The Mayor’s Office of Jánosháza acts as public authority and takes part in provisioning the Municipality’s cultural, educational, health and social services, whilst performing the management tasks of the local institutions and Municipality. The local industrial tax, paid by local firms, was relatively high. The two biggest employers in the town are suppliers in the automobile industry that was deeply affected by the depression in 2008. The production of other local firms also fell. The depression had a negative influence on the Municipality in two ways: local industrial tax decreased whilst the unemployment rate and number of socially supported people increased. Financial problems arose in public services. At the end of 2008, during the planning of the budget year 2009 – when it became visible that the local industrial tax and the national support would decrease, and the rate of unemployment would increase – the Municipality had three main objectives: they had to save the economical stability of the Municipality; they had to preserve the quality of public services and development funds for the unemployed and save the services provided for the disadvantaged; and they had to help firms to restart investments and gear up production. Even though the Mayor’s Office had significantly fewer resources (both personal and material) to perform the tasks than before the crisis, they had to preserve the quality of most of the services and they wanted to improve quality of those services provided to disadvantaged and unemployed persons. The local NGOs participate in the provision of social tasks. Those in very bad social situations need the help of the Municipality. They try to evaluate applications as soon as possible: the administrative deadline is 30 days, but they try to address social cases within 15 days. They also vitalise the system of performance measurement, thereby raising the employees’ efficiency. They also discuss the objectives with the employees personally during an individual conversation to make them understand the objectives.
Reportedly employees find this system useful, as the requirements are clear, and they receive feedback about their annual work. The low employee benefits are compensated by soft factors and they try to create a pleasant working environment. The fact that performance measurement plays an important role is innovative in their profession. So they hold conversations at the beginning, middle and end of the year, thereby allowing employees to improve their practice. The Municipality also organises public work for unemployed people and provides assistance to disadvantaged and unemployed people. The administrators are familiar with the clients and there is a trust relationship. The biggest challenge of the organisation was to provide services in a changing environment, at a lower cost but higher quality.
Experience has shown that this structure will also be functional in the future. The personal and material conditions are met to provide public services satisfactorily. The most important success is that the Municipality has no debt and each year they can ensure own contribution to the investments. So they have money for further development and they can perform their public services fully.
|Award category:||smart public service delivery|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:|
|Keywords:||Narrower resources, save the economical stability, improve quality of services, changing environment|
|Short English description:||The most important success is that the Municipality has no debt and each year they can ensure own contribution to the investments. So they have money for further development and they can perform their public services fully.|
|Organisation:||Polgármesteri Hivatal, Jánosháza|
|Level of government:||local level|
|Size of organisation:||1-25|
|Number of people involved:||>15|
|EU membership:||EU member|