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ERP Software solution implementation

From EPSA - European Public Sector Award

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Goce Delcev University is the youngest state university in the FYR Macedonia. After only four years of existence, it incorporates 13 faculties, four associated members and numerous centres, institutes, colleges and offices. With a specific infrastructure, it spans 11 cities with more than 500 employees (lecturers and staff) and around 13,000 students in all study cycles.

From the very beginning, several crucial factors determined the direction that the university has taken: the need for continuous monitoring of world trends, quality and efficient education, a very high degree of availability of lecturers and administration staff, a fast and effective achievement of full transparency, the establishment of a complete collaboration between departments and, most importantly, a collaborative communication and transparent openness to the students, in order to offer a high quality student service. The last one directly leads to the second most important segment, which is quality management measurement, through selfevaluation processes.

The most effective way to achieve the abovementioned issues quickly was to implement fully the Enterprise Resource Planning (ERP) public software solution, which consists of several main modules, in late phases of development or already in production. The main objective of this solution is to enable students and employees to follow the rules and regulations defined by the statutes and the additional acts of the university in an unambiguous manner. This will lead to increased transparency of the employees’ work (staff and lecturers/cooperatives) and the detailed study process of the students in the three cycles of studies.

By implementing the system integration of all of the modules (procurement department, finance department, student service, human resources, university library, university laboratories, car fleet department and quality management centre), the university allows duties and tasks concerning the affected users to be managed collectively. Benefits are numerous: different and complex realisation of activities, complete eDocuments flow and their processing, permanent communication through several systems, full insight into and control over all financial and system transactions by a centralised and authorised administration team, possibility for real-time centralised decision-making based on statistics and performance indicators and fully automated processes.

The result of this project is its reason for implementation: an integrated software solution for an integrated university.

Award info
Award category: opening up the public sector
Award type: submission
Award year: 2011
Project type
Sector: Education (higher and lower), training and learning
Type of activity:
Keywords: Enterprise Resource Planning (ERP)
Short English description: The main objective of this solution is to enable students and employees to follow the rules and regulations defined by the statutes and the additional acts of the university in an unambiguous manner.
Further information
Organisation: Goce Delcev University
Other applicants:
Homepage: http://www.ugd.edu.mk
Level of government: national level
Size of organisation: >100
Number of people involved: >15
Country: FYROM
EU membership: other European country
Language code: en
Start date:
End date:


ERP Software solution implementation (41.608635, 21.745275)
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