By adapting private sector models of consumer involvement in business planning and delivery, but also by building on concepts of ‘open government’ - whereby the business of governments and state administrations is opened up at all levels for effective public scrutiny of oversights, as well as allowing involvement in planning and delivery of public services - public administrations have developed institutional and policy frameworks to promote transparency in government, access to information, consultation and ultimately involvement in making policy decisions.
In effect, building effective participative partnerships between governments, citizens and civil society organisations is at the heart of this approach and is demonstrated by various processes and systems designed to:
Some of the terms and areas which might be used to describe increasing citizen involvement include:
Ultimately, increased citizen involvement generally aims to increase community participation and social capital, improve service delivery, promote social inclusion/cohesion or address perceived democratic defcits. In essence, it is about moving from models of ‘government’ to models of ‘governance’.
This topic was looking for showcase projects based on how public administrations are meeting this new role in society by displaying citizen involvement in service design, production and/or delivery.
The projects under THEME 2 demonstrate the following aspects:
ability and representativeness;
more direct forms of participatory democracy;
amending legislative provisions to facilitate citizen involvement;