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The impact of implementing quality management in higher education

From EPSA - European Public Sector Award

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The implementation of quality in higher education is one of the important issues for academic institutions. The need for education in the academic sector (as well as the need for reform) represents a top priority for all the members involved in the higher educational system. Due to the recent global economic crisis, the educational process will have to assure efficiency, efficacy and productivity and must implement these principles itself.

The higher education system must focus and take into account the students’ training needs (one of the fundamental principles of the new public management). Organisational behaviour in the public sector was organised (until the 1980s) according to the Max Weber principles. The new public management, called Managerialism, represents an organisational principle of the public sector and implements the Taylor principles. It was initiated in the 1980s in the United States and began to be implemented in the European organisations from the 1990s.

This project intends to assist public managers from the education system to approach some principles called Strategic Quality Management in Education (SQME). SQME is a three-part process based on staff at different levels making their own unique contribution to quality improvement. Senior managers and governors take the lead in strategic quality management by setting out the institution, visions, priorities and policies.

Amongst others, the main objectives are:

  • Establishing a good practice Code regarding the implementation of quality management in universities and implementing the 1980s public management principles, according to Friederick Taylor;
  • Establishing an efficient know-how transfer between the University of Lille 2, ‘Ovidius’ University and ASE Bucharest;
  • Establishing real partnerships between ‘Ovidius’ University Constanta, the economic sector and social partners; the Faculty of Law and Public Administration will implement university practice programmes, university and postgraduate training;
  • Identifying alternative financial resources for the study programmes;
  • Dividing the study programmes in such a manner that the teaching activity of the educational curriculum is carried out in the training programmes of the economic and social sector;
  • Monitoring the evolution of the postgraduate’s career by developing an online platform named ‘Observator’ and in order for the student to attain the diploma, certificates and certifications he/she must fulfil the requirements to access this platform;
  • Establishing a questionnaire in order to evaluate the training needs of the students;
  • Establishing a Review Board in which the students’ representatives from every study year should be involved in every decision made by the Faculty members;
  • Establishing e-kiosks within the multimedia sector, with the help of which, the students can be informed.
Award info
Award category: leadership and change
Award type: submission
Award year: 2009
Project type
Sector: Education (higher and lower), training and learning
Type of activity: quality management
Keywords: New public management, efficiency, Taylor’s principles, quality in education, quality management
Short English description: This project intends to assist public managers from the education system to approach some principles called Strategic Quality Management in Education (SQME)
Further information
Organisation: Univerisity Ovidius of Constanta, Faculty of Law and Public Administration
Other applicants: University Lille 2, Droit et Sante, France Academy of Economic Studies
Homepage:
Level of government: local level
Size of organisation: >100
Number of people involved:
Country: Romania
EU membership: EU member
Language code: en
Start date:
End date:


The impact of implementing quality management in higher education (40.1086522, -83.7609451)
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