In order to provide a better service to customers, different Commission activities have been merged. The result is a confirmed improvement in the service to our users and to our top management, helping to create a strategy, shared vision and shared values by a common approach to our customers.
This has been achieved through e-Practice, which is a good practice exchange scheme with a web portal, weekly newsletter, country fact sheets, online library, practitioner profiles, events calendar, testimonials TV section, communities, blogs and monthly workshops created by the European Commission for all public service professionals. Practitioners come from all 27 Member States, EU Candidate States and EFTA countries, and others are welcome to join. The novelty of epractice.eu lies in blending online and offline service delivery (such as workshops, face-to-face meetings and public presentations) and the involvement of many European Commission contractors and studies which now share a common interface to the outside world. A large knowledge base of real-life case studies submitted by portal members is freely available.
The e-Practice scheme aims to increase efficiency and effectiveness of leadership by organising workshops where leaders can meet, share and learn from each other (around two workshops per month, intended for an average of 40 participants). CIP thematic networks and innovative pilots are focused on improving methods of self-analysis, professionals’ development and fine-tuning the service offered by public organisations to better suit the changing world.
In 2008, more than 560 portal members attended e-practice workshops, held face-to-face in central locations in Europe, in order to meet other professionals, exchange views and discuss best practices all over Europe. An average of 95% of participants said that they were very satisfied. In addition, several European administrations are considering adopting epractice.eu as their own repository and exchange platform. Moreover, thematic networks issued by CIP PSP calls will use epractice. eu as their exchange website.
|Award category:||leadership and change|
|Sector:||Economic affairs, competition, SME|
|Type of activity:||strategic management and planning tools|
|Keywords:||Leadership workshops, e-Platform, self-analysis, network|
|Short English description:||The e-Practice scheme aims to increase efficiency and effectiveness of leadership by organising workshops where leaders can meet, share and learn from each other|
|Level of government:|
|Size of organisation:||>100|
|Number of people involved:|