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Development and use of a new management system for the execution of major construction projects

From EPSA - European Public Sector Award

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On 1 January 1993, the Wiener Krankenanstaltenverbund was founded as an enterprise in terms of the Vienna Municipal Constitution and was given its own extensive authority since it became a company in 2002. However, it is still part of the municipality administration of the city of Vienna. The Wiener Krankenanstaltenverbund is among the largest healthcare facilities in Europe and is responsible for medical, nursing and psychosocial care. Every year, about 400,000 inpatients and 4 million outpatients are provided with top-class medical and nursing care. The enterprise includes the general hospital with 26 university clinics as one of the largest hospitals in Europe and beyond; five socio-medical centres; six hospital complexes; and six geriatric centres with a total of 12,637 beds. Currently, the Wiener Krankenanstaltenverbund employs about 32,000 staff, and is also Austria’s largest provider of training for doctors, medical and health care, extended care, high-end medical and technical services and sanitary services.

The majority of the enterprise’s physical location is comprised of buildings which were built between 1881 and 1932. In these buildings, appropriate and economic operations management is now only possible to a limited degree as the requirements of modern hospital operations cannot be implemented in the existing building structures. The structural deficits also cannot be rectified through renovations and rebuilds. Due to this massive problem, the managing director launched an extensive investment offensive in the sector of Viennese urban hospitals in 2006. As there was no organisational unit to execute this within the Wiener Krankenanstaltenverbund, on 28 July 2006, the Owner Management Division was created and on 12 January 2010, it was transferred to the Technology Business Division. The task of its manager and his team was to develop and successfully implement a completely new management system to execute major construction projects. The guidelines from the enterprise concerning this were as follows: use of minimal internal resources; lowest possible strain on the organisational units; procurement of all required services on the market; efficient, economic handling of major construction projects, corresponding to the maximum quality standards.

Within the Wiener Krankenanstaltenverbund, a new management system has been developed and successfully implemented for the execution of major construction projects. This system includes both owner management and construction project management, thereby efficiently connecting these two sectors. The owner management remains wholly within the domain of the Wiener Krankenanstaltenverbund, while the construction project management is transferred fully to the companies working in the market. Through this new procedure, the Wiener Krankenanstaltenverbund benefits specifically from the following advantages: strong and qualified perception of the owner’s role; formulation and achievement of specific project objectives; optimal and demand-oriented management of resources. This new management system is not just suitable for the Wiener Krankenanstaltenverbund: it can also be adopted in the same manner by any public or private organisation and is suitable for any task. In particular, this management system is optimally suited to execute major construction projects in non-real estate organisations with minimal use of resources and maximum target achievement.

Development and use of a new management system for the execution of major construction projects (48.1945513, 16.4101091)
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