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Austrian Business Service Portal (BSP)

From EPSA - European Public Sector Award

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The Business Service Portal (‘Unternehmensserviceportal’) is the flagship project of the Austrian Federal Government’s initiative to cut red tape. It is jointly coordinated by the Federal Ministry of Finance (BMF) and the Federal Chancellery (BKA). The portal serves as a single entry point to Government for businesses. By offering information and transaction services it enables businesses to meet their reporting obligations to the authorities as simply and efficiently as possible. This single gateway to government information and transaction services will significantly increase the attractiveness of doing business in Austria.

Businesses can use this portal to find relevant information, submit data to meet their information requirements and use online procedures to interact with the authorities. A single access point is offered for previously existing applications, such as ‘FinanzOnline’ (virtual tax office), the electronic data exchange with Austrian social security institutions (ELDA), and the Data Processing Register (DVR). Furthermore, information on reporting and information requirements will be combined and offered in one platform.

The project submitted is Phase 1 of the BSP, in particular the implementation of the information part and single sign-on functionality, including central administration of roles and rights in the transaction part and business register. In 2010, a fully-fledged information portal was set up, and since 2012 the BSP provides single-sign-on services to the most important e-Government applications such as taxes, insurance and environmental reporting. Already existing and all new e-Government applications will be integrated in the BSP. Phase 2, which started recently, focuses on the support of processes for enterprises, with special emphasis on interfaces to Enterprise-Resource-Planning (ERP) systems, streamlining administrative procedures and avoiding multiple reporting of the same information; regional and local e-Government applications will also be integrated.

The added value for enterprises at a glance:

  • register once to use various e-Government applications: now businesses have to register separately for each application and manage numerous passwords and user IDs;
  • deal with all administrative issues online and resolve them faster;
  • central user management for various procedures;
  • 24/7 information around the clock provided by government offices;
  • maximum security standards.
Award info
Award category: weathering the storm. creative solutions in a time of crisis - european and national level
Award type: diploma
Award year: 2013
Project type
Sector: Economic affairs, competition, SME
Type of activity:
Keywords: Economic affairs, competition, SME
Short English description: The Business Service Portal (‘Unternehmensserviceportal’) is the flagship project of the Austrian Federal Government’s initiative to cut red tape. It is jointly coordinated by the Federal Ministry of Finance (BMF) and the Federal Chancellery (BKA). The portal serves as a single entry point to Government for businesses. By offering information and transaction services it enables businesses to meet their reporting obligations to the authorities as simply and efficiently as possible.
Further information
Organisation: Austrian Federal Ministry of Finance
Other applicants:
Homepage: https://www.usp.gv.at
Level of government: national level
Size of organisation: >100
Number of people involved: >15
Country: Austria
EU membership: EU member
Language code: en
Start date:
End date:


Austrian Business Service Portal (BSP) (48.2096129, 16.3862282)
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