An administration for all - Strategic modernisation plan of the administration of castilla and leon 2008-2011

From EPSA - European Public Sector Award


The government of Castilla and Leon has modernised and improved the quality of the services of its community. For this, a strategic plan to modernise the administration of Castilla and Leon between 2008-2011 was designed and implemented. The plan aimed to improve governability, search for excellence in management, and change the culture of public administrations. To achieve this, various channels of participation were established among the institutions and the stakeholders, promoting efficiency and transparency. Six strategies were designed which responded to the six groups of interest identified: citizens, companies, government, civil servants, society and local administrations. At the same time, these strategies are being implemented through 20 programmes, which have required 65 projects to be set in motion and managed.

This process of design and implementation has added value in itself, given that more than 400 people have reflected upon the raison d’être of this administration, its strengths and weaknesses, strategic areas and objectives, and have established the project management methodology which allowed a formal and coordinated system of execution, implementation and follow up to be put in place. It also took into account the complexity, interrelationship and cross cutting nature of the activities that had to be managed, the extensive network of directive centres involved and the large number of people and bodies that intervened. This methodology facilitated transparency and coordination in its actions.

Now, the administration of Castilla and Leon is improving its relationship with the citizens through the development of electronic administration, whilst reinforcing the channels of attention and information, streamlining and simplifying procedures, improving legislation, reducing the administrative burden, as well as establishing new channels to communicate with different groups of the population. This has required progress to be made in the professionalism of public employment by providing training in management responsibilities, individual training and promotion of the employee portal. At the same time, it has improved the functioning of electronic applications to facilitate job searches, whilst promoting the practical training of job seekers through a new regulatory standard of training programmes, and has set up the virtual office. The participation of the public employees from the administration is also being promoted. Other advantages have been noted too, such as teleworking, code of ethics, certifications ISO 14.001 guaranteeing equality of opportunities, reconciliation of family and work life and respect of the environment, etc.; with the end result of an honest, sustainable, integral and equitable administration, which is respectful of the environment. Modernisation has become a public policy in Castilla and Leon, covering all areas related to focusing on the citizen, the unification of the range of services, the creation of a culture of quality management and continuous improvement. In short, administration has been made easier. It now anticipates the needs of its citizens and offers them more individual attention which is more intelligent, as it learns from experience; faster, as it has also reduced time and costs; clever, integrating knowledge, innovation and creativity; responsible, equitable and respectful of the environment and open to sharing administrative procedures and technologies with local administrations.

Award info
Award category: opening up the public sector
Award type: submission
Award year: 2011
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Participation, leadership, coordination, transversality, orientation to citizens, orientation to results, excellence, implication, Transparency
Short English description: The government of Castilla and Leon has modernised and improved the quality of the services of its community.
Further information
Organisation: Regional Ministry of Autonomous Administration
Other applicants:
Level of government: regional level
Size of organisation: >100
Number of people involved: >15
Country: Spain
EU membership: EU member
Language code: en
Start date:
End date:

An administration for all - Strategic modernisation plan of the administration of castilla and leon 2008-2011 (41.608826, -4.7488392)
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