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Application of the lean organisation principle in Treviso chamber of commerce

From EPSA - European Public Sector Award

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The Camera di Commercio, Industria, Artigianato e Agricoltura (Chamber of Commerce, Industry, Crafts and Agriculture - CCIAA) of Treviso is an independent public agency, whose mission is to carry out, within the respective province, functions of general interest to favour the development of the business system in the local economy. The CCIAA is based in Treviso, but has four other branch offices. It has 129 employees with open-ended contracts and 23 more employees with fixed-term contracts. The CCIAA also operates through a few related facilities, such as Treviso Tecnologia, PromoTreviso, Tecnologia & Design, Treviso Glocal, A.L.P.A.E.S., the Consorzio di Promozione Turistica Marca Treviso, Associazione Curia Mercatorum and CERT.

The Treviso Chamber of Commerce was founded in 1811, essentially to carry out the role of registry office for local businesses. Afterwards, the agency evolved over time and when Law no. 580 for the reorganisation of the chambers of commerce, industry, crafts and agriculture was issued on 23 December 1993, it was entrusted with the task of planning social and economic development locally. In consideration of the present economic and social scenario and to continue the traditional mission that has always characterised the entrepreneurs of Treviso - foreign trade -, the institutional tasks of the agency today are particularly focused on an accurate selection of services to be offered to all the interested parties, in order to appropriately meet the requirements of the economic system of the province, which is one of the most industrialised Italian districts.

The Treviso Chamber of Commerce was one of the first agencies to adopt a Quality Certification System for all services, and the first ever to obtain the ‘Recognised for Excellence’ award according to the European Foundation for Quality Management (EFQM) Model. Over the last few years, the Chamber has been involved in, and is still committed to, ensuring significant experiences within the framework of the Italian Public Administration by participating as ‘best practice’ in several national conferences and workshops, including the PA Forum (Rome) and EuroPA (Rimini). The course undertaken has created both the cultural and layout prerequisites to introduce new working methods with more effectiveness with the purpose of establishing Lean Organisations. These techniques are still very rare cases of innovation in the Italian Public Administration today.

Award info
Award category: public service delivery
Award type: submission
Award year: 2009
Project type
Sector: Economic affairs, competition, SME
Type of activity: quality management
Keywords: Lean organisation, quality management, standardisation, EFQM
Short English description: The Treviso Chamber of Commerce was one of the first agencies to adopt a Quality Certification System for all services
Further information
Organisation: Treviso Chamber of Commerce
Other applicants:
Homepage:
Level of government: local level
Size of organisation: >100
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:


Application of the lean organisation principle in Treviso chamber of commerce (21.2495904° S, 48.3110225° W)
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