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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
The people of Braila - European citizensRomaniaPrefect’s Institution of Braila County2011Local levelPublic administration, modernisation, institutional affairs, reformThe aim of this project is to open the Prefect’s Institution of Braila County to the citizens, as a representative of the government, while promoting the EU’s policies in the county.
Police - Ipol MobileSwitzerlandDépartement de la sécurité de la police et de l’environnement2011Regional levelJustice, police, human rights and securityThese applications are hosted on a website with a police procedure for authentication. In case of loss or theft of the device, it can be locked remotely and on the spot. An initial assessment of use indicates a huge reduction of calls to police stations and requests for information from police patrols.
How did the public administration of popesti succeed in delivering services to citizens in this period?RomaniaPrimaria popesti, Valcea County2011Local levelPublic administration, modernisation, institutional affairs, reformThe goal is also to rehabilitate and modernise the dispensary in Popesti by purchasing an ultrasound and renovating the building.
Selective waste collection system in caracal cityRomaniaCaracal City Hall2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project introduces a new system for this part of the county, the selective waste collection system.
Continuous educational track for public administration managers in Junta De Castilla Y LeónSpainECLAP2011Regional levelEducation (higher and lower), training and learningThis continuous educational track focuses on strengthening the managerial soft skills and behavioural competences that are required in the public administration.
Growth-oriented economy development programme of békés county (NGP)HungaryBékés County Government2011Regional levelScience, research, innovationIts objectives were to promote sustainable development of the county’s economy, enhance competitiveness and the number of addedvalue producing jobs and to increase the quality of life.
Linea Amica - Friendly lineItalyFormez P.A.2011National levelPublic administration, modernisation, institutional affairs, reformIt is an initiative launched by the Italian Ministry of Public Administration and Innovation and operated by Formez P.A. since January 2009.
IssySpotsFranceIssy Média2011Local levelInformation society, technology, media and audiovisual‘IssySpots’ is an enhanced reality application for iPhone – an illustration of future eGovernment.
Water participation processes - 2006-2010 water framework directiveSpainCatalan Water Agency2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe aim was to address all existing interests (environmental, social and economic) in each river basin or sub-basin to improve the efficiency of water management.
One desk office through the implementation of an integrated informatics system at the level of caracal city hallRomaniaCaracal City Hall2011Local levelPublic administration, modernisation, institutional affairs, reformThe concept of ’One Desk Office’ places people (users) in the centre of local government, so that the quality of services and user satisfaction become the main concern.
Cyprus eProcurement total solutionCyprusTreasury of the Republic Treasury of the Republic2011National levelEconomic affairs, competition, SMEIn forming the project implementation strategy they have avoided any strict policy or decision-making actions being transferred to the system in order to fit all contracting authority needs, allowing them to use the system in as much depth as they feel appropriate in order to work on change management.
Economic support measures for the flemish soil remediation sectorBelgiumOVAM2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIn Flanders, land transfer is the main trigger for performing soil examinations and conducting a soil remediation project. Other than distorting the real estate market, postponing these land transfers therefore has a negative effect on the amount of remediated land.
BIS - Budget information systemAustriaFederal Ministry of Science and Research2011National levelScience, research, innovationBIS makes an effective, efficient and outcome-oriented budget planning possible and leads to an increased self-management.
ESignature applicationSpainMinistry of Territorial Policy and Public Administration2011National levelInformation society, technology, media and audiovisualThe electronic signature and, by extension, the @firma Client constitute a tool to confirm the origin and integrity of messages exchanged through telecommunication networks.
Increase of the allocation for the action 4.4 of the polish operational programme innovative economy as a ministry of economy' response to negative trends in the economy in the period 2008-2009PolandMinistry of Economy2011National levelEconomic affairs, competition, SMENew investments of high innovative potential. For instance, the Polish Agency for Enterprise Development – Implementing Body of the Action, received several requests from Beneficiaries to postpone starting dates of implementation of their projects and increase their co-financing due to difficult economic situation.
Intercomunic@ItalyCatanzaro Province Healthcare Agency2011Regional levelEmployment, labour related affairs and gender equalityThe objectives of the project included the introduction of communication technologies and ICT in the company, aimed primarily at promoting flexibility of working hours of working mothers.
Delta business centreSpainMunicipality of Viladecans2011Local levelEconomic affairs, competition, SMEThis coordination includes preparing agreements, organising events,´networking between the companies and the needs of the Delta Business Centre daily activity.
Educational and social services of maresmeSpainMaresme County Council2011Local levelEmployment, labour related affairs and gender equalityIt is a young administration that has been committed since its establishment in March 1988 to a model of managerial and organisational management services.
First cross-border urban ecology agency of the european unionSpainEixo Atlántico do Noroeste2011Regional levelRegional policy and development, decentralisationThe idea was to create an innovative instrument, which gives technical support to municipalities from the Galician – North of Portugal Euroregion, offering them management tools and specialised training, generating resources, developing studies and conducting dissemination and outreach activities.
Eco school patrolRomaniaRoman City Hall2011Local levelPublic administration, modernisation, institutional affairs, reformIn 2010, the city launched the challenge of Roman ‘Eco School Patrol’, a local project with a real potential for regional expansion.
ISAC, an intelligent online information and referral serviceSpainTerrassa City Council2011Local levelInformation society, technology, media and audiovisual‘iSAC’ (Citizens’ Attention Service) is an online information and referral service (I&R), designed by following a citizen-centric, citizen-inclusive and community-centric approach.
Pilot scheme sustainable buildingGermanyFederal Environment Agency2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe building is planned to exhibit a positive energy balance over the year, surpassing the standard of a zeroenergy building, and thus meet the requirements of Directive 2010/31/ EU of the European Parliament and of the Council on the energy performance of buildings.
Field lessonsPolandRDOŚ2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe project involved the participation of RDOŚ employees at major cultural events taking place over the weekends in Podlasie province and conducting ecological education there.
ERDF102 - Energy smart authorityMaltaMalta Housing Authority2011National levelThe Housing Authority has undertaken many initiatives to perform more environmentally-friendly practices, both in its day-to-day operations as well as in its buildings and units.
Creating value through shared servicesBelgiumJobpunt Vlaanderen2011Regional levelEmployment, labour related affairs and gender equalityIt is a unique shared services centre, creating value for its clients by bringing them together and putting them in touch with suppliers in the private market, thus creating economies of scale.
Language and mathematics in motionSwedenFörskolan Grinden2011Local levelEducation (higher and lower), training and learningThe whole project is based on the curriculum Lpfö 98 and in the revised new curriculum, coming out in June 2011, where the importance of children’s maths and language development will be clearer and more specifically confirmed.
One person, one idea - A better life for allRomaniaPrahova Labour Inspectorate2011Local levelEmployment, labour related affairs and gender equalityThe project implementation will result in two main types of outcomes: becoming an eco-friendly institution and being the promoter of green alternatives in its relations with companies.
Teleservice centre of the city of Linz (TSC) - first municipal call centre in AustriaAustriaMagistrat Linz, Austria2011Local levelPublic administration, modernisation, institutional affairs, reformIn 2001 the municipal authorities of Linz launched a service offensive with the aim of giving their citizens much better access to the individual services. Based on their customers’ need for information, communication and interaction.
Project G.A.I.AItalyCatanzaro Province Healthcare Agency2011Regional levelPublic health and social welfare/affairsThe national health plans and guidelines for health in the Region of Calabria have provided, among its objectives to be achieved, the protection of health in early life, childhood and adolescence.
EPrescribing in EstoniaEstoniaEstonian Health Insurance fund2011National levelPublic health and social welfare/affairsThe project has already enhanced openness and transparency in the area of prescribing medicines and, more importantly, it has opened up a whole new avenue for future developments aiming to share information and statistics, as well as to improve medical care and also the quality of decision-making among policy makers.
Complex thermo-modernisation of education institutions buildings in radzionków gmina (Municipal commune)PolandRadzionków City Council2011Local levelPublic administration, modernisation, institutional affairs, reformThe project consisted of thermo-modernisation works in educational buildings in order to decrease the cost of heating (including the cost of gas) and electric energy.
... further results