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"The DLS Portal" e-Services Platform +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
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'Malopolska 2020 - unlimited opportunities - unlimited debate' - regional public discussion on the malopolska region development strategy for 2011-2020 +Opening up the public sector  +
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3000 Ambassadors for Road Safety +Weathering the storm. creative solutions in a time of crisis - european and national level  +
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A Root and Branch Reformation of a Organisation´s Business Model +New solutions to complex challenges - regional level  +
A Wealth of Ideas – IdéRiget +The public sector as partner for a better society - european, national and regional level  +
A day 'Never to forget' +Citizen involvement  +
A fair deal - Electronic charging orders +Smart public service delivery  +
A model for innovation development between public agencies +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
A new deal for administrative leadership in the renewed flemish government administration +Leadership and change  +
A new planning, programming, control system of Pescara Province +Scarce resources  +
A process - oriented organisational chart: A new path, reflecting our daily business +Leadership and change  +
A small central european town in the storm of the economical depression +Smart public service delivery  +
A smart Labour Inspectorate for the future - Luxembourg +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
A step change - Aberdeen city council's leadership for a low-carbon economy +Going green  +
A sustainable approach for the management of air & ground movements of aircraft in respect with airport resident´s needs and expectations +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
A.U.G.E +Leadership and change  +
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards Success +New solutions to complex challenges - supra-local and local level  +
ACI mobility information system Luceverde +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
ACT - ACT for competence in training +Smart public service delivery  +
AGMA Agency Staff Procurement Project +Scarce resources  +
ALF (Child Benefit without Application) +The public sector as partner for a better society - european, national and regional level  +
ARHiNET +Opening up the public sector  +
ARPIA +Going green  +
ASET - Automatic Social Energy Tariff +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
About People with People - Award for Local Democracy Support and Cooperation with NGOs +Collaborative governance  +
Accessibility Plus Programme (Polish: Program Dostępność Plus) +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Accréditation des services d'inspection de la direction générale de l'alimentation +Scarce resources  +
Achieving readiness for prompt recovery of orphan radioactive sources +Going green  +
Action Programme for Large Families – Three Plus Family +The public sector as partner for a better society - supra-local and local level  +
Action strategy +Partnership working  +
Actions against economic crisis +Opening up the public sector  +
Addressing complex challenges of legislation in the 21st century: ParLex - A comprehensive e-legislative system +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Administration of public funds allocated for environmental protection and water management using priority programmes +Going green  +
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public Services +The public sector as partner for a better society - european, national and regional level  +
Administrative consultation project +Public service delivery  +
Advanced techniques to provide efficient services to citizens in conditions of maximum security +Smart public service delivery  +
Age-friendly Cities and Communities Program +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Agora +Citizen involvement  +
Aha plus +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
Aida 2009 +Public service delivery  +
Air traffic service provider +Public service delivery  +
Airborne Laserscanning in den Ländern - Hochgenaue Geländemodelle für Umweltschutz und Raumordnung +Scarce resources  +
Alba Iulia Smart City 2018 +New solutions to complex challenges - supra-local and local level  +
Alise - Kommunal im CNC – Gemeinden - i–Services für BürgerInnen in Kärntner Gemeinden +Collaborative governance  +
All in one - One-stop-shop for Citizens +Public service delivery  +
AlpCity +Collaborative governance  +
Altena - eine Stadt für alle Generationen +Demographic change  +
Ambient assisted living +Smart public service delivery  +
An administration for all - Strategic modernisation plan of the administration of castilla and leon 2008-2011 +Opening up the public sector  +
An innovative Anti Fraud System +Collaborative governance  +
Analysis and reorganisation by processes +Opening up the public sector  +
Andalusian Health e-Library +Weathering the storm. creative solutions in a time of crisis - regional level  +
Angels & Dragons +Scarce resources  +
AntON-DigiKo Anträge Online NRW - Ausgabe von Chipkarten für den Einsatz im digitalen Kontrollgerät +Scarce resources  +
Anti-corruption training in kindergartens +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Application of the lean organisation principle in Treviso chamber of commerce +Public service delivery  +
Aragon Open Government Plan +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
Asker WelfareLab +New solutions to complex challenges - supra-local and local level  +
Asmel Consortile +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Atrium +Partnership working  +
Aubau einer gemeinsamen Geodatenbasis zwischendem Land OÖ und den Gemeinden in OÖ (Einreichkategorie "Gemeinsam Handeln") +Collaborative governance  +
Audio - internal audit for local government organisations +Smart public service delivery  +
Aufbau Buchungszentrum +Scarce resources  +
Aufbau der Geodateninfrastruktur Rheinland Pfalz - GeoPortal.rlp und WebGIS.rlp-CD +Collaborative governance  +
Aufbau regionales Geodatencenter und operative Zusammenarbeit der Vermessungsämter Hornen und Thalwil +Collaborative governance  +
Austrian Business Service Portal (BSP) +Weathering the storm. creative solutions in a time of crisis - european and national level  +
Austrian nanotechnology action plan - stakeholder process +Opening up the public sector  +
Automated Employee Tax Assessment +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Automated services of urban planning certificates +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Available Cinema +The public sector as partner for a better society - european, national and regional level  +
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B 19 neu Immenstadt - Kempten und Hochwasserschutz Obere Iller im Bereich des Seifener Beckens (nördlich von Immenstadt im Allgäu) +Collaborative governance  +
BIS - Budget information system +Smart public service delivery  +
BQ-Portal – The Information Portal for Foreign Professional Qualifications +The public sector as partner for a better society - european, national and regional level  +
BQC - Benchmarking quality circles for local public services +Smart public service delivery  +
Barcelona province - support for the internationalisation of local governments +Smart public service delivery  +
Becoming a single juridical entity +Public service delivery  +
Benchmark management of central government +Public service delivery  +
Benchmark policy +Public service delivery  +
Beratung der Geschäftsführung der Arbeitsgemeinschaften +Scarce resources  +
Berichtenbox app MijnOverheid +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Bernradio - Swisscom maritime communication +Opening up the public sector  +
Best organisation (BEST) +Leadership and change  +
Best practice of alien procedure +Smart public service delivery  +
Better Place +The public sector as partner for a better society - supra-local and local level  +
Better access to advance payments for the beneficiaries of the polish operational programme innovative economy 2007-2013 +Smart public service delivery  +
Better administrative service through electronic government +Smart public service delivery  +
Better and more in public administration +Citizen involvement  +
Bewohner-Service – Beratung . Begegnung . Beteiligung +Demographic change  +
BiblioLab: creation, experimentation and innovation at the Barcelona Province Public Libraries Network +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Bibliotek 2007 / Library 2007 +Scarce resources  +
Birmingham city council business transformation programme +Smart public service delivery  +
BiscayTIK +Weathering the storm. creative solutions in a time of crisis - supra-local and local level  +
Bites Programme +Going green  +
Blended learning in the selection and placement process +Smart public service delivery  +
Books on the way! The postal deIivery service by the public libraries of Graz +Public service delivery  +
Borger.dk MyPage - Joint development and reuse of key infrastructure components resulting in cost saving and a better, more personal, user experience +Smart public service delivery  +
Bottom-up innovative solutions for the Public Administration +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Bouwen aan Brieven / Improving letters +Opening up the public sector  +
Brabo: Management by objectives +Leadership and change  +
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructure +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Bridging the gap - Intermediate care service, county roscommon +Opening up the public sector  +
Briding the gap between biomedical science and public decision-making +Public service delivery  +
Bringing administration closer to citizen - Audiences' programme - The county council from your neighbourhood/village/house +Opening up the public sector  +
Bringing business event services to life: A case of the Estonian Company Registration Portal +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Bringing the Gothenburg and Lisbon principles to the attention of pupils in secondary education +Citizen involvement  +
Budget at glance +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Budget citizens' forum +Opening up the public sector  +
Bulgarian Counter-Undervaluation Methodology +New solutions to complex challenges - european or national level  +
Bureaucratic simplification of social assistance +Smart public service delivery  +
Bündnis für Familie Oberösterreich (Alliance for family) +Partnership working  +
Bürgerhaushalt Berlin-Lichtenberg +Scarce resources  +
Büro für Zukunftsfragen, kurz Zukunftsbüro (ZuB) +Collaborative governance  +
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C!YOU-START-LEARNING@HAMBURG:Online self-assessment service to assist carrer orientation +Public service delivery  +
CAMERA SMART +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
CH@UN: Web-basierte Plattform für verwaltungsweite Konsultation und Konsolidierung von offiziellen schweizerischen Positionen +Scarce resources  +
CIVIL UAVS INITIATIVE +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
CKI - Coordination and information centre +Smart public service delivery  +
CSR campaign +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTS +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Calderoni online database framework +Citizen involvement  +
Car tax payment service through internet banking and atm cash machines +Partnership working  +
CedarNet Kecskemét Program +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Celebrating the 9th may - National and European values +Opening up the public sector  +
Central Integrated Electronic Document Managment System +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Centralised system of acceptance, registration and investigation of consumer complaints +Citizen involvement  +
Centre Services aux Citoyens +Scarce resources  +
Challenge-Driven Innovation – Societal Challenges as Growth Opportunities +The public sector as partner for a better society - european, national and regional level  +
Change your attitude, everything will change! +Smart public service delivery  +
Change² - Achieving more together +Smart public service delivery  +
Check your local taxes +Public service delivery  +
Children's City - A multifunctional playing ground for children from Oradea and the neighbouring areas +Scarce resources  +
Children-based Ecological Living Perspective +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Cisternino 2020 +Citizen involvement  +
Citizen Spot +The public sector as partner for a better society - european, national and regional level  +
Citizen Spots +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Citizen Vocabularies Public Administration and Public Health +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Citizen involvement for more effective decisions +Citizen involvement  +
Citizen involvement in Ghent: Ledeberg leeft! +Citizen involvement  +
Citizen services +Opening up the public sector  +
City Deals +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
City hall Innovation +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
City of Sharing- a strategy for social vulnerability and exclusion +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Civic alcohol forum (CAF) +Partnership working  +
Civic rights and integration - understanding citizenship and exercise it fully +Opening up the public sector  +
Civil society involvement in the welcoming and integration of immigrants - The case of Portugal +Opening up the public sector  +
Clean neighbourhoods +Going green  +
Clean up the Atlantic - Cascais +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Client flow management +Public service delivery  +
Client's needs survey as a way to start a dialogue with citizens +Opening up the public sector  +
Climate for changes +Going green  +
Climate-Proof Water Management: Social Dialogue and Regional Participation +The public sector as partner for a better society - european, national and regional level  +
ClujNetworking4Europe +Collaborative governance  +
Co-creating with Youngsters +Weathering the storm. creative solutions in a time of crisis - supra-local and local level  +
Co-creation platform www.e3lab.at +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Coaching to selfcare and early discharge for hip surgery +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
Code my city +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Collaboration in Catalonia in the field of e-government +Partnership working  +
Collaborative Procurement for Energy in Portugal - Sharing Value Together +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Collaborative budget 2.0 +Opening up the public sector  +
Collaborative governance with eCognocracy - design of public policies in cadrete +Opening up the public sector  +
Collaborative government and disabled citizens +Collaborative governance  +
Cologne participatory budget +Citizen involvement  +
Common identification and registration of Agriculturists and their lots +Scarce resources  +
Common shared system for purchasing telecommunications services to be provided at municipal level +Smart public service delivery  +
Community Social Services Plan for Otrokovicko (KPSS) +Collaborative governance  +
Community alcohol partnership (CAP) +Partnership working  +
Community counsellors +Public service delivery  +
Community planning of social services +Opening up the public sector  +
Community social services for adults with mental health problems +Collaborative governance  +
Compensation for Sickness in Denmark (CSD) +Scarce resources  +
Complaint frot office for service quality +Citizen involvement  +
Complex performance development at the mayor's office of Budapest 13th district +Public service delivery  +
Complex thermo-modernisation of education institutions buildings in radzionków gmina (Municipal commune) +Going green  +
Compteurs d'eau intelligents +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Concept Phone Book (PB) +Scarce resources  +
Conflicts between citizens and government: Towards a pro-aktive, solution-driven approach +Public service delivery  +
Construction of a non-drinking water network in viladecans +Going green  +
Contactpunt Vlaamse Infolijn: integrated public information service for all +Scarce resources  +
Continuous educational track for public administration managers in Junta De Castilla Y León +Smart public service delivery  +
Continuous learning - leadership route +Leadership and change  +
Controlling der Infrastrukturfinanzierung der Schweizerischen Bundesbahnen SBB +Scarce resources  +
Cooperation Agreement +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Cooperation between the headquarters of the state fire service in Malopolska the fire and rescue corps in Presov and the fire and rescue corps in Zilina +Partnership working  +
Cooperation of craftsmen and merchants in assessment and collection of taxes +Citizen involvement  +
Coordination Commission on Integrated Water Policy (CIW): pivot of the integrated water management in Flanders. +Collaborative governance  +
Corporate flag state governance +Opening up the public sector  +
Court Audio Record Labelling System TIX +New solutions to complex challenges - european or national level  +
Creating housing together +Opening up the public sector  +
Creating social impact through innovative financing tools for an intelligent, sustainable and inclusive growth +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Creating value through shared services +Smart public service delivery  +
Creation of new social infrastructure and Up-to-Date service system of slavutych under conditions of early shutdown of chernobyl NPP +Smart public service delivery  +
Crime Reduction Toolkit +New solutions to complex challenges - european or national level  +
Criminal record service improvement +Public service delivery  +
Cross-border cooperation through the Pyrenees +Partnership working  +
Cultural and organisational change in the mainstream of a meta-ethics approach +Leadership and change  +
Cultural heritage and museums - Moving towards gender perspective +Opening up the public sector  +
Culture and sports path kulps! +Partnership working  +
Curricular Reform in Croatia +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Cyprus eProcurement total solution +Smart public service delivery  +
Cyprus price level monitoring project (PLMP) +Public service delivery  +
Cê ao Cubo - Composting Centre +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
D
DISCIMUS +Weathering the storm. creative solutions in a time of crisis - regional level  +
DOCAP 2020 - Dortmund climate action programme 2020 +Opening up the public sector  +
Das Betriebsbuch-Qualitätsmanagement mit "Bordmitteln" +Scarce resources  +
Das Heerespersonalamt (HPA) als Kompetenzzentrum des operativen Personalmanagements des Bundesheeres +Scarce resources  +
Das Iserlohner Modell für Offene Ganztagsgrundschulen +Demographic change  +
Das Salmshäuser Modell - Ein innovatives Ausbau- und Finanzierungskonzept für preisgünstigere Strassen +Scarce resources  +
Data from science and universities available and useful for a citizen – the Integrated System of Information on Science and Higher Education (POL-on) and the System for Monitoring Professional Careers of Graduates (ELA) +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
DataCity Barcelona, using data to solve urban challenges posed by the city, collaboration between public and private sectors. +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Deaf Help +New solutions to complex challenges - regional level  +
Decidim. Free Open-Source participatory democracy for cities and organizations +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Delivering better services for citizens through improved efficiency and collaboration +Smart public service delivery  +
Delivery of 112 rescue service by provincial headquaters of state fire service in poznan +Public service delivery  +
Delta business centre +Smart public service delivery  +
Dematerialisation of documents +Public service delivery  +
Demografischer Wandel als Herausforderung der Stadt Kassel +Demographic change  +
Demographieforum Oberberg +Demographic change  +
Demographiesensible Personalpolitik über Diversity Management +Demographic change  +
Demographischer Wandel als Managementaufgabe auf Kreisebene +Demographic change  +
Den demographischen Wandel steuern +Demographic change  +
Design, development, implementation and management of the budget, financial and accounting information system of the french state +Public service delivery  +
Destination Barcelona +New solutions to complex challenges - supra-local and local level  +
Develop rural area in alba county - New steps towards good practices and sustainability +Smart public service delivery  +
Developing quality culture via self-evaluation and public accountability +Public service delivery  +
Development and implementation of electronic sick notes and maternity leave certificates managememt applicatin system +Smart public service delivery  +
Development and operation of international airports at Larnaka and Pafos +Partnership working  +
Development and use of a new management system for the execution of major construction projects +Smart public service delivery  +
Development of Lifelong Learning Opportunities in Rural Areas +The public sector as partner for a better society - european, national and regional level  +
Development of Wellbeing and Civil Safety in Municipalities +Weathering the storm. creative solutions in a time of crisis - regional level  +
Die Bleistiftspitzer von GESTERN spitzen am eBusiness (uBusiness) von MORGEN +Scarce resources  +
Die Nürtinger Formel - Good Governance in Nürtingen +Collaborative governance  +
Die Schuldenbremse +Scarce resources  +
Die neue Dortmunder Planungskultur: Stadtentwicklung, Beteiligung, strategische Planung +Collaborative governance  +
Die österreichische e-card als Bürgerkarte +Scarce resources  +
Dienstvereinbarung zur Vereinbarkeit von Familie und Beruf, zur Qualifizierung und zur Personalentwicklung +Demographic change  +
Difain csa - Initial decrease of the current phenomena encountered in supervising children left home alone +Smart public service delivery  +
Digit 2.0 smart edition +Smart public service delivery  +
Digit Tribunale di Cremona +Scarce resources  +
Digital File +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Digital Justice +New solutions to complex challenges - european or national level  +
Digital Pathology +The public sector as partner for a better society - supra-local and local level  +
Digital Social House Harelbeke +Collaborative governance  +
Digital Transformation of the legislation and regulations process chain +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +
Digital services zone on cultural heritage +Smart public service delivery  +
Digital solutions in civil status activity and people records +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level  +
Digital transformation of electronic public procurement: from sourcing to receiving the first invoice +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level  +
Digital week in Ghent +Partnership working  +
Digitale regio kortrijk +Opening up the public sector  +
Digitalization of tax return system in Hungary +New solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level  +