Aha plus

From EPSA - European Public Sector Award


What is aha plus? aha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.

For example: The musician Alex attends the rehearsals of his band every week. He is also responsible for the website of the band and for this webmaster activity he gets points in aha plus. In order to be able to collect points young people need the regional youth card "aha card", and the association for which they want to get active must be registered at the aha plus platform and publish its activities (QUESTS) online. The young person can exchange the collected POINTS for so-called REWARDS - a job shadowing in a well-known company, a meet-and-greet with a famous person, concert tickets, etc.

Apart from the opportunities which aha plus offers to young people who are already active in an association, the tool also helps young people who would like to do voluntary work to find appropriate tasks. It offers organisations the opportunity to promote their activities among young people. The tool’s special selection opportunities allow associations to find suitable youngsters and young people to find interesting activities.

How does aha plus work?

For young people from 12 to 24 years of age: They get the aha card (youth card in the State of Vorarlberg), set a user name and a password for aha plus, enter their interests and their associations and get going.

For organisations, associations, institutions, municipalities, initiatives: They complete the registration form and send it to the youth information centre "aha", the data are verified by aha and they receive login details by email. The administrator registers and adds to the system the activities (quests) which the young people can do at the organisation.

For reward sponsors: They send their reward ideas to the youth Information centre aha.

Eperience, credentials and employment prospects: Young people do not only collect points for their voluntary activities but experience as well. An overview of this experience is depicted in the so-called Xperience diagram. The experience areas of each quest are determined by the associations when they enter the quest in the tool. It can be one or several areas. The areas have been worked out in cooperation with a human resources office, which considers them relevant for professional life as well. It was a conscious decision to call the areas “experience” and not “competences” since we cannot tell if the young people have really gained competences while doing a quest but, in any case, they do have the opportunity to gain experience in the area. Young people will have the possibility to apply for a "Social Curiculum Vitae" which makes the volunteering visible in order to enhance their employment prospects and to reflect the experiences they collected in their volunteering to raise their self-awareness and self-confidence.

The experience areas are:

 Arts and creativity

 Catering

 Craft and technology

 Education

 Environmental protection

 Finance

 Marketing

 Organisation

 Security

 Social welfare

 Responsibility

Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level
Award type: nominee
Award year: 2019
Project type
Sector: cross-sectoral
Type of activity:
Keywords: youth, volunteering, active citizenship, nudging, recognition, non-formal learning, employment prospects
Short English description: aha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.
Further information
Organisation: Office for Future Related Issues (Federal Government Vorarlberg/Austria)
Other applicants:
Level of government: regional level
Size of organisation: 1-25
Number of people involved: 1-5
Country: Austria
EU membership: EU member
Language code: en
Start date:
End date:

Aha plus (47.502860721034, 9.7451655140022)
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