application.
Decidim. Free Open-Source participatory democracy for cities and organizations2019SpainBarcelona City Councilcross-sectoral
DataCity Barcelona, using data to solve urban challenges posed by the city, collaboration between public and private sectors.2019SpainBarcelona City Councilcross-sectoralThe project we are presenting to the EPSA 2019 is an urban innovation project called DataCity, which brings together corporations and smaller technological companies to solve an urban challenge defined by the City, using data as a central tool.
Creating social impact through innovative financing tools for an intelligent, sustainable and inclusive growth2019SpainBiscay's Provincial Councilcross-sectoralThe last recession has shown how important is for economic dynamism to count with alternative financing sources to those commonly available in the conventional markets. This is particularly relevant for entrepreneurs, citizens and micro-small companies in all sectors. In light of this clear need, the Provincial Council of Bizkaia decided to launch a global strategy to become a dynamic financing facilitator for those who want to turn difficulties into opportunities for social growth while mobilizing private investment to ensure long term involvement and sustainability.
Waste Collection door-to-door and closed areas2019SpainConsell Comarcal del BerguedàEnvironment, climate change, agriculture (incl. food safety) and fishery“What can we do to improve our environmental policies and create a real change?”. The solution to this question was and is, in our opinion, the project that we are presenting; a new model of waste collection door-to-door and via closed areas. In simple words, the idea of the project is about changing the idea of recycling by making the selective waste collection process to start in the citizenship houses, optimizing the process and reducing the waste produced.
Programa de Gestió Alimentaria (Food Management Program)2019SpainDepartment of Social Welfare - Reus Town Hallcross-sectoralThe “Programa de Gestió Alimentaria” (Food Management Program) is a circular economy scheme that sprang out of a time of economic crisis in 2012 and has made Reus a leader in managing and combating food waste, with a highly positive impact in the social, economic and environmental spheres. The aim of this scheme is to recover food that is still fit for human consumption but is out of the retail circuit and ends up as waste, so reducing waste, creating jobs for people with disabilities and providing food for vulnerable people.
BiblioLab: creation, experimentation and innovation at the Barcelona Province Public Libraries Network2019SpainDiputació de Barcelonacross-sectoralBiblioLab is a logical evolution in Barcelona Provincial Council’s library project and an adaptation of the public library to the digital revolution, to the proliferation of culture makers, to changes in the educational model and to the transformation in the role of information consumers. Through BiblioLab, libraries benefit from being the cultural service closest to the public to become open, collaborative spaces where citizens have a leading role: learning, co-creating and sharing knowledge.
Employment in Local Industry (ELI)2019SpainDiputació de Barcelonacross-sectoralIn 2015 BPC created the “Employment in Local Industry” (ELI) Programme, after studying the challenges of the international, national and regional agendas as regards promotion of the industrial sector. This Programme, without precedent in the territory, aimed to reduce the imbalance between supply and demand of labour in local industry from a perspective of economic, social and sustainable development of the local territorial environments, respecting their particularities and differentiating their needs.
The Network of Towns and Villages towards Sustainabilty: The whole is greater than the sum of its parts2019SpainDiputació de BarcelonaEnvironment, climate change, agriculture (incl. food safety) and fisheryAll Governance levels are part of the Network which has become a model of multilevel environmental governance in specific policies such as the Covenant of Mayors and the fight against climate change, environmental awareness, communication and education, waste prevention, etc.…and that has resulted in a better coordination between different Authorities, optimization of resources and guaranteeing that citizens from small villages benefit from sustainable policies and actions the same way as those who live in towns or cities.
Age-friendly Cities and Communities Program2019SpainDiputació de Barcelonacross-sectoralDiputació of Barcelona is committed with the improvement of the quality of life its citizens, and focusing special attention to specificgroups as women, children or elders. For that reason, Diputació de Barcelona created in 2013 the Age-friendly Cities and Communities Program. This program offers technical assistance offers technical assistance to the town councils that adhere to the Network.
Model of integral management of social responsibility for public organizations2019SpainDiputació de BarcelonaDiputació de BarcelonaPublic administration, modernisation, institutional affairs, reformDiputació de Barcelona has developed a model of integral management of social responsibility (SR), with the mission of strengthen the role of corporate responsibility in corporate strategy, through a comprehensive management model that fosters behavioral responsiveness throughout the institution and in the territory, and the vision of consolidate ourselves as a responsible and referential organization in the provision of services to people and the territory, which contribute to a sustainable development.
SEDIPUALB@ Public Digital Administrative Management Platform2019SpainDiputación de AlbacetePublic administration, modernisation, institutional affairs, reformSEDIPUALB@ is a set of public shared services for a complete administrative management developed by digital tools. Allow manage by digital tools, the relation citizen-government, the digital expedient, digital notification, digital archive and digital comunication between governments.
ROOFTOP GARDENS: growing greens for social inclusion2019SpainMunicipal Institute for People with Disabilitiescross-sectoralIn 2016 the City Council decided to take advantage of non-used spaces in municipal buildings, such as rooftops, to place innovative urban allotments. This led to the creation of the 'Rooftop garden' project, run by the Municipal Institute for People with Disabilities (IMPD), which, in addition to contributing to the increase of green spaces in the city, it puts special emphasis on promoting groups of people with various disabilities or mental health problems, who are direct beneficiaries of the experience.
... further results