Since 2008, the Bulgarian municipalities have been entitled to collect local taxes, fees and duties on the vehicles of local residents. Therefore, one of the obligations of the Municipality of Stara Zagora is to inform local taxpayers of the amounts owing for their taxes and fees, the deadlines for payments, the municipal bank accounts for bank transfers and the addresses of the tax offices for cash payments. Municipal officers used to send letters to the citizens with this information via regular post. The exact addresses of the taxpayers are taken from the National Civil Registry Service database. Taxpayers do not receive letters if their correspondence address is different from that of residence. This is one of the reasons why the Municipality of Stara Zagora decided to place a banner on its official website.
This Internet link allows citizens and companies to check the local tax they owe at any time. Stara Zagora Municipality is the first Bulgarian municipality to inform its taxpayers via Internet about their real estate taxes, waste fees and duties on vehicles, as well as about payment deadlines, tax reductions for early payments, bank accounts for bank transfers and addresses of tax offices for cash payments.
In 2008, Stara Zagora Municipality provided taxpayers with information about local taxes and fees via regular post and Internet for the first time. 106,000 visits to the banner on the municipal website were registered in 2008. A total of 314,580 citizens and companies paid their duties. As a result of the improvement in public service delivery related to duties, the number of taxpayers that paid their taxes and fees increased by 120,814 in 2008 compared to the previous year.
|Award category:||public service delivery|
|Sector:||Taxation, customs, finances|
|Type of activity:||communication strategy|
|Keywords:||Tax administration, e-Government, information access|
|Short English description:||Stara Zagora Municipality is the first Bulgarian municipality to inform its taxpayers via Internet|
|Organisation:||Stara Zagora Municipality|
|Level of government:||local level|
|Size of organisation:||>100|
|Number of people involved:|
|EU membership:||EU member|