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GouvAlert.lu

From EPSA - European Public Sector Award

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In October 2018, the Luxembourgish Ministry of Home Affairs introduced the new smartphone application "GouvAlert.lu". In an effort to make use of all available channels to warn its population in case of emergencies, this app has been developed in a joint venture of four governmental organizations across different governmental levels, namely the Ministry of Home Affairs, the Luxembourg Fire and Rescue Corps, the High Commission for National Protection and the Government IT Service. This close collaboration between government institutions is a best practice example of an efficient and innovative public service delivery and inscribes itself in the Luxembourgish government's efforts towards a digital Luxembourg.


The primary function of this free service, available on Apple App Store and Google Play, is to warn citizens directly in case of an event impacting public safety. In case of major accidents, floodings, storms or others, the 112 dispatch center or the crisis communication center of the Ministry of State can broadcast pre-defined push notification alerts. A list of pre-defined messages is available and the option to adapt the messages is of course available. For local incidents, the Luxembourg Fire and Rescue Corps can flexibly define a risk zone in which the alert gets only send to those phones in this area, taking account of citizens entering or exiting the risk area. Being aware of the diverse and multilingual population in Luxembourg, the app is available in three languages (French, German, English), and automatically sends the push notifications in the user's chosen language.


A second important and frequently used feature of Gouvalert.lu is the possibility to directly contact the emergency number 112. Calls made via the app are automatically geolocalised by the dispatch center, which allows to identify the location of the caller. This is especially useful in the often occurring cases, where callers are unsure of their exact location. In multiple cases, the emergency services could thus locate the place of emergency in a fast and precise way, without loss of time. The application has also shown useful in cases of foreign visitors not knowing their exact location; after the instructions of the dispatcher to download the app, the callers could be located in a matter of seconds, and help could be provided to them in an efficient and fast way.


In an effort to increase risk awareness and resilience of the population, GouvAlert.lu also provides information to citizens about general behavior and measures to take in case of a disaster or crisis. Moreover, public versions of emergency response plans are accessible via this service.


GouvAlert.lu is a complementary tool in the government's alerting strategy, in addition to traditional means of public information in case of crisis. In a fast changing and complex risk environment, this innovative and citizen-centric public service provides the tools to the population to be better informed about potential risks and ongoing emergencies, while at the same time creating a direct channel to emergency services. GouvAlert.lu has shown its effectiveness after only 6 months and an expansion to more functions and other government sectors is currently under review to make the app fit for the future.


Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level
Award type: diploma
Award year: 2019
Project type
Sector: other
Type of activity:
Keywords: App ; Public warning ; Resilience ; Geolocalisation
Short English description: In October 2018, the Luxembourgish Ministry of Home Affairs introduced the new smartphone application "GouvAlert.lu". In an effort to make use of all available channels to warn its population in case of emergencies, this app has been developed in a joint venture of four governmental organizations across different governmental levels, namely the Ministry of Home Affairs, the Luxembourg Fire and Rescue Corps, the High Commission for National Protection and the Government IT Service. This close collaboration between government institutions is a best practice example of an efficient and innovative public service delivery and inscribes itself in the Luxembourgish government's efforts towards a digital Luxembourg.
Further information
Organisation: Ministry of Home Affairs
Other applicants:
Homepage: https://www.gouvalert.lu
Level of government: national level
Size of organisation: 50-100
Number of people involved: 11-15
Country: Luxembourg
EU membership: EU member
Language code: en
Start date:
End date:


GouvAlert.lu (49.61294670716573, 6.128552556037903)
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