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EDelivery

From EPSA - European Public Sector Award

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In Austria, the delivery of official documents takes place via various channels. The type of delivery (electronic or postal) depends on the respective authority. Sometimes there is no possibility of electronic delivery at all - in these cases, the delivery is done exclusively by postal delivery, which on the one hand with a high administrative burden (costs for printing, enveloping and shipping) and on the other hand sometimes with enormous time spent at the recipient side (walking time to post offices in the case of documents that need a proof of delivery when the recipient could not be met at the first delivery attempt).


The eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.


Within a two-step change in law and architecture, the first step was the introduction of the so called "display module" in May 2018, which has created new levels of convenience for the recipients by collecting all electronically delivered messages in one place. Thus, multiple logins into the mailboxes of different delivery systems in which a recipient can be registered, are no longer required.


Now, the sender side is to be simplified to ensure the complete accessibility of the recipients, in order that the entire savings potential of electronic deliveries can be achieved. The amendments of the Federal Act on the Service of Official Documents adopted in December 2018 aim to introduce a overall directory of all delivery systems in order to reach all potential recipients of electronic deliveries under the Federal Act on the Service of Official Documents. This allows the senders to choose the electronic delivery system and no longer bind them to the system where the recipient was registered. By creating this overall directory for electronically addressable recipients, only one single interface needs to be addressed in the case of an electronic delivery. Also the registration to the electronic delivery by citizens and businesses is now easily possible via the display module.


Electronic delivery offers citizens and businesses the ability to easily and securely receive govermental documents electronically. It does not replace or displace the postal delivery, but is seen as an additional service. One of the key benefits is that there is no longer any need for going to a post office to pick up an official document in case of a delivery where a proof of delivery is required. Due to the largely paperless digital handling of communication between citizens or companies and authorities, more efficient and resource-saving processes can be applied on both sides.


By that, the electronic communication between the authorities, citizens and companies can be accelerated in the age of digitization and saves time and money.


Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level
Award type: submission
Award year: 2019
Project type
Sector: Information society, technology, media and audiovisual
Type of activity:
Keywords: electronic delivery, modernization of paper-based processes, digitizing communication between companies, citizens and public authorities
Short English description: The eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
Further information
Organisation: Federal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)
Other applicants:
Homepage:
Level of government: national level
Size of organisation: 1-25
Number of people involved: 6-10
Country: Austria
EU membership: EU member
Language code: en
Start date:
End date:


EDelivery (48.20993202620348, 16.382954120635986)
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