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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Smart Finance Website (www.okosanapenzzel.hu)HungaryMinistry of Finance2019National levelcross-sectoralThe promotion of financial literacy and the development of related programmes are important and urgent at national level in order to avoid or prevent events that cause financial losses to consumers. Accordingly, the Hungarian Government has set, as an outstanding goal, the improvement of the citizens’ financial literacy. The strategy targeting this significant objective covers 7 years, from 2017 to 2023, breaking down its practical implementation into two-year consecutive action plans
Multifunctional Health CenterRomania6th District General Direction for Social Care and Child Protection2019Local levelcross-sectoralThe "Sfantul Nectarie" Multifunctional Health Center is a sanitary unit with legal personality, established according to the Decision no. 129 / 25.05.2017 of the 6th District Local Council of the Municipality of Bucharest, subordinated to the 6th District General Direction for Social Care Child Protection. Opened in December 2017, the center has as its main objective the provision and development of complex outpatient services for the 6th District citizens, in a difficult social situation (lack of income), which does not allow access to healthcare information and services.
Together we are strong for childrenAustriaOffice of the Styrian State Government, A6 Department of Society (section2019Regional levelcross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
Digital FileEstoniaCentre of Registers and Information Systems2019National levelInformation society, technology, media and audiovisualThe digital Court File or as we call it the Digital File is a current development of the e-File. We have introduced the e-File as applying to EPSA in 2015 and then we already mentioned that we have the Digital File in development. Now that it is here and ready we feel like this solution is also worthy for applying. We are certainly proud and satisfied with it and believe that this will remarkably improve the process of court proceedings.
"The DLS Portal" e-Services PlatformCyprusDepartment of Lands and Surveys2019National levelInformation society, technology, media and audiovisualUndoubtedly, DLS is the main source of data relating to Immovable Property. The data in conjunction with the procedures generating and supporting them are the main and core asset of the Department, providing value added and a strategic advantage. Their further use and utilization becomes an imperative need, as these data in order to be productive, should first of all be structured correctly and at the same time, through interoperable means and technology, be available primarily horizontally, across the Public Sector, to other bodies, businesses, researchers and ultimately the citizen himself.
Bringing business event services to life: A case of the Estonian Company Registration PortalEstoniaMinistry of Economic Affairs and Communications2019National levelcross-sectoralEstonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
Region for Everyone (Deinstitutionalisation of Social Services)Czech RepublicMoravian-Silesian Region2019Regional levelcross-sectoral
City hall InnovationNorwayCity of Sandnes2019Local levelcross-sectoralIn the beginning of 2019 the administration in the City of Sandnes moved into a new City hall in the City center of Sandnes. The relocation represents much more than just a new City hall, we have create a space for citizen involvment, innovation and a testing area for new solution in our city. We claim that our new City Hall is the smartest one there is in Norway at the moment.
RO-ALERTRomaniaSpecial Telecommunications Service2019National levelcross-sectoralRO-ALERT is a public warning system based on Cell Broadcast service standardized by 3GPP, used by the Romanian authorities with attributions in alerting citizens in circumstances generated by events such as extreme weather, ominous flood, fires that endanger citizens’ lives and properties.
“Joint effort towards best results” Result oriented management and stakeholders engagement as an example of modern and effective public administration represented by Opolskie Revenue Administration.”PolandRevenue Administration Regional Office in Opole2019Regional levelTaxation, customs, financesManagement is only effective if it covers all the key aspects of the institution's work. After consolidation, which took place in 2017, the three main administrations; tax, custom and fiscal control were combined into one large organization. Consolidation, which united the forces of many differently operated and managed offices, required the adoption of new, innovative management methods. This was one of the main reasons for introducing a new management model in the Opolskie Revenue Administration, which on one hand combines elements related to a high standard of services provided by focusing on achieving the best results and on the other hand takes into account the human aspects.
RML - Rede Mulher Líder (Leader Women Network)PortugalIAPMEI - Public Agency for Competitiveness and Innovation2019National levelEconomic affairs, competition, SMEThe RML – Rede Mulher Líder (Leader Woman Network) is a successful case of public-private partnership. It consists of a community of practice of women on the Board of companies with recognized good performance.

The project was originally designed and tested for 6 months with the help of 14 top managers of highly performative SMEs, and was then launched by IAPMEI, the SMEs Public Agency, in the first semester of 2017.

The aim of the network is: 1. to break isolation of the women on top management, and; 2. to foster and accelerate innovation processes in good performing companies who embrace gender diversity in their top management.
Cê ao Cubo - Composting CentrePortugalJunta de Freguesia de Campolide2019Local levelcross-sectoral
Regional Warning System (RSO)PolandMinistry of Interior and Public Administration2019National levelcross-sectoralThe Regional Warning System (RSO in Polish) is free service available all over the country since the beginning of 2015. This e-service offers information about local threats. The project is financed and overseen substantially by the Ministry of the Interior and Administration.
Portal SNSPortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese National Health Service (NHS) Portal, formally Portal SNS, is an online platform that provides access to a wide range of information and services provided by entities that integrate the NHS and the Ministry of Health (https://www.sns.gov.pt). Under the SIMPLEX strategy that seeks the modernization of the public platforms provided by the Portuguese Government.
Integrated Platform for Identification and Verification of Insurance CrimePolandDigital Poland Project Centre2019National levelcross-sectoralThe project is a response to social problems and needs related to the growing phenomenon of insurance crime, globalization of criminal phenomena, while at the same time aiming to protect the interests of participants in the insurance market and citizens.
Strengthening Latvian authorities' capacity regarding foreign direct investment attractionLatviaMinistry of Economics of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project was to contribute towards strengthening Latvian institutions, in particular the Ministry of Economics, with a view to enhancing competitiveness, productivity, sustainable growth, job creation, and investment, in line with Article 4 of the SRSP Regulation.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoiceFranceGIP Maximilien2019Regional levelcross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
National Priority Implementation through the use of Change Management PracticesLithuaniaOffice of the Government of the Republic of Lithuania2019National levelPublic administration, modernisation, institutional affairs, reformFor a great number of years, Lithuanian governments have faced difficulties in coordinating and ensuring full implementation of national policy reforms. The existing strategic planning system in Lithuania is providing a base for the control of government action plan execution, but the number of jobs delivered later than planned, or with poor quality, has been increasingly high. In the result of this Initiative, the Prime Minister has formulated priority strategic projects‘ portfolio as well as approved and applied a standard of project management principles by which projects must be implemented.
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria Finance2019National levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
Strengthened synergy between the integrity management system and the internal control systemHungaryNationa Protective Service2019National levelPublic administration, modernisation, institutional affairs, reformAs of 1st October 2016 a new regulation came into force in Hungary. By the virtue of which a close connection was created between the integrity management system and the internal control system of the public administration organizations. The renewed and renamed risk management system and the integrity advisor became the main common elements of the integrity management system and the internal control system. The risk management system got an emphatically comprehensive role, definition and name: the ‘integrated risk management system’.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructureSpainAjuntament de Sant Feliu de Llobregat2019Local levelPublic administration, modernisation, institutional affairs, reformBrain4it (http://brain4it.org) is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
Impact of Process Management on Human Resources Development in Slovak Public AdministrationSlovakiaMinistry of Interior of the Slovak Republic2019National levelPublic administration, modernisation, institutional affairs, reformThe aim of this project is to create a public administration management and monitoring system based on clearly defined rules. OECD recommendations are built on competency-based management and job profiling. Ministry of Interior of the Slovak Republic is moving towards more strategic human resource management through process management by building tools for sustainable performance evaluation.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City Budapest2019National levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
Code my cityGreeceMinistry of Administrative Reconstruction Greece- Unit of Innovation and Best practices2019National levelcross-sectoralThe “Code my city” is an Innovation project, designed and organized by the Unit of Innovation and Best Practices of the Ministry of Administrative Reconstruction, enhancing systemic change in Schools, in order to improve the digital skills of teachers and pupils.
Digital solutions in civil status activity and people recordsRomaniaThe local community public service for the registration of persons2019Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
EDeliveryAustriaFederal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)2019National levelInformation society, technology, media and audiovisualThe eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
Porsgrunn Swimming AcademyNorwayPorsgrunn kommune2019Local levelEducation (higher and lower), training and learningIn 2015 Porgrunn municipality realised that the swimming ability among children and young adults was far from satisfactory. The fact that the abilities nation wide were just as bad did not ease the pain. Porsgrunn is a municipality of 36 000 inhabitants, 8000 under the age of 18. Porsgrunn is situated on the South coast of Norway.
University City TRD3.0 - Learning SocietyNorwayTrondheim Municipality2019Local levelcross-sectoralTrondheim Municipality and our local university, Norwegian University of Science and Technology - NTNU (which is also Norway’s largest University) have for many years had extensive cooperation within disciplines of importance to the municipal sector. Trondheim is now one of the most research-intensive cities in Europe per capita, which among other responsibliities gives us a unique ability and obligation to address the UN 2030 agenda for sustainable development. New demands for innovation and restructuring in the sector mean however, that the university-municipality collaboration must be developed to a new level. In the University City TRD3.0 - Learning Society program (TRD3.0) the collaboration is formalized into a 4-year comprehensive pilot, spanning all the municipal service areas; health and welfare, upbringing and education, city development, smartcity, and innovation.
On the road to full employment in Borsod-Abaúj-Zemplén CountyHungaryBorsod-Abaúj-Zemplén County Govenment Hungary2019Regional levelEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Immigrants straight to workNorwayFjell municipality2019Local levelEmployment, labour related affairs and gender equalityAs a consequence of the major influx of immigrants in 2015, Norway's municipalities were encouraged to implement extra efforts to welcome and settle those who were granted residence. Fjell municipality had previously settled 20 immigrants per year and accepted the challenge. In total, the municipality has welcomed and settled around 280 immigrants over the past few years. This has required reinforcements and improvements to the municipality's service organisation, in addition to improved competencies and cooperative culture throughout the organisation.
ETORKIZUNA ERAIKIZ: Open and collaborative governance to build an own future bringing people together with the public institutionsSpainPROVINCIAL COUNCIL OF GIPUZKOA2019Local levelPublic administration, modernisation, institutional affairs, reformIn 2015, the Provincial Council of Gizpuzkoa (PCG) conducted a survey that highlighted the need to change the relationship between institutions and society and the concern for the future. The PCG’s response is ETORKIZUNA ERAIKIZ, an open and collaborative governance model to build an own future bringing people together with the public institutions. Aimed at promoting reflection and experimentation in the medium and long term in a shared and cooperative way, a large-scale exercise in social innovation involving as many agents and citizens as possible.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Place-based anti-speculation housing policiesSpainMunicipal Institute of Housing and Renovation2019Local levelotherBarcelona City Council has launched the Right to Housing Plan 2016-2025, which includes specific measures to curb speculative practices in the private housing market and guarantee the right to housing, especially in the neighbourhoods most affected by gentrification.
Área da Transparência (en: Transparency Area)PortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese NHS (in portuguese Serviço Nacional de Saúde – SNS) provides individuals and organisations with a open data platform, the Área da Transparência. Accessible via https://transparencia.sns.gov.pt this platform that can be used and shared by anyone, for any purpose SPMS, EPE, our Organization that provides services and tools for the Portuguese NHS as well as for the Institutions under the Ministry of Health’s administration, we process this data publicly available to improve transparency in healthcare.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
Initiating digitalization at viadonau – Rethinking business processes in a digital contextAustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbH2019Local levelTransport and infrastructure
MySecuLuxembourgAdministration d'évaluation et de contrôle de l'assurance dépendance2019National levelotherThe MySecu platform now enables two-way electronic exchange between AEC and the providers and represents the new standard for communication to an external provider. The platform allows long-term care insurance providers to reassess safely the needs of dependent person.
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Programa de Gestió Alimentaria (Food Management Program)SpainDepartment of Social Welfare - Reus Town Hall2019Local levelcross-sectoralThe “Programa de Gestió Alimentaria” (Food Management Program) is a circular economy scheme that sprang out of a time of economic crisis in 2012 and has made Reus a leader in managing and combating food waste, with a highly positive impact in the social, economic and environmental spheres. The aim of this scheme is to recover food that is still fit for human consumption but is out of the retail circuit and ends up as waste, so reducing waste, creating jobs for people with disabilities and providing food for vulnerable people.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
GovLabLatvia - Public Sector Innovation LabsLatviaThe State Chancellery of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformBy the end of 2018 The State Chancellery of Latvia with the support of the European Commission's Structural Reform Support Programme (SRSP) kicked-off a project, which was given a name ExCeL! (Excellent for Centenary of Latvia!). The goal of the project was to set up 3 action orientated inter-disciplinary labs (which were later given a name - #GovLabLatvia) to target and roll out interventions in the public sector in areas of administrative simplification, strategic HR management, and public administration reputation and branding.
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbH2019Local levelPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
City of Sharing- a strategy for social vulnerability and exclusionDenmarkFredericia Kommune, Velfærdsinnovation og Sundhed2019Local levelotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance Austria2019National levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Training for civil servants in the Public Administration of the Health Sector in Latvia (No. SRSS/S2017/21)LatviaMinistry of Health of the Republic of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformLatvia has requested support from the European Commission under Regulation (EU) 2017/825 on the establishment of the Structural Reform Support Programme ("SRSP Regulation"). The request has been analysed by the Commission in accordance with the criteria and principles referred to in Article 7(2) of the SRSP Regulation, following which the European Commission has agreed to provide technical support to the Latvian Ministry of Health for launching a training programme for the Ministry of Health and its subordinate entities so as to improve their capacity to design and implement health policies.
A smart Labour Inspectorate for the future - LuxembourgLuxembourgLabour Inspectorate Luxembourg2019National levelcross-sectoralThe lack of training, wrong recruitment politic and methods, underdeveloped IT-tools and many retirements inducing a huge loss of know-know has brought the administration to its limits and a restructuration project has become inevitable.
Citizen Vocabularies Public Administration and Public HealthNetherlandsESociety Institute2019National levelcross-sectoralCitizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
The Network of Towns and Villages towards Sustainabilty: The whole is greater than the sum of its partsSpainDiputació de Barcelona2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAll Governance levels are part of the Network which has become a model of multilevel environmental governance in specific policies such as the Covenant of Mayors and the fight against climate change, environmental awareness, communication and education, waste prevention, etc.…and that has resulted in a better coordination between different Authorities, optimization of resources and guaranteeing that citizens from small villages benefit from sustainable policies and actions the same way as those who live in towns or cities.
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