Dual Delivery in Vorarlberg is a central service carrying out the entire process of transmitting and delivering documents for the departments of the State of Vorarlberg and for the 96 communities of Vorarlberg. In order to transmit and deliver their documents, the departments and communities have two basic possibilities; one is to deliver electronically. The variety of deliverable documents ranges from signed e-mails and electronic bills to electronically forwarded official notifications. The recipients can access their documents online -like an e-mail -day and night and from all over the world. The traditional way of printing a document and delivering it through postal service or alternative deliverers is the second option.
The State of Vorarlberg and its communities have coordinated their mailing procedures and in the context of Dual Delivery share access to centrally provided transmission and delivery services. Dual Delivery is a joint project of the State of Vorarlberg, its communities and its partners. The partner of the State of Vorarlberg is the Vorarlberger Informatik- und Telekommunikationsdienstleistungsgesellschaft mbH (VTG) in Bregenz, a subsidiary of the State of Vorarlberg; the partner of the communities is the Gemeindeinformatik GmbH in Dornbirn.
Each document is forwarded to a central Send Station®. Via the Corporate Network Vorarlberg (CNV) the Send Station® is available for all departments, institutions and communities of the State of Vorarlberg. The Send Station® checks whether the recipient is registered for electronic delivery and, if so, transmits the document electronically. If the recipient is not available electronically, the document is automatically printed and enveloped at the mass printing facility of an external service provider and delivered through postal service or alternative deliverers. The infrastructural integration of the Send Station® in the Corporate Network Vorarlberg (CNV) has many advantages. By operating the Send Station® centrally the required process steps are encapsulated and the interfaces to Dual Delivery are standardised all over Vorarlberg. Due to the open interfaces, the Send Station® is available to different State-owned institutions (hospitals, operating companies, educational institutions etc.) as well as to different application domains.
|Award category:||public service delivery|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:||communication strategy|
|Keywords:||Dual delivery, electronic delivery, e-Government|
|Short English description:||It is a central service carrying out the entire process of transmitting and delivering documents for the departments of the State of Vorarlberg and for the 96 communities of Vorarlberg.|
|Organisation:||Amt der Vorarlberger Landesregierung, Abteilung Informatik|
|Level of government:||regional level|
|Size of organisation:||>100|
|Number of people involved:|
|EU membership:||EU member|