Egosta (e-government stakeholder involvement)

From EPSA - European Public Sector Award


‘egosta’ stands for e-Government stakeholder involvement and is conducted by a research project operated by the Austrian Federal Ministry of Finance and the University of Koblenz-Landau.

A consortium consisting of 18 partners is participating in the EU project PEPPOL (‘Pan-European Public eProcurement OnLine’) with the objective of setting up a pan-European pilot solution that, conjointly with existing national solutions, facilitates EU-wide interoperable public e-Procurement. The Austrian Federal Ministry of Finance, the University of Koblenz-Landau and further partners collaborate on one key enabler of the PEPPOL prototype, the Virtual Company Dossier (VCD). The VCD will enable suppliers to collect business certificates and attestations from existing registries and sources in their home country and submit such evidence electronically and assembled as an information package to any public-sector awarding entity in Europe.

The development of e-Government applications is based mainly on ideas and knowledge of the public administration. Stakeholders such as citizens, enterprises or non-profit organisations cannot play a part in the development process and do not get sufficient information about the purpose and idea behind a project. This causes distrust of the new electronic application. The idea of ‘egosta’ is to increase user acceptance of e-Government applications by involving stakeholders in the development process via an internet platform and to tap the full potential of transferring experiences and ideas between stakeholders and the development team using advanced knowledge management technologies.

Stakeholder involvement can be ensured either physically or online via a platform. Multi-stakeholder forums imply time and money-consuming efforts for participants that are not achievable for many stakeholders due to time and financial constraints. The use of an online platform can overcome these shortcomings. Within the VCD Project offline as well as online involvement is used to integrate VCD stakeholders in the development process in order to generate a user-friendly application. Thereby an information transfer between the online and offline involvement takes place. In order to consolidate and format masses of artefacts ‘egosta’ comes with an advanced knowledge management system: ‘DYONIPOS’, which stands for Dynamic Ontology-based Integrated Process OptimiSation, and enables extraction of concepts and relations out of artefacts.

This project aims to develop and test ‘egosta’ within the context of the VCD. By using an internet platform, stakeholders can support the development process without being physically present at a certain time and place and can obtain detailed information about the status and progress of the project. New Web 2.0 technologies such as blogs, wikis, forums and chats make new ways of collaboration feasible and improve user acceptance of e-Government applications.

Award info
Award category: citizen involvement
Award type: submission
Award year: 2009
Project type
Sector: Taxation, customs, finances
Type of activity: community and stakeholder participation
Keywords: Research, web 2.0 technology, usability, e-Government
Short English description: This project aims to develop and test ‘egosta’ within the context of the VCD. By using an internet platform, stakeholders can support the development process
Further information
Organisation: Austrian Federal Ministry of Finance
Other applicants: University of Koblenz-Landau
Level of government: national level
Size of organisation: >100
Number of people involved:
Country: Austria
EU membership: EU member
Language code: en
Start date:
End date:

Egosta (e-government stakeholder involvement) (48.2081743, 16.3738189)
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