Statistics Lithuania is a leading statistical institution producing about 86 % of European statistics in Lithuania and coordinating with other institutions producing official statistics. A growing demand for relevant, accurate and current statistical information impelled Statistics Lithuania to revise its management system and make it more focused and responsive to the changing needs and expectations of users.
To this end, a decision was made at the beginning of 2001 to improve the existing planning system by introducing mid-term strategic planning. A key role in this was played by the Quality Declaration of the European Statistical System (ESS), which for the first time defined its mission, vision and main principles. The mission of Statistics Lithuania is ‘to provide society, business, science and institutions with high quality statistical information, necessary for substantiated analysis of phenomena, decision-making and also stimulating discussions on issues pertinent to the country, to participate actively in the development of international statistics’. In order to implement the mission, Statistics Lithuania has set an objective to develop services for users by providing comprehensive and detailed official statistics in the most appropriate form, following the single contact point principle, by using the resources rationally and without increasing the response burden. In 2002, a strategic management system was introduced with the following objectives: to strengthen trust in official statistics; to stimulate cooperation; to stimulate active participation of all stakeholders in decision-making; to set a uniform future vision and shared values; to consolidate personnel, empowering them to be more pro-active and innovative, clearly aware about their personal input in reaching the institution’s objectives; and to develop a risk management mechanism, allowing a prompt reaction to the changing environment.
Statistics Lithuania has introduced a range of procedures for strategy elaboration and implementation, such as EFQM (European Foundation for Quality Management) self-assessment of the organisation’s top management, a brainstorming seminar, environment analysis to identify the organisation’s strengths, weaknesses, opportunities and threats, and a series of meetings on the contents of a strategic paper. Important innovative features of the strategy development process are the integration of different quality management tools, promoting sharing good practice among different statistical areas and setting measurable targets.
Over the last two years, user satisfaction has increased by 13 %, which demonstrates that the strategic provisions implemented have had a direct positive effect on user satisfaction. The results of staff satisfaction surveys also demonstrate positive changes in staff perception. Since the last staff satisfaction survey, the overall staff satisfaction level increased to 77 %.
|Award category:||leadership and change|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:||strategic management and planning tools|
|Keywords:||Strategic planning, user satisfaction, EFQM, statistics|
|Short English description:||The mission of Statistics Lithuania is ‘to provide society, business, science and institutions with high quality statistical information, necessary for substantiated analysis of phenomena, decision-making and also stimulating discussions on issues pertinent to the country, to participate actively in the development of international statistics’.|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:|
|EU membership:||EU member|