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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Digitalization of the Social electionsLuxembourgInspection du Travail et des Mines2019National levelcross-sectoralIn Luxembourg, any undertaking, whatever the nature of its business, its legal form and its area of business shall be required to arrange for staff delegates to be appointed if the prescribed threshold is reached. The objective of the project consists in the realization of the platform "Social Election": https://guichet.public.lu/en/entreprises/ressources-humaines/representation-personnel/delegation-personnel/organiser-elections-sociales.html
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria Finance2019National levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
SOCIAL SUPERBLOCKS: proximity home care servicesSpainAJUNTAMENT DE BARCELONA2019Local levelcross-sectoralThe city of Barcelona has a major challenge to tackle in the coming years: home care for senior citizens. In order to improve its home care service, Barcelona has conducted pilot projects entitled 'Social superblocks: proximity home care services'. The pilot projects are based on a very simple yet powerful idea; they consist of creating teams of social workers who care for users in a superblock, which is a block of buildings in which between 60 and 80 service users live.
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructureSpainAjuntament de Sant Feliu de Llobregat2019Local levelPublic administration, modernisation, institutional affairs, reformBrain4it (http://brain4it.org) is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
Performance-Based Budgeting in EstoniaEstoniaMinistry of Finance2019National levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
Strengthening Latvian authorities' capacity regarding foreign direct investment attractionLatviaMinistry of Economics of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project was to contribute towards strengthening Latvian institutions, in particular the Ministry of Economics, with a view to enhancing competitiveness, productivity, sustainable growth, job creation, and investment, in line with Article 4 of the SRSP Regulation.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoiceFranceGIP Maximilien2019Regional levelcross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
Code my cityGreeceMinistry of Administrative Reconstruction Greece- Unit of Innovation and Best practices2019National levelcross-sectoralThe “Code my city” is an Innovation project, designed and organized by the Unit of Innovation and Best Practices of the Ministry of Administrative Reconstruction, enhancing systemic change in Schools, in order to improve the digital skills of teachers and pupils.
EDeliveryAustriaFederal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)2019National levelInformation society, technology, media and audiovisualThe eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
WAALTeR - Wiener Ambient Assisted Living TestRegionAustriaUrban Innovation Vienna GmbH2019Local levelcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
Porsgrunn Swimming AcademyNorwayPorsgrunn kommune2019Local levelEducation (higher and lower), training and learningIn 2015 Porgrunn municipality realised that the swimming ability among children and young adults was far from satisfactory. The fact that the abilities nation wide were just as bad did not ease the pain. Porsgrunn is a municipality of 36 000 inhabitants, 8000 under the age of 18. Porsgrunn is situated on the South coast of Norway.
Budget at glanceCroatiaCity of Bjelovar2019Local levelcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Impact of Process Management on Human Resources Development in Slovak Public AdministrationSlovakiaMinistry of Interior of the Slovak Republic2019National levelPublic administration, modernisation, institutional affairs, reformThe aim of this project is to create a public administration management and monitoring system based on clearly defined rules. OECD recommendations are built on competency-based management and job profiling. Ministry of Interior of the Slovak Republic is moving towards more strategic human resource management through process management by building tools for sustainable performance evaluation.
Age-friendly Cities and Communities ProgramSpainDiputació de Barcelona2019Local levelcross-sectoralDiputació of Barcelona is committed with the improvement of the quality of life its citizens, and focusing special attention to specificgroups as women, children or elders. For that reason, Diputació de Barcelona created in 2013 the Age-friendly Cities and Communities Program. This program offers technical assistance offers technical assistance to the town councils that adhere to the Network.
Immigrants straight to workNorwayFjell municipality2019Local levelEmployment, labour related affairs and gender equalityAs a consequence of the major influx of immigrants in 2015, Norway's municipalities were encouraged to implement extra efforts to welcome and settle those who were granted residence. Fjell municipality had previously settled 20 immigrants per year and accepted the challenge. In total, the municipality has welcomed and settled around 280 immigrants over the past few years. This has required reinforcements and improvements to the municipality's service organisation, in addition to improved competencies and cooperative culture throughout the organisation.
ETORKIZUNA ERAIKIZ: Open and collaborative governance to build an own future bringing people together with the public institutionsSpainPROVINCIAL COUNCIL OF GIPUZKOA2019Local levelPublic administration, modernisation, institutional affairs, reformIn 2015, the Provincial Council of Gizpuzkoa (PCG) conducted a survey that highlighted the need to change the relationship between institutions and society and the concern for the future. The PCG’s response is ETORKIZUNA ERAIKIZ, an open and collaborative governance model to build an own future bringing people together with the public institutions. Aimed at promoting reflection and experimentation in the medium and long term in a shared and cooperative way, a large-scale exercise in social innovation involving as many agents and citizens as possible.
Improving the efficiency and effectiveness of the Insolvency Service of CyprusCyprusMinistry of Energy, Commerce and Industry2019National levelPublic administration, modernisation, institutional affairs, reformCyprus is in the process of undertaking a number of measures to eliminate remaining major impediments to the workout of non-performing loans in Cyprus. The improvement of the efficiency and effectiveness of the operation of the Insolvency Service of Cyprus is amongst the measures that Cyprus intends to undertake. In June 2018, during the process of restructuring of the Cooperative Banks, the Government of Cyprus undertook a commitment towards the European Commission, to take certain actions within specific deadlines, which will allow the efficient workout of non-performing loans.
Place-based anti-speculation housing policiesSpainMunicipal Institute of Housing and Renovation2019Local levelotherBarcelona City Council has launched the Right to Housing Plan 2016-2025, which includes specific measures to curb speculative practices in the private housing market and guarantee the right to housing, especially in the neighbourhoods most affected by gentrification.
Área da Transparência (en: Transparency Area)PortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese NHS (in portuguese Serviço Nacional de Saúde – SNS) provides individuals and organisations with a open data platform, the Área da Transparência. Accessible via https://transparencia.sns.gov.pt this platform that can be used and shared by anyone, for any purpose SPMS, EPE, our Organization that provides services and tools for the Portuguese NHS as well as for the Institutions under the Ministry of Health’s administration, we process this data publicly available to improve transparency in healthcare.
Innovative solutions in coordination of social security systems in the area of family benefits introduced by Lesser Poland VoivodeshipPolandMałopolska Provincial Office in Krakow2019Regional levelcross-sectoralThe implemented project is related to the statutory takeover of the task of coordination in the area of Family Allowance and Benefit for bringing up children from 1st of January 2018, by voivodes in the whole Poland, carried out so far by the marshals of voivodeships. This task consists in determining which of the countries should pay the due benefits in case of families in which one of the spouses works in a country of the European Union, Switzerland, Iceland, Norway or Liechtenstein.
On the road to full employment in Borsod-Abaúj-Zemplén CountyHungaryBorsod-Abaúj-Zemplén County Govenment Hungary2019Regional levelEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
Trauma Tracker: if you measure it you understand and improve itItalyLocal Healthcare Service (AUSL Romagna-Cesena Hospital) and Bologna University2019Local levelcross-sectoralThe difficult socio-economic situation of our country and of many industrialized countries with high welfare standards, places increasing attention on public spending, making the need for rationalization inevitable, and this is particularly true in the healthcare sector. This situation, therefore, requires virtuous management of health processes. Among these, a particularly critical area is that of trauma management, a domain within which an important share of resources is absorbed and in which the patient is exposed to a high risk for his own health.
GeoportailLuxembourgAdministration du Cadastre et de la Topographie2019National levelcross-sectoralLuxembourg's Land Registry and Topography Administration (Administration du cadastre et de la topographie) has been one of the first actors in Luxembourg to digitalize its documentation 20 years ago and has been applying the e-government principles of "digital first" and "once only" since then. Every information about land tenure as well as the maps and plans related to these rights are managed consequently and only in a centralized database.
Programa de Gestió Alimentaria (Food Management Program)SpainDepartment of Social Welfare - Reus Town Hall2019Local levelcross-sectoralThe “Programa de Gestió Alimentaria” (Food Management Program) is a circular economy scheme that sprang out of a time of economic crisis in 2012 and has made Reus a leader in managing and combating food waste, with a highly positive impact in the social, economic and environmental spheres. The aim of this scheme is to recover food that is still fit for human consumption but is out of the retail circuit and ends up as waste, so reducing waste, creating jobs for people with disabilities and providing food for vulnerable people.
GovLabLatvia - Public Sector Innovation LabsLatviaThe State Chancellery of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformBy the end of 2018 The State Chancellery of Latvia with the support of the European Commission's Structural Reform Support Programme (SRSP) kicked-off a project, which was given a name ExCeL! (Excellent for Centenary of Latvia!). The goal of the project was to set up 3 action orientated inter-disciplinary labs (which were later given a name - #GovLabLatvia) to target and roll out interventions in the public sector in areas of administrative simplification, strategic HR management, and public administration reputation and branding.
Modernization and implementation of new solutions and e-services in the System of Integrated Communication of the National Teleinformation Network number 112PolandDigital Poland Project Centre2019National levelcross-sectoralThe project will increase the availability of information resources from public administration as part of new voice and video communication services and its use by citizens in the framework of public citizen-friendly e-services. The implementation of the project will contribute to improving the functioning of the Police and institutions that are beneficiaries of the Emergency Notification System, an institution of key importance to the security of citizens.
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbH2019Local levelPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
Waste Collection door-to-door and closed areasSpainConsell Comarcal del Berguedà2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery“What can we do to improve our environmental policies and create a real change?”. The solution to this question was and is, in our opinion, the project that we are presenting; a new model of waste collection door-to-door and via closed areas. In simple words, the idea of the project is about changing the idea of recycling by making the selective waste collection process to start in the citizenship houses, optimizing the process and reducing the waste produced.
Initiating digitalization at viadonau – Rethinking business processes in a digital contextAustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbH2019Local levelTransport and infrastructure
MySecuLuxembourgAdministration d'évaluation et de contrôle de l'assurance dépendance2019National levelotherThe MySecu platform now enables two-way electronic exchange between AEC and the providers and represents the new standard for communication to an external provider. The platform allows long-term care insurance providers to reassess safely the needs of dependent person.
Training for civil servants in the Public Administration of the Health Sector in Latvia (No. SRSS/S2017/21)LatviaMinistry of Health of the Republic of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformLatvia has requested support from the European Commission under Regulation (EU) 2017/825 on the establishment of the Structural Reform Support Programme ("SRSP Regulation"). The request has been analysed by the Commission in accordance with the criteria and principles referred to in Article 7(2) of the SRSP Regulation, following which the European Commission has agreed to provide technical support to the Latvian Ministry of Health for launching a training programme for the Ministry of Health and its subordinate entities so as to improve their capacity to design and implement health policies.
Citizen Vocabularies Public Administration and Public HealthNetherlandsESociety Institute2019National levelcross-sectoralCitizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
Smart and efficient GovernanceCzech RepublicMoravian-Silesian Region2019Regional levelcross-sectoralThe Moravian-Silesian Region is the first region in the Czech Republic to implement corporate governance standards in public administration and accept the concept of shared services.
The Network of Towns and Villages towards Sustainabilty: The whole is greater than the sum of its partsSpainDiputació de Barcelona2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAll Governance levels are part of the Network which has become a model of multilevel environmental governance in specific policies such as the Covenant of Mayors and the fight against climate change, environmental awareness, communication and education, waste prevention, etc.…and that has resulted in a better coordination between different Authorities, optimization of resources and guaranteeing that citizens from small villages benefit from sustainable policies and actions the same way as those who live in towns or cities.
SocialXChange - more than a charity shopRomania6th District General Direction of Social Care and Child Protection2019Local levelcross-sectoralThe SocialXChange Charity Store in Bucharest, 6th District, was launched in early 2015. The store receives donations from citizens or businesses and directs them to disadvantaged people in 6th District. In exchange for the products received, the beneficiaries provide various community-based activities. Donors are rewarded through a range of services provided by the 6th District General Direction for Social Care and Child Protection.
City of Sharing- a strategy for social vulnerability and exclusionDenmarkFredericia Kommune, Velfærdsinnovation og Sundhed2019Local levelotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Automated services of urban planning certificatesSpainAyuntamiento de Tinajo2019Local levelPublic administration, modernisation, institutional affairs, reformThe project has two specific objectives:

•Integration of the corporate File manager with the application and architecture of the Geographical Information System (GIS), including integration of digital authentication of the applicant.

•Processing urban planning information, transform into GIS format, upload and configure in a web application.
Accessibility Plus Programme (Polish: Program Dostępność Plus)PolandMinistry of Investment and Economic Development2019National levelPublic health and social welfare/affairsIn order to improve the living standard of all citizens and ensure their independence in everyday life, the Polish Government has undertaken implementation of the Accessibility Plus Programme (Polish: Dostępność Plus ), both comprehensive and unique on the European scale. Its main aim is to improve accessibility of public space, products and services, having in mind people with special needs. Such people include first of all the elderly and people with various kinds of disabilities, but also pregnant women, parents with young children, and even persons travelling with big luggage.
RSC campaign - Female´sInvestigativeHeart - CRTVG (Spain)SpainCorporación Radio e Televisión de Galicia2019Regional levelInformation society, technology, media and audiovisualFemale´sInvestigativeHeart / #CorazonDeInvestigadora was the Corporation's fourth CSR campaign in 2018. The other three campaigns of the year were focused on Digital Education (February), Sustainability and Road Safety (April); and Galician Letters (May). Its purpose is to highlight the value of women and of scientific, technical and artistic vocations among Galician girls.
Supporting the Framework for Insolvency PractitionersCyprusMinistry of Energy, Commerce and Industry2019National levelPublic administration, modernisation, institutional affairs, reformIn May 2015 the Cypriot government completed a major overhaul of the country’s corporate and personal insolvency law framework and regulation of insolvency practitioners as part of a memorandum of understanding entered into by Cyprus with the International Monetary Fund (the “IMF”), the European Commission and the European Central Bank.
Project Hub//ProjektschmiedeAustriaAmt der Vorarlberger Landesregierung, Office for future related issues2019Regional levelotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
Aragon Open Government PlanSpainGobierno de Aragón2019Regional levelcross-sectoralThe Goverment of Aragon is committed with transparency as driving force for closing the existing gap between citizens and public administrations, one of the main challenges that European society is facing in the present. Since 2015, the Government of the Autonomous Community of Aragon in Spain has set up an Open Government Plan that includes actions, tools and policies with a basic idea in mind: to allow any citizen to know in detail what the Government is doing as part of a capacity building programme.
Bottom-up innovative solutions for the Public AdministrationItalyMunicipality of Bergamo2019Local levelPublic administration, modernisation, institutional affairs, reformIn recent years, public administrations have faced the challenges of reducing public costs while maintaining high levels of efficiency in response to the increasingly complex needs of communities. Recent regulatory reforms in Italy have imposed actions of spending rewiev in public administrations.
Kremsmuenster.onlineAustriaMarktgemeinde Kremsmuenster2019Local levelcross-sectoralWith the establishment of the platform Kremsmuenster.online, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. Kremsmuenster.online presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
Outstanding Exporter Partnership ProgrammeHungaryMinistry of Foreign Affairs and Trade, Deputy State Secretariate for Export Development, Department for Export Development2019National levelcross-sectoralPéter Szijjártó, Minister of Foreign Affairs and Trade has signed cooperation agreements with nine Hungarian companies on the 30th of January. The so-called Outstanding Exporter Partnership Programme (OEPP; in Hungarian: KEPP) was established as a new initiative to tighten cooperation with domestic companies, which significantly contribute to Hungary’s export performance. The partnership indicates the acknowledgement of the company’s foreign market activity and ensures the further help of this activity with the export development instruments offered by the government.
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTSCyprusCYPRUS PRISONS DEPARTMENT2019National levelcross-sectoralThe main purpose of the "project" is to describe all the positive changes that have taken place since 2015 to Cyprus Prisons Department due to the initiatives of the new leadership to make reforms which have had an impact on individual but also on a collective level, regarding prisoners and staff.
Pilot projects of using mobile positioning data for public administration purposesCzech RepublicDepartment for Strategic Development and Coordination of Public Administration (Ministry of the Interior of the Czech Republic)2019National levelPublic administration, modernisation, institutional affairs, reformPublic administration in the Czech Republic in the past 30 years has undergone many changes, which reflected social transformation in the 1990s. The aim was to improve the quality of public administration performance, its modernization, the professionalization of officials and especially to bring public administration closer to citizens through its deconcentration and decentralization. In several phases, the recent state of public administration has been developed to correspond to European standards.
LIFE Integrated Project “Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere”PolandThe Marshal's Office of the Małopolska Region2019Regional levelcross-sectoralMałopolska Region struggles with very poor air quality, in particular during the winter season. Along with Silesia, Slovakia and the Czech Republic, it is one of the most polluted regions in the European Union. The LIFE Integrated Project „Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere” is a response to the needs of local governments and the barriers identified during the implementation of the Air Quality Plan for Małopolska.
Implementation of the electronic protocol in common courts (civil and petty offence cases)PolandDigital Poland Project Centre2019National levelcross-sectoralThe aim of the project is to provide technical support to realization of the Code of Civil Procedure, the Code of Procedure in Petty Offence Cases and the Act on Court Fees, within the preparation of the protocol of the public session by recording its course using a device recording sound or picture and sound and the so-called oral evidence.
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