From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
Partnership between the unemployment benefit payment office of the canton of neuchátel (CH) and póle-emploi (FR) for the processing of E301 formsSwitzerlandCaisse cantonale neuchâteloise d’assurance-chômage – Unemployment Benefit Payment Office of the Canton of Neuchâtel2011Regional levelPublic health and social welfare/affairsTo this end, the Unemployment Benefit Payment Office of the Canton of Neuchâtel set up an in-house competence centre to deal with questions related to the EU.
Construction of a non-drinking water network in viladecansSpainViladecans City Council2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project, proposing the use of new local water resources in Viladecans, implies using regenerated water and well water for irrigating the Viladecans green areas and cleaning its street, is an innovative project as it proposes the use of such resources to irrigate all the green areas covering a surface of 31.2 ha.
One nature - many viewsPolandGDEP2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIt aims to provide one place where all web services concerning the GDEP’s responsibilities are available through the main website.
The 'Di@vgeia (clarity)' programme, publishing all government decisions on the internetGreeceGeneral Secretariat of Public Administration & eGovernment2011National levelInformation society, technology, media and audiovisualThe implementation of the ‘Di@vgeia (Clarity)’ programme contributes substantially towards establishing a more transparent relationship between citizens and the state.
Opening of public sector via joint managementBulgariaMunicipality of Stara Zagora2011Local levelRegional policy and development, decentralisationThe main goal of the project is to prepare for an adequate strategic planning for 2014-2020, with a view to integrating urban development plans into plans to regenerate the economy, transport, housing policies, educational and healthcare policies, and the overall economic development, increased competition and expected climate change.
Integrated waste management system in cluj countyRomaniaCluj County Council2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe overall objective of the project is to support the preparation of a sound project pipeline in Cluj County for an integrated municipal solid waste management system, to be funded by the European Regional Development Fund (ERDF).
Individual auction of mobility - Disability aids and household supportNetherlandsMunicipality of Spijkenisse2011Local levelPublic health and social welfare/affairsThe concept of the internet auction is that the MDA is bought at a price that conforms to the market, and that second-hand MDAs which are still in a good condition will be used.
The city council of gotarrendura targets sustainable developmentSpainGotarrendura City Council2011Local levelPublic administration, modernisation, institutional affairs, reformThanks to the sustainability project in this rural community, different procedures have been developed, which open up various manners of participation.
WING - (W)inclusion policy in Georgian local governmentPolandCity Hall of Bydgoszcz2011Local levelExternal relations and aid, development and enlargementThe ‘WING’ project, co-financed by the Polish Ministry of Foreign Affairs with the ‘Polska Pomoc’ programme, is the first multilateral joint action dedicated to development policy and Eastern Partnership that is managed by the city of Bydgoszcz together with local and Georgian partners.
Diyarbakir call centre pilot projectTurkeyDiyarbakir Governorship2011Local levelPublic administration, modernisation, institutional affairs, reformThis project enables interaction between citizens and a wide range of public institutions.
BIS - Budget information systemAustriaFederal Ministry of Science and Research2011National levelScience, research, innovationBIS makes an effective, efficient and outcome-oriented budget planning possible and leads to an increased self-management.
Digit 2.0 smart editionItalyTribunale di Cremona2011Local levelJustice, police, human rights and securityThe goal of realising a fully integrated trial via web for criminal cases, in which judges, public prosecutors, lawyers, detainees and parties can discuss among themselves and share documents via the web, without the ‘costs’ of a physical presence.
Increase of the allocation for the action 4.4 of the polish operational programme innovative economy as a ministry of economy' response to negative trends in the economy in the period 2008-2009PolandMinistry of Economy2011National levelEconomic affairs, competition, SMENew investments of high innovative potential. For instance, the Polish Agency for Enterprise Development – Implementing Body of the Action, received several requests from Beneficiaries to postpone starting dates of implementation of their projects and increase their co-financing due to difficult economic situation.
ES + Vila realPortugalCivil Government of Vila Real2011Regional levelRegional policy and development, decentralisationThis project is seen as the optimal first step in empowering local agents to maximize their impact and capacity to generate change.
Manifesto about safe - sustainable and autonomous - mobility during 'Home-School' routesItalyMunicipality of Reggio Emilia2011Local levelotherThe ‘Manifesto about safe – sustainable and autonomous – mobility during ‘home-school’ routes’ is a tool to involve all city schools in the topic of mobility. - The geoportal of the swiss confederationSwitzerlandFederal Office of Topography swisstopo2011National levelPublic administration, modernisation, institutional affairs, reform‘’ is the federal government platform that facilitates public access to this spatial data.
Police - Ipol MobileSwitzerlandDépartement de la sécurité de la police et de l’environnement2011Regional levelJustice, police, human rights and securityThese applications are hosted on a website with a police procedure for authentication. In case of loss or theft of the device, it can be locked remotely and on the spot. An initial assessment of use indicates a huge reduction of calls to police stations and requests for information from police patrols.
Austrian nanotechnology action plan - stakeholder processAustriaAustrian Federal Ministry for Environment2011National levelScience, research, innovationThe Austrian Nanotechnology Action Plan is an example of how stakeholders with different expectations and interests can work together to develop common concrete measures for a very complex subject area.
European commission job screeningBelgiumEuropean Commission DG Human Resources2011EU institutionsPublic administration, modernisation, institutional affairs, reformThe yearly Job Screening exercise has strongly pushed towards an alignment of the planning processes for activities, the budget and human resources
Bites ProgrammeUnited KingdomBelfast City Council2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘BITES’ focuses upon five key modules consisting of (i) waste (ii) procurement (iii) water (iv) logistics and (v) energy, which businesses consider in a structured manner in order to test how they can improve their sustainability by reviewing their regulatory compliance and increase their competitiveness through new staff trainings and changing behaviours with contractors and suppliers.
IssySpotsFranceIssy Média2011Local levelInformation society, technology, media and audiovisual‘IssySpots’ is an enhanced reality application for iPhone – an illustration of future eGovernment.
The smarter networkNetherlandsMinistry of the Interior and Kingdom Relations2011National levelPublic administration, modernisation, institutional affairs, reformBefore summer 2011, a ‘grand café’ took place, a bigger meeting with the main objective of giving a space to doetanks to report the results they suggest to the problems that governmental organisations expressed.
Celebrating the 9th may - National and European valuesRomaniaVrancea County Council2011Local levelPublic administration, modernisation, institutional affairs, reformThe event ‘Regions of Europe – Europe of Regions’, held in Brussels on the occasion of Europe Day by the Committee of the Regions, was attended by Vrancea with the stand ‘Vrancea – the county where history meets legends’.
Radical innovation in energy policy and management of towns and cities in the province of Barcelona - The public-private partnership (PPP) as an opportunity for an effective climate protection policySpainBarcelona Provincial Council – Evironmental Services2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis produces a double benefit, environmental and economic: a reduction in CO2 emissions, which must be more than 20% by 2020, a reduction in consumer spending bills, and increased revenue by selling new electricity produced by local authorities.
One desk office through the implementation of an integrated informatics system at the level of caracal city hallRomaniaCaracal City Hall2011Local levelPublic administration, modernisation, institutional affairs, reformThe concept of ’One Desk Office’ places people (users) in the centre of local government, so that the quality of services and user satisfaction become the main concern.
Analysis and reorganisation by processesItalyJuvenile Court of Salerno2011Local levelJustice, police, human rights and securityThe services are based on the principle of equality, guaranteeing equal treatment to all citizens, without distinction of nationality, sex, language, religion or political opinion.
Www.certificates.ieIrelandCivil Registration Service2011National levelPublic health and social welfare/affairsIt was a new and innovative way of providing the service, resulting in real savings, both by using an online solution, and also taking the opportunity to re-evaluate the current business model, designing and implementing re-engineered processes which increase efficiency, which was the main goal of this project.
Green customsItalyAgenzia Delle Dogane2011National levelPublic administration, modernisation, institutional affairs, reformThe initiatives concerning green purchases and the increase of separate collections of waste materials are aimed at increasing the Agency employees’ awareness about implementing those actions that have a lower environmental impact, both at the workplace and at home.
Creating value through shared servicesBelgiumJobpunt Vlaanderen2011Regional levelEmployment, labour related affairs and gender equalityIt is a unique shared services centre, creating value for its clients by bringing them together and putting them in touch with suppliers in the private market, thus creating economies of scale.
Providing information in advance and collection of comments and observations of the local community about the planned construction of a section of national road no. 16 mragowo - mikolajki - elkPolandGeneral Directorate for National Roads and Motorways2011National levelPublic administration, modernisation, institutional affairs, reformThe project illustrates perfectly that involving society in projects created by public administration enhances the accountability of public bodies’ decisions.
The interactive map of Brasov countyRomaniaInstitution of the Prefect Brasov County2011Local levelPublic administration, modernisation, institutional affairs, reformThe project also demonstrates that through fitting public-private cooperation, useful activities can be carried out to improve access to information, using minimum financial resources.
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