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Continuous educational track for public administration managers in Junta De Castilla Y León

From EPSA - European Public Sector Award

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The School of Public Administration of Castilla y León (ECLAP) has developed a continuous educational track for the public administration managers of the regional government. This continuous educational track focuses on strengthening the managerial soft skills and behavioural competences that are required in the public administration (such as leadership, people management, time management, flexibility, self confidence, communication, negotiation, etc.). 300 top regional public administration managers were invited to join this learning project in 2010 and 95 of them enrolled in the 2010 edition. 93 of them re-enrolled in 2011. In total, 151 participants have enrolled in 2011. The educational track presents the following innovations:

  • Individual diagnosis: a competence test and individual interview are applied with each individual participant by an external expert, at the beginning of each annual track (January 2010 and January 2011).
  • Individual modular proposal for each participant: 3 multi-channel modules (face to face, blended or online), to be completed each year, trying to strengthen 3 specific competences of each participant. These 3 modules are proposed (out of 12 possible modules) to each manager, according to his/her individual diagnosis, trying to cover the gaps in his/her competence profile as fully as possible.
  • Individual closing interview that closes the annual track and is also carried out by an external expert. This individual interview evaluates managerial improvement and proposes 3 new modules for the next annual track.

This programme also provides managers with a deep informal learning platform, using internal resources and saving costs at the same time, which is complemented by:

  • An individual data page: in which each participant can follow his/her personal progress, the annual modules to be completed and competence test results.
  • A virtual classroom based on a virtual forum (groups of 16-18 participants): in this forum, enhanced by web 2.0 tools, participants can discuss their learning experiences, their working problems and concerns, and their professional good practices. They can also find virtual coaching and professional help offered by colleagues (peers) of the same public organisation. This allows, at the same time, deep informal learning possibilities (colleague and peer-to-peer collaborative learning) and important cost savings, because the coaches and trainers are volunteer managers from the same Castilla y León Public Administration. To perform this activity, an internal tutorial team has been created, by identifying excellent public administration managers, and inviting them to act as volunteer tutors for their own colleagues (no additional salary involved), ‘hiring’ them for the team and educating them using an external expert to do this part-time job. Of course, they continue to work on their usual daily responsibilities but, at the same time, they are helping other colleagues to learn in the virtual forums.
  • An internal case study collection: a collection of learning materials created by the volunteer internal tutorial team. These case studies are developed by the ‘student delegates’ (each person produces one case study) and are also discussed with each virtual group in internal meetings run by the same internal tutor who inspired and wrote the case. Some of the meetings are face to face and some are online.
Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Education (higher and lower), training and learning
Type of activity:
Keywords: Collaborative learning, internal tutors, internal learning materials, case studies, web 2.0, excellent managerial education, cost saving
Short English description: This continuous educational track focuses on strengthening the managerial soft skills and behavioural competences that are required in the public administration.
Further information
Organisation: ECLAP
Other applicants:
Homepage: http://eclaponline.jcyl.es/directivos
Level of government: regional level
Size of organisation: 25-50
Number of people involved: 1-5
Country: Spain
EU membership: EU member
Language code: en
Start date:
End date:


Continuous educational track for public administration managers in Junta De Castilla Y León (41.608826, -4.7488392)
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