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ERDF Helpdesk for Catalan business - ACC1Ó support service to comapnies beneficiaries of ERDF funding under the global grant

From EPSA - European Public Sector Award

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ACC1Ó has the mission to position Catalonia amongst the world’s leading economies by facilitating the competitive differentiation of its companies via two fundamental vectors: internationalisation and innovation. To achieve utmost compliance of the mission and to offer a large number of initiatives to stimulate and renew Catalan businesses, ACC1Ó has participated in all ERDF programmes offered thus far in Catalonia since 1993. In the current programming period of Structural Funds, ACC1Ó has been awarded with the Global Grant for Business Innovation as one of the main lines of action of Priority 1 (actions to support innovation) of Catalonia’s Operational Programme for the ERDF (2007-2013): ’Research, technological development and innovation, business development and the information society’. This priority is coordinated and linked to the remaining policies regarding innovation and company support in Catalonia. The Global Grant is a contribution from the Operational Programme and amounts to €50,000,000, with 50% of the eligible expenditure being reimbursed by the ERDF. The ERDF contribution is an additional resource within the ACC1Ó budget and significantly increases the contribution to the funding lines towards innovation. For the first time, the volume and type of ERDF funding lines are different from those financed thus far, allowing the companies to become direct beneficiaries of the grant. However, becoming beneficiaries require strict compliance with regard to European Union regulations in the management and control of activities co-funded by the ERDF. Often companies don’t have a lot of experience in this field. So, in order to help them, in June 2009 ACC1Ó put in place the ‘ERDF Helpdesk For Catalan Business - ACC1Ó Support Service to Companies Beneficiaries of ERDF Funding under the Global Grant’, as a free service addressed to all Catalan business and entities benefiting from the grant co-funded by the ERDF.

The ERDF Help Desk is an innovative public administration sustainable project put in place by the Government of Catalonia which is adapted to existing resources and involves the acquisition of internal and external knowledge regarding European regulations; increased dissemination of European Union activities to promote company competitiveness and to encourage investment in innovation for businesses in Catalonia; the resolution of all doubts expressed by final beneficiaries; high yield of public resources; and profitability of business resources. By optimising a current human and financial resource within the organisation, a complete and personalised service has been designed by ACC1Ó that includes information, training and assessment to ERDF beneficiaries. Presentations and also training sessions have been put in place for companies and entities that are beneficiaries of ERDF as well as all ACC1Ó staff involved in administrative and technical management and general coordination. The ERDF Help Desk is potentially addressed to 1,500 target users. From June 2009 until December 2010 it reached a total of 773 users. From 2008 until December 2010 the ERDF Help Desk provided services to Catalan entities beneficiaries amounting to €44,812,084 in total from ERDF funding, which represents a total investment of €113,518,344 in the same period. The ERDF help Desk will still be in place until the end of ERDF Operational Programme in Catalonia (2007-2013).

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Regional policy and development, decentralisation
Type of activity:
Keywords: Competitiveness, Catalan business, encouraging innovation, European regional development fund, free public support service, facilitate management, efficient use, transferable methodology, European Union role
Short English description: It is an innovative public administration sustainable project put in place by the Government of Catalonia which is adapted to existing resources and involves the acquisition of internal and external knowledge regarding European regulations; increased dissemination of European Union activities to promote company competitiveness and to encourage investment in innovation for businesses in Catalonia; the resolution of all doubts expressed by final beneficiaries; high yield of public resources; and profitability of business resources.
Further information
Organisation: ACC1Ó, Competitiveness for Catalonia
Other applicants:
Homepage: http://www.acc10.cat
Level of government: regional level
Size of organisation: >100
Number of people involved: >15
Country: Spain
EU membership: EU member
Language code: en
Start date:
End date:


ERDF Helpdesk for Catalan business - ACC1Ó support service to comapnies beneficiaries of ERDF funding under the global grant (41.3976209, 2.1576448)
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