National level

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
Promoting Innovation in Public Procurement2017AustriaBMWFW and BMVITPublic administration, modernisation, institutional affairs, reformIn September 2012, the Austrian Federal Government adopted the Austrian Action Plan on Public Procurement Promoting Innovation (PPPI). Its aim in exploiting the large procurement volumes (about €40 billion per year in Austria) is two-fold: to encourage industry to deliver innovative goods and services on the one hand (thus increasing economic growth and employment), and to supply public authorities and citizens with advanced and (eco)efficient goods and services on the other hand (leading to a more efficient and more modern public administration). The PPPI Action Plan is well embedded. First, the Action Plan is linked to the ‘Austrian Strategy for Research, Technology and Innovation’. Second, its formulation is the result of a participatory PPPI Strategy Process, involving all relevant Austrian stakeholders (>90). Third, its content and realisation is politically legitimised by government decision. The responsibility for the PPPI initiative lies cooperatively with the Federal Ministry of Science, Research and Economy (BMWFW) and the Federal Ministry for Transport, Innovation and Technology (BMVIT).
Bulgarian Counter-Undervaluation Methodology2017BulgariaBulgarian National Customs AgencyTaxation, customs, financesGoods are undervalued in order to reduce the duty payable. To provide protection against these threats without unduly interfering with legitimate trade requires well-designed, innovative procedures. All too often, cumbersome procedures built on outdated methods continue to be used in many countries, managing both to jeopardise revenue and to impose significant burdens on the honest trader
Skills Panorama2017GreeceCedefop - European Centre for the Development of Vocational TrainingEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Court Audio Record Labelling System TIX2017LatviaCourt Administration of the Republic of LatviaJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Vensters2017NetherlandsICTUPublic administration, modernisation, institutional affairs, reformWhat is Vensters? ‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare their performance with other public organisations. Vensters is a diagnostic and learning instrument. It helps managers to have meaningful conversations about ambitions, choices and improvements.
Standard Business Reporting2017NetherlandsLogiusPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Maps of Healthcare Needs2017PolandMinistry of Health of the Republic of PolandotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
The Cooperation Fund2017SpainEuropean Intellectual Property OfficePublic administration, modernisation, institutional affairs, reformEvery business should be able to access trade mark and design rights, and in the EU, this can be done either at national or European level. In the EU Member States, national intellectual property offices register trade mark and design rights valid in that particular member state. At European level, the decentralised agency of the EU, the European Union Intellectual Property Office (EUIPO) administers unitary protection for businesses looking to secure their trade mark and design rights across the EU. This parallel system is a critical aspect of the intellectual property (IP) system, enabling businesses to obtain the right protection for their needs
Digital Justice2017SpainSpanish Ministry of JusticeJustice, police, human rights and securityThe Digital Justice Program provides electronic case mana- gement of legal affairs submitted to Courts, as well as the implementation of new working methodologies that improve the efficiency of the legal processes.
Smart Specialisation Platform2017SpainUnit B3 Territorial Development, Joint Research Centre, European CommissionScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Sea Traffic Management – Connecting the Business Value of the Maritime Industry2017SwedenSwedish Maritime AdministrationEnvironment, climate change, agriculture (incl. food safety) and fisherySea Traffic Management (STM) is a concept with open services based on standardised maritime information sharing. STM is co-funded by the EU since 2010 in three consecutive projects involving 14 EU partner countries and Norway. In the current STM Validation project, the involved EU-countries are Austria, Cyprus, Denmark, Finland, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden and the United Kingdom. STM has taken input and inspiration from the Air Traffic Management work conducted under the SESAR umbrella.
Federal Occupational Health Management2017SwitzerlandFederal Office of Personnel (FOPER)Public administration, modernisation, institutional affairs, reformEmployees make a key contribution to the success of public services. Their health and ability to perform effectively are directly affected by the parameters within which they work, and the physical and mental burdens placed on them are increasing.
Crime Reduction Toolkit2017United KingdomUK College of PolicingScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Sensitisation for Climate Protection Measures in Daily Life – Workshop for Female Migrants2015AustriaAustrian Federal Ministry for Agriculture, Forestry, Environment and Water Managementcross-sectoralThe overall aim of the project was to sensitise female migrants to climate protection. The project realisation was done by Peregrina, an organisation assisting female migrants in integration by several ways: legal advice, social affairs and verbal skills.
ALF (Child Benefit without Application)2015AustriaAustrian Federal Ministry of Financecross-sectoralBased on a decision of the Austrian Federal Government the project ALF started in December 2014. The project ALF is the first step of the program FABIAN (Family allowances new), which is defined to improve the whole service delivery process for the topic family allowance.
Justice 3.0 / eJustice2015AustriaAustrian Federal Ministry of JusticeJustice, police, human rights and securityBy means of the strategic initiative Justice 3.0 “Justiz 3.0”, the Federal Ministry of Justice, which called in all groups of employees and professional bodies, deals with, among other things, the question of how IT workplaces of the justice system should be designed in future in order for the staff to be able to provide the services for citizens and businesses offered by the justice system in a way that is up to date and efficient in times of a constantly increasing workload and growing challenges.
Police Competence Training2015AustriaAustrian Federal Ministry of the Interior, Department I/9, Competence ManagementEducation (higher and lower), training and learningThe Austrian Ministry of the Interior considers the Austrian police force as an organisation that protects human rights. This means that human rights serve as base for police work. In order to already embed this understanding in the basic police training, the project ‘Police Competence Training’ was initiated among others in July 2014.
The Chatroom of the Austrian Student Psychological Counselling Services2015AustriaAustrian Student Psychological Counselling Servicescross-sectoralThe concept of psychological online counselling as in this Chatroom is a pioneering task in Austria. As the Chatroom is primarily intended for information issues but in some cases also for therapeutic topics, it provides state-of-the-art counselling.
A Wealth of Ideas – IdéRiget2015DenmarkRigshospitaletPublic health and social welfare/affairsWith the innovation programme A Wealth of Ideas “IdéRiget”, Rigshospitalet set out on a new course, i.e. to make the obvious move to boost public sector innovation by inviting frontline staff to come forward with their innovative ideas.
BQ-Portal – The Information Portal for Foreign Professional Qualifications2015GermanyGerman Federal Ministry for Economic Affairs and EnergyEmployment, labour related affairs and gender equalityBy setting up the BQ-Portal, the Federal Ministry for Economic Affairs and Energy has followed a new approach to delivering administrative services. The portal supports the competent organisations in their complex task of assessing foreign qualifications.
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public Services2015HungaryPrime Minister’s Office of HungaryPublic administration, modernisation, institutional affairs, reformHungary launched a structural reform programme focusing on the renewal of territorial public administration in 2011. A key objective of the reform was to build a system of client-focused public administration which resulted in the establishment of governmental integrated one-stop-shop customer service centres called Government Windows (Kormányablak).
Latvia’s e-index2015LatviaMinistry of Environmental Protection and Regional Development of the Republic of Latviacross-sectoralPartnership initiative Latvia’s e-index is a nationwide evaluation of the eEnvironment in state institutions and municipalities. It provides the notion on how active and relevant is the usage of ICT solutions in order to improve quality and availability of provided services for residents and entrepreneurs and to optimise internal processes of the state institutions and municipalities.
Development of Lifelong Learning Opportunities in Rural Areas2015LithuaniaLithuanian Education Development Centrecross-sectoralMultifunctional Centres (MCs) in rural areas are being established by municipalities to provide public services targeting the needs of local people. The project aimed to improve quality of public services for communities and develop opportunities of lifelong learning for community members.
Public Geo Datasets at your Service (PDOK)2015NetherlandsDutch Cadastre, Land Registry and Mapping AgencyotherPDOK is an online portal providing access to all major public geographical datasets in the Netherlands. Initiated by Kadaster in 2007, the scope of this national spatial data infrastructure was unprecedented.
Domain-Transcending Standardisation with Standard Business Reporting (SBR)2015NetherlandsLogius, the Digital Government Service of the Dutch Ministry of the Interior and Kingdom Relationscross-sectoralStandard Business Reporting (SBR) is a widely supported solution for the Dutch (business) society. Standard Business Reporting provides governments and businesses with an unequivocal, cost-effective, secure and adaptable method for the exchange of business information between organisations in a reporting chain.
Green Deal Approach in the Netherlands2015NetherlandsMinistry of Economic Affairs of the Netherlandscross-sectoralThe Green Deal approach is one element in a standard range of policy instruments. It is used to supplement existing instruments, such as legislation and regulation, market and financial incentives, and measures to stimulate innovation.
Room for the River2015NetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water Managementcross-sectoralBy implementing the Room for the River programme, together with regional water authorities, municipalities and provinces, Rijkswaterstaat is increasing the discharge capacity of the Rhine (and its tributaries) from 15 to 16 million litres of water per second.
River Bed Vegetation Map2015NetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water Managementcross-sectoralA potential risk to flood safety is the unchecked development of vegetation in the flood plains of the river. To manage this risk Rijkswaterstaat has recently (2014) set a standard in the form of a river bed vegetation map (in Dutch: Vegetatielegger).
Maritime Analysis and Operations Centre - Narcotics (MAOC-N)2015PortugalMaritime Analysis and Operations Centre - Narcotics (MAOC-N) (organization)cross-sectoralThe Maritime Analysis and Operations Centre - Narcotics (MAOC-N) is an interagency and international maritime operational platform, funded as an EU project and formed in 2007. Seven EU partner countries participate in the project (France, Ireland, Italy, the Netherlands, Portugal, Spain and the United Kingdom with support from the United States).
Citizen Spot2015PortugalPortuguese Agency for Administrative Modernisation (AMA)cross-sectoralThe Citizen Spot is a single service desk with a specialised attendant capable of delivering to any citizen a large number of services related to both the public administration and the private sector.
The Citizen Portal2015PortugalPortuguese Agency for Administrative Modernisation (AMA)cross-sectoralThe Citizen Portal (Portal do Cidadão) is the central channel to access and deliver electronic public services in Portugal, facilitating the relationship between citizens, business and Public Administration.
Online Certification of Small and Medium-Sized Enterprises (SMEs)2015PortugalPortuguese Agency for Competitiveness and Innovation (IAPMEI)Economic affairs, competition, SMEIn Portugal, small and medium-sized Enterprises (SME) have to be certified to be fully recognised as such. The Online Certification of SME is the electronic service that certifies that Portuguese enterprises meet micro, small or medium-sized condition.
Global Find2015PortugalPortuguese Business Development Agency, Aicep Global Parquescross-sectoralGlobal Find uses a GIS platform and a search engine to find available sites in Continental Portugal suitable to accommodate industrial and logistic projects. Using a multi-criteria analysis, the tool enables an investor, with internet access, to find a site in a business park in Portugal, which meets their project requirements.
Public Contracts Portal (BASE)2015PortugalPortuguese Real Estate Institute (INCI)otherThe “Portal BASE” was created after the publication of the Portuguese Public Contracts Code, in January 2008, which transposed Directives 2004/17/EC and 2004/18/EC. It gathers all relevant information on public procurement in Portugal and makes it available to citizens in an open and transparent way.
The Portuguese Health Data Platform (PDS)2015PortugalShared Services of the Portuguese Ministry of Health (SPMS)cross-sectoralThe PDS strategy results in a quality information platform, relevant, safe, reliable, timely and contextualised. It promotes improvement of quality and access to healthcare; health information sharing, user-centred approach while breaking professional boundaries and implements the National Strategy for Quality in Health.
Green Jobs Programme2015SpainBiodiversity Foundation, the Spanish Ministry of Agriculture, Food and the Environmentcross-sectoralThe Green Jobs Programme (Programa empleaverde) is an initiative developed by the Biodiversity Foundation of the Spanish Ministry of Agriculture, Food and Environment. It is co-funded by the European Social Fund through the National Operational Programme on Adaptability and Employment 2007-2013.
SABO’s Kombohus – Forcing Prices Down to Raise Public Housing Construction2015SwedenSwedish Association of Public Housing Companies (SABO)Economic affairs, competition, SMEThis concept is an extensive strategic effort being implemented nationally by 300 municipal housing undertakings in Sweden and aimed at increasing Sweden’s residential construction of cost effective multi-dwelling buildings without state funding.
Available Cinema2015SwedenSwedish Post and Telecom Authority (PTS)cross-sectoralIn 2011 the Swedish Post and Telecom Authority (PTS) and the Swedish Film Institute (SFI) were commissioned by the Swedish Ministry of Culture to devise a technical system for audio description and audio subtitles for use in digital cinemas.
Challenge-Driven Innovation – Societal Challenges as Growth Opportunities2015SwedenVINNOVA, the Swedish Innovation AgencyScience, research, innovationIn 2011, as the first government agency in the world, VINNOVA (the Swedish Innovation Agency) launched a program which constitutes a path-breaking approach to tackling societal challenges and achieving concrete and system-transforming results.
Austrian Business Service Portal (BSP)2013AustriaAustrian Federal Ministry of FinanceEconomic affairs, competition, SMEThe Business Service Portal (‘Unternehmensserviceportal’) is the flagship project of the Austrian Federal Government’s initiative to cut red tape. It is jointly coordinated by the Federal Ministry of Finance (BMF) and the Federal Chancellery (BKA). The portal serves as a single entry point to Government for businesses. By offering information and transaction services it enables businesses to meet their reporting obligations to the authorities as simply and efficiently as possible.
EDM Environment Austria2013AustriaFederal Ministry of Agriculture, Forestry, Environment and Water Management of AustriaEconomic affairs, competition, SMEEDM is a cloud-based e-Government tool developed by the Austrian Ministry of Life, in cooperation with the federal regions over a period of many years. It is one of the most extensive and complex e-Government tools in Europe and comprises a network of 22 applications with which reporting obligations (e.g. of emission data), applications for permits and verification requirements are processed uniformly in compliance with different environment-related laws.
Transforming Federal IT Services: Doing More with Less and Helping Others Do Better2013GermanyFederal Office of Administration, BundesverwaltungsamtInformation society, technology, media and audiovisualThe Federal Office of Administration (Bundesverwaltungsamt, BVA) is one of the most important service providers for federal agencies in Germany. Since the 1990s, BVA faces the challenge of ‘doing more with less’. Its key to mastering this challenge consists of utilising and expanding its strong IT competencies – for the BVA, ‘Public Administration is IT’. It has shown what a huge contribution IT can make in difficult financial times.
NEDA Platform2013GreeceComputer Technology Institute & Presscross-sectoralNEDA is designed to enhance existing knowledge, decision-making, workflow, and interaction of middle and senior managers. It is developed using modern web technologies allowing all stakeholders to access the business processes from anywhere, anytime and anyhow. Currently NEDA provides a multi-dimensional, cross-functional solution for project management, financial administration and knowledge management.
SignWiki Web and Mobile Access to Sign Languages2013IcelandCommunication Centre for the Deaf and Hard of HearingInformation society, technology, media and audiovisualSignWiki is a collaborative web and mobile platform which enables the collection, dissemination and analysis of sign language (SL) resources and knowledge via a dictionary and various materials for teaching and learning.
Librodigital2013IcelandThe Icelandic Talking Book LibraryPublic administration, modernisation, institutional affairs, reformThe Icelandic Talking Book Library’s role is to make printed media accessible to people with print disabilities, such as the blind and people with dyslexia.
3000 Ambassadors for Road Safety2013ItalyAutomobile Club of Italy (ACI)Public administration, modernisation, institutional affairs, reformA survey from the beginning of 2012 on road accidents in Italy showed that 13.5% of the foreign-born driving population (estimated at 2.7 million people) is involved in road accidents – the Egyptian, Peruvian and Albanian communities being those most affected. This led to an investigation of the reasons behind the statistics, and a study on what actions could be taken to curb the phenomenon, while also making an impact on the integration of foreign-born residents in the fabric of Italian society.
The Compass of Transparency2013ItalyDepartment for Public Administration of ItalyPublic administration, modernisation, institutional affairs, reformThe compass of transparency ( is an automated online instrument that gives citizens the possibility to monitor in real time the implementation of all data and information requirements imposed by Italian law on the websites of more than 20,000 Italian public administrations (PAs).
Nova Belgica2013NetherlandsDutch Prison Service (DJI)Justice, police, human rights and securityNova Belgica is the result of a unique cooperation between Belgium and the Netherlands, in which Dutch prison capacity is used to (temporarily) house Belgian prisoners. To put this cooperation into practice, a special treaty was drawn up between the two governments, followed by a formal cooperation agreement.
GreenEvo: Green Technology Accelerator2013PolandMinistry of EnvironmentEnvironment, climate change, agriculture (incl. food safety) and fisheryGreenEvo: Green Technology Accelerator is an innovative project from the Ministry of Environment, with the task of promoting environmentally sound technologies and supporting the growth of this sector domestically and abroad. The project aims to support organisations pursuing the development of green technologies in navigating and promoting their unique solutions in international markets.
Portugal Did IT: The National Public Procurement System – Developing and Implementing an e-Procurement Solution2013PortugalESPap, Public Administration Shared Services Unit, IPcross-sectoralThe Portuguese Public Procurement reform of 2007 created a new paradigm in Portugal and affected all aspects of the system (legal, regulatory and economic). One of the most central and powerful elements of the reform was the adoption of e-Procurement, which led to impressive results in terms of savings, transparency and enhanced competition.
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