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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
WatergraafsmeerNetherlandsWaternet2011Local levelEconomic affairs, competition, SMEThe result of this project will be both in process innovation and in physical changes.
The 'Di@vgeia (clarity)' programme, publishing all government decisions on the internetGreeceGeneral Secretariat of Public Administration & eGovernment2011National levelInformation society, technology, media and audiovisualThe implementation of the ‘Di@vgeia (Clarity)’ programme contributes substantially towards establishing a more transparent relationship between citizens and the state.
Digit 2.0 smart editionItalyTribunale di Cremona2011Local levelJustice, police, human rights and securityThe goal of realising a fully integrated trial via web for criminal cases, in which judges, public prosecutors, lawyers, detainees and parties can discuss among themselves and share documents via the web, without the ‘costs’ of a physical presence.
Bernradio - Swisscom maritime communicationSwitzerlandFederal Office for National Economic Supply2011National levelInformation society, technology, media and audiovisualThe Federal Office for National Economic Supply (FONES) is responsible for protecting Switzerland’s critical supply infrastructure, such as, for example, electricity, ICT and transportation.
ES + Vila realPortugalCivil Government of Vila Real2011Regional levelRegional policy and development, decentralisationThis project is seen as the optimal first step in empowering local agents to maximize their impact and capacity to generate change.
Together against drugsRomaniaInstitution of the Prefect Brasov County2011Local levelEducation (higher and lower), training and learningThis is a pilot project, with the county of Brasov being the first to conceive of a new way of opposing this dangerous trend.
Team for corporate social responsibilityPolandMinistry of Economy2011National levelEconomic affairs, competition, SMEIn order to meet social expectations, the public sector has to create the conditions conducive to sustainable development by acting as a bridge between society and the business sector.
Diyarbakir call centre pilot projectTurkeyDiyarbakir Governorship2011Local levelPublic administration, modernisation, institutional affairs, reformThis project enables interaction between citizens and a wide range of public institutions.
Introduction of a centralised automated information system for an eDocument flow in the ministry of interiorBulgariaMinistry of Interior2011National levelJustice, police, human rights and securityThe project results address both the issues of eServices’ quality improvement and the ideas of facilitating the eServices’ end users.
IP-Centrex telephone solutionGermanyLandkreis Elbe-Elster2011Regional levelPublic administration, modernisation, institutional affairs, reformSo, the aim of this project is to switch the telephone system from an analogue telephony system to a Cloud Solution: ‘IP-Centrex’.
European gen - Development of a normalised BPM expendient manager to adapt procedures to services directive in energy sectorSpainMinistry of Industry, Tourism and Trade2011National levelEconomic affairs, competition, SMEGEN objectives are: Make information about administrative procedures accessible through the Internet, or from any mobile device (smartphones, pda…), thus saving considerable costs by implementing channels that increase efficiency and effectiveness; Use a multi-channel strategy in order to improve the services provided to the user community and/ or to reduce the costs of providing its services; Provide users flexible, accessible, complete, easy and secure services.
Manifesto about safe - sustainable and autonomous - mobility during 'Home-School' routesItalyMunicipality of Reggio Emilia2011Local levelotherThe ‘Manifesto about safe – sustainable and autonomous – mobility during ‘home-school’ routes’ is a tool to involve all city schools in the topic of mobility.
Networking - The key to successful management and sustainability of public libraries in the province of BarcelonaSpainGerència de Serveis de Biblioteques – Library Services Management2011Local levelInformation society, technology, media and audiovisualPublic libraries in the province are a shared project between local councils, by whom they are run and overseen, and the DIBA. Provincial Library Service Headquarters gives advice and support to local authorities in the process of library service creation and development, leading the Municipal Libraries Network in the province of Barcelona to ensure territorial equity and quality of service, as well as equal access for citizens to information, knowledge and culture.
Austrian nanotechnology action plan - stakeholder processAustriaAustrian Federal Ministry for Environment2011National levelScience, research, innovationThe Austrian Nanotechnology Action Plan is an example of how stakeholders with different expectations and interests can work together to develop common concrete measures for a very complex subject area.
The smarter networkNetherlandsMinistry of the Interior and Kingdom Relations2011National levelPublic administration, modernisation, institutional affairs, reformBefore summer 2011, a ‘grand café’ took place, a bigger meeting with the main objective of giving a space to doetanks to report the results they suggest to the problems that governmental organisations expressed.
Construction of a non-drinking water network in viladecansSpainViladecans City Council2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project, proposing the use of new local water resources in Viladecans, implies using regenerated water and well water for irrigating the Viladecans green areas and cleaning its street, is an innovative project as it proposes the use of such resources to irrigate all the green areas covering a surface of 31.2 ha.
Bites ProgrammeUnited KingdomBelfast City Council2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘BITES’ focuses upon five key modules consisting of (i) waste (ii) procurement (iii) water (iv) logistics and (v) energy, which businesses consider in a structured manner in order to test how they can improve their sustainability by reviewing their regulatory compliance and increase their competitiveness through new staff trainings and changing behaviours with contractors and suppliers.
Analysis and reorganisation by processesItalyJuvenile Court of Salerno2011Local levelJustice, police, human rights and securityThe services are based on the principle of equality, guaranteeing equal treatment to all citizens, without distinction of nationality, sex, language, religion or political opinion.
Public services in valcea county - partnership for a common missionRomaniaPrefect’s Institution of Valcea County2011Local levelPublic administration, modernisation, institutional affairs, reformIts main objective was to increase the quality of public services delivered to citizens by decentralised public administrations
The interactive map of Brasov countyRomaniaInstitution of the Prefect Brasov County2011Local levelPublic administration, modernisation, institutional affairs, reformThe project also demonstrates that through fitting public-private cooperation, useful activities can be carried out to improve access to information, using minimum financial resources.
OSORBelgiumDirectorate General for Informatics – European Commission2011EU institutionsInformation society, technology, media and audiovisualThe main objectives of the project was to re-use as much as possible already available open source solutions.
IssySpotsFranceIssy Média2011Local levelInformation society, technology, media and audiovisual‘IssySpots’ is an enhanced reality application for iPhone – an illustration of future eGovernment.
'Malopolska 2020 - unlimited opportunities - unlimited debate' - regional public discussion on the malopolska region development strategy for 2011-2020PolandThe Marshal Office of the Malopolska Region2011Regional levelRegional policy and development, decentralisationUsing communication tools resulted in MRDS consultations within the framework of a multi-platform regional debate about the future of Malopolska, lasting several months.
Www.certificates.ieIrelandCivil Registration Service2011National levelPublic health and social welfare/affairsIt was a new and innovative way of providing the service, resulting in real savings, both by using an online solution, and also taking the opportunity to re-evaluate the current business model, designing and implementing re-engineered processes which increase efficiency, which was the main goal of this project.
Plonsk - Ecological townPolandUrząd Miejski w Płońsku2011Local levelPublic administration, modernisation, institutional affairs, reformThe projects involved trainings courses for teachers, competitions for kindergartens, primary schools and middle schools.
Providing information in advance and collection of comments and observations of the local community about the planned construction of a section of national road no. 16 mragowo - mikolajki - elkPolandGeneral Directorate for National Roads and Motorways2011National levelPublic administration, modernisation, institutional affairs, reformThe project illustrates perfectly that involving society in projects created by public administration enhances the accountability of public bodies’ decisions.
Your identity - A chance for equal rightsRomaniaVrancea County Council2011Local levelPublic administration, modernisation, institutional affairs, reformThe project ‘Your Identity - a chance for equal rights’ aims at the social integration of Roma in seven localities in Vrancea County, by solving the problem of a lack of identity and marital status, and by involving local authorities in determining property settlement issues.
One desk office through the implementation of an integrated informatics system at the level of caracal city hallRomaniaCaracal City Hall2011Local levelPublic administration, modernisation, institutional affairs, reformThe concept of ’One Desk Office’ places people (users) in the centre of local government, so that the quality of services and user satisfaction become the main concern.
BIS - Budget information systemAustriaFederal Ministry of Science and Research2011National levelScience, research, innovationBIS makes an effective, efficient and outcome-oriented budget planning possible and leads to an increased self-management.
Improvements of governanceSpainTown Hall of Cornellà de Llobregat2011Local levelPublic administration, modernisation, institutional affairs, reformThe project takes part in what is considered to be an important feature of the concept of governance: civil participation.
More with less / Meer met minderNetherlandsProvincie Zeeland2011Regional levelRegional policy and development, decentralisationThe ‘More with Less’ project leads to a reduction in CO2 emissions, impulse to the regional economy and gives the inhabitants of Zeeland a unique website with both information about energy reduction and registering access.
... further results