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Aida 2009

From EPSA - European Public Sector Award

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Diploma winner

In 2003, a consortium of more than twenty municipalities adopted the Applications for Interoperable Digital Administration project (hereinafter AIDA), functioning as a shared model and a common applicative framework. The use of open technologies and sharing of simple organisational and procedural models allowed a large community of municipalities to implement a standardised platform for delivering e-government services, where the main process is dynamically set up at the network hub, and the flow of sub-processes can be distributed and suitably monitored. The same content is offered to both human and applicative actors, and new emerging services can be easily integrated into such a procedural framework.

The offered flexibility encouraged the re-use of the AIDA platform and its cooperation model across a number of administrative networks in Tuscany. In 2009, the significantly larger number of bodies is challenging AIDA to hierarchically manage and maintain both the knowledge base and the back-office processes, as well as to deploy new integrated online services within regional and national systems, such as the Tuscan Regional coordination of commerce licenses, or the IT systems of the regional associations of Craftsmen and of Traders and of the National Fire Brigade. AIDA 2009 is the outcome of the work and the expertise of a constantly growing group of administrative networks that have been sharing problems and solutions in delivering online services. The AIDA community shares the maintenance and upgrade of common models for organising and managing the lifecycle of an online service delivered by each Municipality through its relevant ‘one-stop-shop for economic activities’, and for sharing archives, held and owned by different bodies, where relevant data are kept about running processes. Adopting the AIDA platform requires only to focus on customising its knowledge base according to specific models, user forms and regulative texts; then, configuring interoperability with existing back-office systems completes the process. Moreover, the current software platform flexibly manages hierarchical knowledge bases, in order to simplify inheritance and maintenance of procedural models across trees of public bodies (usually following territorial hierarchies). The availability of such organisational and operational tools further encourages standardisation and sharing of solutions between administrative subjects, at any level: beyond public bodies, also economic associations (Industry, Craftsmen and Traders) are strongly and effectively involved in such a process.

At the end of 2008, 134 bodies in Tuscany are carrying on their own adoption of the AIDA model and platform. By the end of 2009, about 150 municipalities and public bodies involved in the delivery of bureaucratic services to entrepreneurs will be able to manage online the whole lifecycle of their services, with a common methodology and in a common regional framework.

Award info
Award category: public service delivery
Award type: diploma
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity: new services or new technologies
Keywords: Local government, interoperability, online bureaucratic services, administrative knowledge
Short English description: AIDA 2009 is the outcome of the work and the expertise of a constantly growing group of administrative networks that have been sharing problems and solutions in delivering online services
Further information
Organisation: Municipality of Livorno
Other applicants: 134 administrative bodies in Tuscany (communities, provinces and regions)
Homepage: http://aida.comune.livorno.it
Level of government: regional level
Size of organisation: >100
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:


Aida 2009 (43.5522114° N, 10.3090383° E)
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