From EPSA - European Public Sector Award

Diploma2011.pngDiploma2009.pngDiploma.gifAward type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Environmental Geographic Information System (GIS) of the Drama Regional Unit – The Application of a Decision Support System & Public Information Tool in the Greek AdministrationGreeceEnvironmental and Spatial Planning Administration of East Macedonia and Thrace Region, Greece2015Local levelcross-sectoralThe project was programmed, structured, planned and completed exclusively by the Department of Environment and Hydroeconomy of the Drama Regional Unit, Environmental and Spatial Planning Administration of East Macedonia and Thrace Region-Greece, in cooperation with the IT Department of Drama Regional Unit.
Maritime Analysis and Operations Centre - Narcotics (MAOC-N)PortugalMaritime Analysis and Operations Centre - Narcotics (MAOC-N) (organization)2015National levelcross-sectoralThe Maritime Analysis and Operations Centre - Narcotics (MAOC-N) is an interagency and international maritime operational platform, funded as an EU project and formed in 2007. Seven EU partner countries participate in the project (France, Ireland, Italy, the Netherlands, Portugal, Spain and the United Kingdom with support from the United States).
Available CinemaSwedenSwedish Post and Telecom Authority (PTS)2015National levelcross-sectoralIn 2011 the Swedish Post and Telecom Authority (PTS) and the Swedish Film Institute (SFI) were commissioned by the Swedish Ministry of Culture to devise a technical system for audio description and audio subtitles for use in digital cinemas.
We Design for LifeDenmarkMunicipality of Kolding2015Local levelPublic administration, modernisation, institutional affairs, reformIn December 2012 a new vision for the Municipality of Kolding was decided by the Town Council: “We Design for Life - Together we design options for a good life through entrepreneurship, social innovation and education”.
Venue and InformationSwedenSwedish Social Insurance Agency2015Regional levelPublic administration, modernisation, institutional affairs, reformThe aim of the project is to develop a venue for personalised support and information to newcomers based on service needs. This should help them integrate to the labour market more rapidly and achieve self-sufficiency earlier.
Latvia’s e-indexLatviaMinistry of Environmental Protection and Regional Development of the Republic of Latvia2015National levelcross-sectoralPartnership initiative Latvia’s e-index is a nationwide evaluation of the eEnvironment in state institutions and municipalities. It provides the notion on how active and relevant is the usage of ICT solutions in order to improve quality and availability of provided services for residents and entrepreneurs and to optimise internal processes of the state institutions and municipalities.
The Rural AcceleratorSwedenMunicipality of Sjöbo2015Local levelcross-sectoralSjöbo is a small town and the seat of Sjöbo Municipality in Skåne County, Sweden, with about 8,000 inhabitants. The main objectives of the Rural Accelerator are to develop ideas and businesses in the countryside based on the special features rural areas offer.
LGBT-Friendly LjubljanaSloveniaMunicipality of Ljubljana2015Local levelcross-sectoralWith the goals of significantly reducing homophobia and empowering lesbians, gays, bisexuals and transgender people (LGBT), the City of Ljubljana addresses special care and attention to the LGBT community. It offers diverse support to the development, organisation and implementation of projects and programmes for the LGBT community.
Public Geo Datasets at your Service (PDOK)NetherlandsDutch Cadastre, Land Registry and Mapping Agency2015National levelotherPDOK is an online portal providing access to all major public geographical datasets in the Netherlands. Initiated by Kadaster in 2007, the scope of this national spatial data infrastructure was unprecedented.
Global FindPortugalPortuguese Business Development Agency, Aicep Global Parques2015National levelcross-sectoralGlobal Find uses a GIS platform and a search engine to find available sites in Continental Portugal suitable to accommodate industrial and logistic projects. Using a multi-criteria analysis, the tool enables an investor, with internet access, to find a site in a business park in Portugal, which meets their project requirements.
Solidarity Barn Project – Celeiro SolidárioPortugalCampolide Parish Council2015Local levelPublic health and social welfare/affairsThe Solidarity Barn Project (Celeiro Solidário) began as a citizens’ movement that aimed to create awareness for the importance of solidarity and the reduction of food waste.
NetRegsUnited KingdomScottish Environment Protection Agency2015Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryNetRegs was set up to be a web-based first port of call for smaller businesses to find out how to comply with environmental law and follow best practice, all in an anonymous way and for free. The project was initiated in 2002 as a partnership between the three UK environmental regulators.
Right from the StartAustriaUpper Austrian Health Insurance2015Regional levelPublic health and social welfare/affairsThe idea of the programme “... right from the start!” is to provide parents and their children with comprehensive valuable information on topics such as nutrition, psychosocial health, smoking, vaccinations, dental health, accident prevention and care. The aim is to ensure that children grow up healthily.
Action Programme for Large Families – Three Plus FamilyPolandMunicipality of Lublin Department of Health and Social Affairs2015Local levelPublic health and social welfare/affairsThe Action Programme for large families: Three Plus Family (Rodzina Trzy Plus) was introduced by the legal Act No. 429/XIX/2012 of 29 March 2012 of Lublin City Council. The programme is addressed to all families residing in the area of the City of Lublin with three or more children up to the age of 18 or 25 (if they are in full-time education).
Green Deal Approach in the NetherlandsNetherlandsMinistry of Economic Affairs of the Netherlands2015National levelcross-sectoralThe Green Deal approach is one element in a standard range of policy instruments. It is used to supplement existing instruments, such as legislation and regulation, market and financial incentives, and measures to stimulate innovation.
The Portuguese Health Data Platform (PDS)PortugalShared Services of the Portuguese Ministry of Health (SPMS)2015National levelcross-sectoralThe PDS strategy results in a quality information platform, relevant, safe, reliable, timely and contextualised. It promotes improvement of quality and access to healthcare; health information sharing, user-centred approach while breaking professional boundaries and implements the National Strategy for Quality in Health.
Sensitisation for Climate Protection Measures in Daily Life – Workshop for Female MigrantsAustriaAustrian Federal Ministry for Agriculture, Forestry, Environment and Water Management2015National levelcross-sectoralThe overall aim of the project was to sensitise female migrants to climate protection. The project realisation was done by Peregrina, an organisation assisting female migrants in integration by several ways: legal advice, social affairs and verbal skills.
FremfærdDenmarkFremfærd (organization)2015Local levelPublic administration, modernisation, institutional affairs, reformFremfærd focuses on collective efforts to develop municipal primary tasks and improve efficiency through e.g. working on: enhancing quality and professionalism, including strategic competence development; promoting trust, wellbeing and a good psychosocial working environment when working on the primary task; developing innovation momentum; creating measurement tools and cultures of assessment; promoting good leadership; focusing on citizens; developing employees’ influence on their own work.
The Future Education Vision of Reykjanesbaer TownIcelandReykjanesbaer Municipal Education Office2015Local levelEducation (higher and lower), training and learningSince the year 2002, the Future Educational Vision of Reykjanesbaer Town has been formulated for a period of four years at a time. In 2011, the ambitious goal was set to bring all the town’s pre-, primary and secondary schools to the top of national rankings in education.
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public ServicesHungaryPrime Minister’s Office of Hungary2015National levelPublic administration, modernisation, institutional affairs, reformHungary launched a structural reform programme focusing on the renewal of territorial public administration in 2011. A key objective of the reform was to build a system of client-focused public administration which resulted in the establishment of governmental integrated one-stop-shop customer service centres called Government Windows (Kormányablak).
Public Contracts Portal (BASE)PortugalPortuguese Real Estate Institute (INCI)2015National levelotherThe “Portal BASE” was created after the publication of the Portuguese Public Contracts Code, in January 2008, which transposed Directives 2004/17/EC and 2004/18/EC. It gathers all relevant information on public procurement in Portugal and makes it available to citizens in an open and transparent way.
SocialXChange – More than a Charity ShopRomaniaGeneral Direction of Social Care and Child Protection, 6th District, Bucharest2015Local levelcross-sectoralSocialXchange is a new concept of social solidarity designed to promote involvement and mutual benefit in support of community relations. It is based on a shop, which effectively manages community resources available in order to equitably redistribute them among people who want to participate in charity, but also among those with low income who do not want to depend on begging.
Domain-Transcending Standardisation with Standard Business Reporting (SBR)NetherlandsLogius, the Digital Government Service of the Dutch Ministry of the Interior and Kingdom Relations2015National levelcross-sectoralStandard Business Reporting (SBR) is a widely supported solution for the Dutch (business) society. Standard Business Reporting provides governments and businesses with an unequivocal, cost-effective, secure and adaptable method for the exchange of business information between organisations in a reporting chain.
The Chatroom of the Austrian Student Psychological Counselling ServicesAustriaAustrian Student Psychological Counselling Services2015National levelcross-sectoralThe concept of psychological online counselling as in this Chatroom is a pioneering task in Austria. As the Chatroom is primarily intended for information issues but in some cases also for therapeutic topics, it provides state-of-the-art counselling.
Merger of North and South Tipperary County Councils into a Unified Tipperary County CouncilIrelandTipperary County Council2015Local levelPublic administration, modernisation, institutional affairs, reformCounty Tipperary, Ireland’s largest inland county, has a population of 158,754 and covers an area of 4,282 km². Tipperary had been administered as two separate local government units since 1838. In July 2011, the national government announced the establishment of a unified county council in Tipperary to replace the existing North and South Tipperary County Councils, to be effective from 2014.
Climate-Proof Water Management: Social Dialogue and Regional ParticipationNetherlandsHollands Noorderkwartier District Water Control Board (HHNK)2015Regional levelcross-sectoralThis project is about taking up the social challenge of climate change for regional participation and organisational renewal. The North Holland District Water Control Board (HHNK) is responsible for water management in the Hollands Noorderkwartier, an area in the Dutch province of Noord-Holland.
Navarra’s Integrated Chronic Care Strategy (ICCS)SpainGovernment of Navarra, Department of Health2015Regional levelcross-sectoralNavarra’s Integrated Chronic Care Strategy (ICCS) via quadruple helix collaboration project has been found by all the stakeholders (public, private, educational and citizens) as an innovative solution for Chronic care as well as has transformed the Public Administration from a “paternalist” role into a more encouraging and leader one, fostering the shared participation and collaboration and empowering the patients and their care environment to become more responsible, pro-active and known of their own chronicities.
Local Human Rights in Utrecht – Empowering a Local Network with Global ValueNetherlandsMunicipality of Utrecht2015Local levelJustice, police, human rights and securityThe City of Utrecht has been actively working on promoting a human rights culture in the city since 2010. The city is aware of the importance of its role in defending people’s human rights and fitting the identity of an open, social city in which many social and civil organisations undertake their activities.
Sprouts of KarşıyakaTurkeyKarşıyaka Municipality2015Local levelcross-sectoralThe actual goal of this project is to support successful university students throughout their education who have no or insufficient income and live in the İzmir Karşıyaka province border. At the same time, it is aimed to include the local administration of Karşıyaka in maintaining equal opportunities for students.
Citizen SpotPortugalPortuguese Agency for Administrative Modernisation (AMA)2015National levelcross-sectoralThe Citizen Spot is a single service desk with a specialised attendant capable of delivering to any citizen a large number of services related to both the public administration and the private sector.
SABO’s Kombohus – Forcing Prices Down to Raise Public Housing ConstructionSwedenSwedish Association of Public Housing Companies (SABO)2015National levelEconomic affairs, competition, SMEThis concept is an extensive strategic effort being implemented nationally by 300 municipal housing undertakings in Sweden and aimed at increasing Sweden’s residential construction of cost effective multi-dwelling buildings without state funding.
Home Debt Intermediation ServiceSpainBarcelona Provincial Council2015Local levelcross-sectoralHome Debt Intermediation Service “Servei d’Intermediació en Deutes d’Habitatge” (SIDH), protects the right to housing by preventing the loss of homes due to mortgage loan repayment difficulties. SIDH offers free specialised legal advice and intermediation with financial entities to defend resolution proposals.
The Citizen PortalPortugalPortuguese Agency for Administrative Modernisation (AMA)2015National levelcross-sectoralThe Citizen Portal (Portal do Cidadão) is the central channel to access and deliver electronic public services in Portugal, facilitating the relationship between citizens, business and Public Administration.
A Wealth of Ideas – IdéRigetDenmarkRigshospitalet2015National levelPublic health and social welfare/affairsWith the innovation programme A Wealth of Ideas “IdéRiget”, Rigshospitalet set out on a new course, i.e. to make the obvious move to boost public sector innovation by inviting frontline staff to come forward with their innovative ideas.
Project of Improvement of Quality of Public ServicesLithuaniaAlytus City Municipal Administration2015Local levelPublic administration, modernisation, institutional affairs, reformThe project Improvement of Quality of Public Services provided by the Alytus City Municipal Administration was a long-term project implemented from 2009 to 2015. Its aim was to achieve quality improvements in public services provided by the Alytus City Municipal Administration by creating and implementing a “One-Stop-Shop” public service system and Common Assessment Framework (CAF) and performing external evaluation of the activity of the administration.
Room for the RiverNetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water Management2015National levelcross-sectoralBy implementing the Room for the River programme, together with regional water authorities, municipalities and provinces, Rijkswaterstaat is increasing the discharge capacity of the Rhine (and its tributaries) from 15 to 16 million litres of water per second.
Paradigm Change in the Communication Strategy – Increasing Customer Value and Potential Savings with Customer-Focused Information and eGovernment Solutions instead of Mass CommunicationAustriaRegional Government of Upper Austria, Department for Family Affairs2015Regional levelcross-sectoralThe Upper Austrian Family Department (OÖ Familienreferat) wants to react to the changes in information behaviour and create online portals with which families can be informed quickly and simply. In consideration of all the usability aspects, the online portals should be tailored exactly to the needs of the users.
HSD Campus and HSD Development FundNetherlandsMunicipality of The Hague2015Local levelcross-sectoralThis project was undertaken by the Municipality of The Hague in collaboration with the HSD Foundation and sponsored by the European Regional Development Fund. Its aim is to better facilitate the security cluster in general and stimulate innovation by triple-helix cooperation (businesses, governments and knowledge institutions) in specific.
The Potential ProfileDenmarkIkast-Brande Municipality2015Local levelEducation (higher and lower), training and learningThe Potential Profile ensures development of high quality day-care centres via a new and effective form of partnership between public departments. High quality makes it possible for all children, irrespective of conditions and background, to gain optimal possibilities for well-being, development and learning - and to feel valuable participants in the community.
OiRA – Online interactive Risk Assessment toolPan-EuropeanEuropean Agency for Safety and Health at Work (EU-OSHA)2015EU institutionscross-sectoralOiRA is a web application (tools generator) to create interactive risk assessment tools (OiRA tools). These OiRA tools can help MSEs to put in place a risk assessment process – starting with the identification and evaluation of workplace risks, through decision making on preventive actions and implementation, to monitoring and reporting.
Green Jobs ProgrammeSpainBiodiversity Foundation, the Spanish Ministry of Agriculture, Food and the Environment2015National levelcross-sectoralThe Green Jobs Programme (Programa empleaverde) is an initiative developed by the Biodiversity Foundation of the Spanish Ministry of Agriculture, Food and Environment. It is co-funded by the European Social Fund through the National Operational Programme on Adaptability and Employment 2007-2013.
Rijeka’s eBenefitsCroatiaMunicipality of Rijeka, Department of Health and Social Welfare2015Local levelcross-sectoralThe project Rijeka’s eBenefits has been developed with the target of improving beneficiaries’ access to information, as well as increasing efficiency of the city’s social welfare system and improving communication between city administration and citizens in general.
The Citizen’s Guide of the Region of EpirusGreeceRegion of Epirus2015Regional levelPublic administration, modernisation, institutional affairs, reformThe Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website,, is based on Free/Open Source software.
Development of Lifelong Learning Opportunities in Rural AreasLithuaniaLithuanian Education Development Centre2015National levelcross-sectoralMultifunctional Centres (MCs) in rural areas are being established by municipalities to provide public services targeting the needs of local people. The project aimed to improve quality of public services for communities and develop opportunities of lifelong learning for community members.
Digital PathologyPortugalCova da Beira Hospital (CHCB) Centro Hospitalar Cova da Beira, E.P.E.2015Local levelcross-sectoralThe “Digital Pathological Anatomy” is an innovative project in Portugal, based on the interaction between different hardware and software combinations aimed at creating a global management platform for all data and images generated in a pathological anatomy laboratory.
River Bed Vegetation MapNetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water Management2015National levelcross-sectoralA potential risk to flood safety is the unchecked development of vegetation in the flood plains of the river. To manage this risk Rijkswaterstaat has recently (2014) set a standard in the form of a river bed vegetation map (in Dutch: Vegetatielegger).
Tourist Logistic Platform – Balearic Islands ProjectSpainAgency for Tourism of the Balearic Islands, Balearic Islands Regional Ministry for Tourism2015Regional levelotherThe Tourist Logistic Platform is a new way of managing the Balearic Islands as a tourist destination. No DMO has yet an innovative solution as this one. It is a solution that helps tourists to “feel like if they were at home”, so they can move around the Balearic Islands, safely, easily and calmly as they do in their own places of residence.
Better PlaceCzech RepublicCity of Kolin2015Local levelcross-sectoralIn 2010 the City of Kolin participated in the Better Place (BP) pilot project. BP is a social responsible online platform which immediately and directly allows users to deliver feedback on how to improve public spaces. BP is part of Kolin’s modernisation and development of the city administration.
New Sustainable Management Model – Street Cleaning Services and Solid Waste CollectionSpainPublic Sanitation and Environmental Protection Municipal Limited Liability Company, Seville2015Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryA Public Sanitation and Environmental Protection Municipal Limited Liability Company “Limpieza Pública y Protección Ambiental S.A. Municipal” (LIPASAM), was created in March 1986 to attend to the City of Seville. LIPASAM was exhausted, in the middle of an economic crisis, and it was necessary to increase city cleaning activities while reducing an unsustainable budget for the City Government.
Online Certification of Small and Medium-Sized Enterprises (SMEs)PortugalPortuguese Agency for Competitiveness and Innovation (IAPMEI)2015National levelEconomic affairs, competition, SMEIn Portugal, small and medium-sized Enterprises (SME) have to be certified to be fully recognised as such. The Online Certification of SME is the electronic service that certifies that Portuguese enterprises meet micro, small or medium-sized condition.
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