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Advanced techniques to provide efficient services to citizens in conditions of maximum security

From EPSA - European Public Sector Award

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For years, there have been attempts to reduce the number of people who do not have a valid identity card, but this work has been hampered by the lack of a proper infrastructure and by the impossibility of movement in some areas of Cluj County. As a consequence of the analysis of the current situation regarding personal records within Cluj County, a series of problems have been identified: Lack of concrete data of the people in the territory required by the database of population recordkeeping; An increased number of people without identity documents; The existence of a large number of citizens within Roma communities who do not have identity documents or civil status certificates; A large number of unregistered Roma citizens, especially children. Before the application of the Virtual Private Network (VPN) it was necessary for every Head of the local community public service for person records to go to the Cluj County Office for Person Records and Database Management and bring, on electronic devices, the documents required to complete identity card applications, returning after a few days to get the identity cards and hand them to the applicants. This work of issuing identity documents was timeconsuming and required many resources, both human and financial.

The Cluj County Directorate for Person Records in collaboration with Cluj County Office for Person Records and Database Management decided to create a Virtual Private Network (VPN) to facilitate the connection between the existing local community public services for person records in Cluj County since 2006, including also the possibility of extension to other local community public services. Since March 2007, the Virtual Private Network (VPN) runs in good condition, with Cluj County being chosen for the online testing of the pilot project of updating the National and Local Register of Person Records. The RJEP.EXE application reduced the time required to issue identity documents, achieved a real-time updating of the central database of person records and led to efficient and qualitative services towards citizens. In the future, as the VPN will also be implemented in other counties, this project will be expanded nationwide.

The development of the pilot project of modernising the National Information System of Population Records (SNIEP), through the Virtual Private Network (VPN) and through the new infrastructure for communication between Cluj County Directorate for Person Records and the local community public services for person records in the county, gave this institution the possibility to issue, since 14 January 2010, identity cards for the residents of the county, according to the law. Another fundamental target was also testing and analysing the performance of the new computing applications, aiming at the same time at solving some special cases as well as at supporting non-transportable citizens or those interned in social care institutions or who live far away from the premises of the local community public services. The main objective of the proposed actions carried out by workers of Cluj County Directorate for Person Records is to reduce the number of people possessing unavailable documents; identify citizens without civil status certificates or identity documents; and support people of this social category to obtain such documents. Another objective of this action aims at the legality of Roma communities from the same point of view. In order to achieve even better results, the Directorate keeps in touch with all stakeholders dealing with Roma citizens.

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Modernisation, Phare funds, pilot project, new informational technology, advanced techniques, efficient services, citizens, virtual private network, identity document, civil status, person records, county database, mobile station
Short English description: The main objective of the proposed actions carried out by workers of Cluj County Directorate for Person Records is to reduce the number of people possessing unavailable documents; identify citizens without civil status certificates or identity documents; and support people of this social category to obtain such documents.
Further information
Organisation: Cluj County Directorate for Persons Records
Other applicants:
Homepage:
Level of government: local level
Size of organisation: 25-50
Number of people involved: >15
Country: Romania
EU membership: EU member
Language code: en
Start date:
End date:
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Advanced techniques to provide efficient services to citizens in conditions of maximum security (46.7654563, 23.5962684)
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